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Here’s what consumers have asked with answers from Reservation Desk staff and previous consumers.
It's a complete scam. What booking company takes your payment in full for the room months in advance and then you cancel months in advance and then they not refund your money! TOTAL SCAM! 110% scam!
They were deceptive. I googled to call the motel directly and I do not recall if I asked them specifically am I calling the motel directly, but they answered reservation desk, so I thought I was calling the Motel, and they never told me otherwise.
You are really not talking to a supervisor when you ask to speak with a supervisor. They have terrible customer service and hung up on me when I insisted on talking to someone above the person who would not help me. Seriously! Read some script and then hung up on me. I cannot get a refund. Do NOT use this service. They scam you into believing that you are talking to a representative of the hotel. When I called them to get my money back, the so called, "Supervisor," hung up on me and would not let me speak to her supervisor. Very unprofessional conduct. I would never hang up on a customer. She read some script over the phone to me and then hung up on me. DO NOT USE this scamming outfit. You have been warned!
You may want to contact the hotel directly to help resolve your issue. We're sorry we couldn't be of more help, but this looks like something the hotel needs to address. If you'd like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com. --Rachael
Thanks for your question, Melissa. I understand you would like a breakdown of the total, including taxes and fees. Unfortunately, we are not able to provide this information. As an independent travel agency, we purchase our inventory from multiple hotel partners and suppliers. This inventory is purchased in bulk at a discounted rate, specifically for resale purposes. When this bulk purchase is made, the taxes and fees have already been added to the reservations by the hotel suppliers and are not itemized when we receive them. Your total price includes all the taxes and fees required to complete your reservation. We do not have this information as it was not provided to us, therefore, we cannot pass the information on to the customer. We do apologize for any inconvenience this may cause. Please let us know if you have any further questions. Feel free to email our escalations team at support@reservationdesk.com. --Rachael
