Simply Dresses FAQ | Sitejabber

Question:

What exactly is the return policy? What exactly is the return policy?

Answer:

We hope you love your purchase, but if you are not satisfied, we accept returns for a refund less a 10% restocking fee or for a full store credit! Due to the seasonal nature of our merchandise, we do ask that you contact us within 7 days to receive the return authorization number. See our full policy located on our "Returns" page and you can contact us directly if you have any further questions. We'd be happy to help!

By Simply D., over a year old

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Question:

Ladies are the gowns ought from this online store originals or are they cheap copies? please help. i'm wanting to order my wedding dress and do not want a copy. thanks in advance. Ladies are the gowns ought from this online store originals or are they cheap copies? please help. i'm wanting to order my wedding dress and do not want a copy. thanks in advance.

Answer:

We are an authorized retailer for all of the dresses on our site and we work directly with the manufacturers of all the products we sell! The dresses are designer original items and we do not make any replica dresses. Please feel free to contact our customer service if you have any further questions and we'd be happy to help!

By Simply D., over a year old

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Question:

Im scared to order 6 dresses for my bridesmaids and than have this trouble with returns like a lot of people had Im scared to order 6 dresses for my bridesmaids and than have this trouble with returns like a lot of people had

Answer:

We accept returns! You can receive a refund less 10% restocking fee or a store credit for the total value of the item you are returning. You must obtain a return authorization number within 7 days of receiving your order. Please note that all items marked "Final Sale" are not returnable and items marked "Store Credit Only" can be returned for store credit only. For more detailed information please visit our returns page and please feel free to contact us with any further questions!

By Simply D., over a year old

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Question:

How long would it take to ship a dress to murphy nc How long would it take to ship a dress to murphy nc

Answer:

It would depend on the availability of the dress and the shipping option you choose. A dress that states "In Stock: Ships next business day!" when you select the color and size should ship out the next business day and if it states "due to ship" it should ship out on the date provided, then arrive in the shipping time you choose. Please contact us if you need any assistance with a specific style and we would be happy to help!

By Simply D., over a year old

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Question:

Is this site legit Is this site legit

Answer:

Hello Talisha! We are a legitimate site and an authorized retailer of the dresses we sell! As stated above, the customer is responsible for the return shipping cost. We can provide a shipping label for $8 for those located in the US or you can use the method of your choice. Please be sure to review our full return policy on our Returns page and contact us if you have any questions. We would be happy to help!

By Simply D., over a year old

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Question:

I'm a bit confused on the return policy. if you return dresses within 7 days, is return shipping free? do you need to pay anything? please explain. I'm a bit confused on the return policy. if you return dresses within 7 days, is return shipping free? do you need to pay anything? please explain.

Answer:

Hello Lulu, Thank you for contacting us! We provide a optional return label which if used we deduct a small fee. Feel free to reach out directly to us via: support@simplydresses.com

By Simply D., over a year old

Question:

The receipt states that the return needs to made within 14 days of receipt.well within timeframe, now says order doesn't qualify for a return. help. The receipt states that the return needs to made within 14 days of receipt.well within timeframe, now says order doesn't qualify for a return. help.

Answer:

Please contact our customer service by phone, email, or chat with your order number or order information and we'd be happy to help!

By Simply D., over a year old

Question:

What would be the minimum order for free delivery What would be the minimum order for free delivery

Answer:

We offer free US Ground Shipping on orders of $49 or more! This applies to the continental US only and does not include P. O. Box addresses.

By Simply D., over a year old

Question:

My daughter can't decide which style and is worried about size. if i order several will it be a problem to return the ones that don't work? My daughter can't decide which style and is worried about size. if i order several will it be a problem to return the ones that don't work?

Answer:

We'd be happy to accept returns per the Return Policy on our site! It states: You can receive a refund or a store credit for the total value of the item you are returning. You must obtain a return authorization number within 14 days of receiving your order. Please note that all items marked "Sale" and "Store Credit Only" can only be returned for store credit. Please contact us if you have any further questions!

By Simply D., over a year old

Question:

What doesmarked mean under payment status What doesmarked mean under payment status

Answer:

The status "Marked" should indicate that there was a hold placed on the funds so they can be collected for the order. Please email us with your order number and we'd be happy to help!

By Simply D., over a year old

Simply Dresses Questions & Answers

What exactly is the return policy? What exactly is the return policy?

Im scared to order 6 dresses for my bridesmaids and than have this trouble with returns like a lot of people had Im scared to order 6 dresses for my bridesmaids and than have this trouble with returns like a lot of people had

How long would it take to ship a dress to murphy nc How long would it take to ship a dress to murphy nc

Is this site legit Is this site legit

I'm a bit confused on the return policy. if you return dresses within 7 days, is return shipping free? do you need to pay anything? please explain. I'm a bit confused on the return policy. if you return dresses within 7 days, is return shipping free? do you need to pay anything? please explain.

The receipt states that the return needs to made within 14 days of receipt.well within timeframe, now says order doesn't qualify for a return. help. The receipt states that the return needs to made within 14 days of receipt.well within timeframe, now says order doesn't qualify for a return. help.

What would be the minimum order for free delivery What would be the minimum order for free delivery

My daughter can't decide which style and is worried about size. if i order several will it be a problem to return the ones that don't work? My daughter can't decide which style and is worried about size. if i order several will it be a problem to return the ones that don't work?

What doesmarked mean under payment status What doesmarked mean under payment status

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