PortForward Questions & Answers

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Here’s what consumers have asked with answers from PortForward staff and previous consumers.

35 questions answered
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Question:

I have a pace 5268 router on att uverse. i am having difficulties with setting up port forwarding for my axis security cameras. each camera has a static ip and port and i have set up port forwarding rules for each camera. still no luck. suggestions?

Answer:

Start by running our Double Router Detector. If you have 2 routers then you are going to have to either forward both of them or turn on the DMZ in the one closest to the Net. After that you can try creating a fake port forward pointing at your PC. Use port 1000 TCP and point it at the IP address of your computer. Then use our Port Checker to see if port 1000 is open. This will test if your router has a firewall or if your ISP is blocking something.

By Jason B.,
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Question:

I need to get my nat open on 2 xbox ones, 1 xbox 360 and 1 ps3. i have a mikrotik routerboard and ubiquiti satallite setup. plz reply

Answer:

Hey Beyond L., Generally speaking forwarding to multiple xbox ones using a single external IP address is impossible because they both require the same port. You should be able to forward to an xbox and a playstation at the same time with no problem. However, getting a port forward through a satellite ISP is not usually possible. You may want to contact your ISP and ask if they support incoming connections. Most do not, but it's possible that yours does. Further complicating things, while Mikrotik router's are amazing, they are quite possibly the most difficult router to work with. I used to have one myself when I had a wireless ISP and it took me quite a bit of work to get it to do what I wanted. Mikrotik router's are much closer to "real routers" than your standard home office stuff like DLink and Netgear, and as such they have some pretty advanced options. We have never been able to add PFConfig support for Mikrotik, but we have managed to setup some forwards manually in them.

By Jason B.,
Question:

How does it work with camera security system cameras etc

Answer:

Usually pretty well. Since most of them require either port 80 or port 8080 to be forwarded we are able to make it work for the vast majority of our customers.

By Jason B.,
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Question:

Answer:

Hey Leslie, I'm very sorry that you are having a hard time with our software and with our support. I will see what I can figure out. I do not want you to share your personal info on this site but I want to lookup your support queue and see what's happening. Please send me an email: jason at portforward dot com and I will figure out what's going on.

By Jason B.,
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Question:

Answer:

Please use the Message System on our site. You can get there through the software, or by clicking Support on our site. Once in the Message System we can help you get it working.

By Jason B.,
Question:

All of the ports that i check with an open port check tool are shown to be closed. i want to know if downloading the software will help me open a port

Answer:

That's what we do. Start with our port checker first, which is free. If the port is closed then purchase the software and use PfConfig to open it. If you have any problems then Allen in support will walk you through the steps and make sure that your port gets opened.

By Jason B.,
Question:

Hi, why zte f670 is not supported?

Answer:

We can most likely add support for it. Use our support system and Router Screenshot Grabber to get support added for your router.

By Jason B.,
Question:

Have 2 xbox one x in our home both have moderate nat on black ops 4 but have open nat on both xbox one x have an arris router would this work for me

Answer:

Unfortunately because of the way Xbox live works it is generally not possible to get Open Nat on 2 Xboxes at the same time. Sometimes it can be done by forwarding 3074 to the first Xbox and 3075 to the second, but it does not always work. The only ways to have both Xboxes have Open Nat at the same time is: - purchase a second external IP address from your ISP (monthly fee) - put one of your Xboxes on a VPN, such as Private Internet Access (monthly fee) - forward 3074 to one Xbox, and 3075 to the second Xbox (free, not always effective) - forward 3074 to one Xbox, and put the second Xbox in the dmz of your router (free, slightly more effective, but still not guaranteed) So short answer is no, our product will most likely not work for you. It will help with the port forwarding, but it will not do the DMZ, and neither is likely to work.

By Jason B.,
Question:

If i segment my lan with the "three dumb router method" will your software work?

Answer:

If you mean that you are going to disable DHCP on the router's and have a single gateway, then yes. If you are going to have 3 gateways then you'll have to either: - double port forward (setup the forward in multiple routers in a row), or - DMZ the inner router inside the outer router In either case our software can help you, but it will be difficult to maintain. There are almost no good reasons to segment a home LAN, and there are many bad side effects.

By Jason B.,
Question:

Do you have try before buy as 50% is for your software,warranty,service and refund? 50% totally against all things about you guys! thank you geo

Answer:

Hey Geo, you can download and run Network Utilities for free. The only thing that you can't do is actually forward a port with the PfConfig. You can launch PfConfig and see that it works on your computer, but it will not talk to your router. Many of our customers just want a single port forwarded so we can not offer any sort of trial in that respect. I know that there are plenty of negative reviews on here, but that is such a tiny sampling of our customer base. Mostly only unhappy customers take the time to write a review. The happy customers don't have any reason to. If you purchase Network Utilities and it does not work with your router then Allen will work with you to add support for your exact router model. If we can not make it work we'll refund your money. The only thing we ask is that if it does not work with your router please be patient while we figure it out. It can be difficult to troubleshoot someone's home network over the internet.

By Jason B.,

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