Plumbworld you can usually get through to customer service very easily, due to the covid and holidays you may need to just call a few times or once dialled put your mobile phone on to redial the phone number and you will get through to someone when they either get off the other phone lines or done helping or serving other customers in store. Plumbworld are always extremely helpful to all and if they don't know the answer they will know someone who will be able to help you out with your inquiry. Just bare with them

Hard at the moment due to Covid, but hard to judge for normal times

Extremely easy, they were very helpful and understanding

Very easy even though has to be done by email. Response time was amazing.

Didn't need to contact customer service but no. Was on the web-site if required

Really easy. In fact, most issues can be dealt with automatically online, without having to even speak to someone.

Very easy Liam was extremely helpful.
Good quality products fast delivery, had one unit damaged they replaced it no problem

Unfortunately it take a bit longer then usual due to the present Covid19 situation as its all done via email but still 1 day response will is very good..

The only time I needed to talk to customer service, I got through easily and they were more than helpful.

Very easy, just messaged them through eBay and they replied very quickly.

I never needed to contact anyone from Plmbworld. But if I had then I'm sure I would have been treated with curtesy.

No problem getting hold of and speaking to a "real" person.

I haven't needed to yet, but they have instructions to contact them on their site.

Not good could not make contact via phone, had to fill in a form on website after searching hard for it.

Very easy to contact having said that if you place an order the delivery driver contacts you so you know exactly when your purchase is going to arrive

Did not need to do this so I cannot answer for this. Communication was excellent on purchase, dispatch etc

On the one occasion I reported damage to an item on delivery customer service responded immediately. Item was replaced and shipped to me without any delay.

Very easy one call soon answered problem resolved polite and helpfull

I sent through photos of my damaged item and a replacement order was raised straight away. I think this is automated though, so I didn't speak directly with customer service.

Not very easy in a que for ages has to just wait in line

Very easy to contact customer service at Plumbworld.co.uk

Don't know, never needed it, but they seem very service based,

One phone call, answered within 30 seconds. Ordered placed no problem.

I was number 23 in a queue on the phone the first time I contacted but the wait was not as long as I anticipated. The second time I phoned I was number 6 and attended to quickly. Both times I was dealt with courteously and knowledgeably.

Almost impossible, there are so many people trying to get through at the same time and they keep telling you go to their website, which is hopeless when you need to talk to someone.

Great people to deal with and easy to contact information is clear precise.

Very helpful staff after I ordered two items instead of one on line by mistake. The wait was long but worthwhile

Was quick response and it solved the problem i had thank you

Very easy to get hold of Plumbworld customer service

I found it very easy, I telephoned and was answered, very helpful

Very easy on the end of a phone or by emailing them

I messaged via ebay, fairly prompt replies, after i rejected the partial refund offered they sent a new replacement. So find no fault with this system.

They responded next day to my query re: delivery dates

I tried by email first but ended up phoning to get a proper reply.

Quickly. Great customer service from Dave
Who processed my order

I had to wait in a queue for a while, but it was well worth it

Very easy and quick too, less than a couple of minutes

One of the best experiences with customer services i have ever had. Ordered wrong Shower door, realised my mistake before dispatch, contacted them and all sorted in minutes.

I contacted customer service because I thought that delivery was late. The agent told me the proper delivery date a few days ahead but offered to speed it up if I wanted. (I did not.) Easy to contact and helpful.

Very easy but unfortunately the agent I was in communication with told me they didn't stock the product I was looking for, after a google search I found it on sale with this company, this advisor could have lost them a sale and maybe already has with other customers, but at least I got responce, shame the advice wasn't correct,

Very very easy... so unusual today! Glad i found them

Phoned of a Saturday had to hold on for approx 10- 15 minutes
But when got through they your very helpful & problem sorted without any fuss.

It was very easy and they were very helpful and delivery was very quick