ShopGoodwill Questions & Answers

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Here’s what consumers have asked with answers from ShopGoodwill staff and previous consumers.

15 questions answered
0% answered in 1 day
Question:

Why is it when i get a good buy the item suddenly get lost? this has happen several times.

Answer:

It did not get lost they did not get the price they wanted for the said item so it's lost they will wait for a while and realist it under a different item number and raise the shipping price and bid price with the auto bods so they can get a higher price for the item

By terrance w.
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Question:

Need to allow buyers to leave feedback

Answer:

If buyer got to leave their personal experiences with this company, they wouldn't exist in a year. They aren't going to risk that. Only honest sellers want their information posted for everyone to see. So don't expect it from Goodwill.

By Chris N.
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Question:

Who gets the money from sales on shopgoodwill? at least one seller says, "thank you for viewing my auction." "my" fits rumors that individuals get $$

Answer:

Well look at the salary of their CEO vs. The salary of the Salvation Army's CEO. That will tell you what kind of "non-profit" it is.

By Tony L.
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Question:

Hi, can you help me get an item i ordered two months ago and still have no received?

Answer:

If you aren't using paypal or a credit card, there isn't much recourse. With paypal, the seller has to prove you received the item. If they can't, you will get your money back.

By Chris N.
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Question:

I received my item not as described and asked for a return. the seller said that was not a problem but the return would be at my cost

Answer:

You need to shop at the EBay goodwill store and use paypal that way you can get most if not all your money back do not shop at shopgoodwill only headache

By terrance w.
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Question:

Why are shipping rates so unreasonably high? are the shipping companies ripping off goodwill?

Answer:

Shill bids and overinflated shipping charges are how they scam unsuspecting customers...along with the ploy of 'how much good' your purchases are doing.

By Robert R.
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Question:

How long do you have to pay after winning a bid?

Answer:

You have seven days to pay after winning and if you don't, they will add another few days to encourage you to just pay.

By Shelley L.
Question:

After i win an item. how long do i got to pay for it

Answer:

They give you 7 days from the day of winning the bid. Here's an excerpt from an email they send when you've won your bid. The message is in all caps: "PAYMENT MUST BE RECEIVED WITHIN SEVEN (7) DAYS"

By Mckinley F.
Question:

Could the past dues in my file be deleted?overextended myself and couldn't pay although had bought $350+. want to bid but can't bc of past dues.

Answer:

Typically no there is no way to reverse this. Besides begging and pleading there is no way to get around this policy.

By Brian K.
Question:

Purchase laptops for repair or parts

Answer:

No unless you know what you are doing most if not all are donated that means they do not work only for parts they will tell you untested because of power supply they are goodwill they have all the power supply needed for any laptop

By terrance w.

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Typical questions asked:
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  • What is the return policy?
  • Where is the company located?

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