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Transaction SPUK10091517 ordered on 13/04/2106 has still not been delivered, have sent 3 e-mails and got no reply.

asked by DOUGLAS M. on 4/28/16

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I ordered goods from you over a week ago, got email next day saying order processed ect. 1 week later nothing has come and no reply to emails. Luckily for me you never took the cash from my account? So why send an email saying order has been processed ect? Anyway my bank details have now changed so the details you have of mine are now useless. Lol. Complete waste of time.
I just ordered from you guys, what is the turn around time on the order?
I would like to know when to expect my delivery as it does not state so on my purchase confirmation, Thank you, Clare allen

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