For Business
Write a Review For Business Write a Review

Spiral Haircase Questions & Answers

6 reviews
Ask a question

Here’s what consumers have asked with answers from Spiral Haircase staff and previous consumers.

1 questions answered
100% answered in 1 day
Question:

Lindsey, i think you should put blame on the owners but not the website. i own this website now and i have no relation to the previous owners. they closed their doors and i got the domain name. doesn't your credit card company protect you? that is the first place i would go if i had trouble.

Answer:

I ordered from this company about a year or so ago and had no problems... My how things have changed this time around. I ordered products from www.spiralhaircase.com about 4 weeks ago. After 2 weeks with no product I emailed their customer service. I stated that I wanted an updated on the order within 24 hours or I would be cancelling the order. That same day I received an email from spiralhaircase.com that included a USPS tracking number. I tracked the "shipment" via the USPS website with the number I received from the company. It stated that USPS was informed by the company that there was an order to go out, but they never received it for shipping. I went to the website tonight to try and email them or call them to complain and what do you know... they website is no longer up and running and their phone number just rings and rings with no answer. Mind you, www.spiralhaircase.com charged my debit card the $60 for the product the day they sent me the USPS tracking number. This place is a joke and their "40% off moving sale" is a scam. I'm going to try and work with my bank tomorrow to try and get the money refunded since the charge is fraudulent. If www.spiralhaircase.com does get their website back up and running, DO NOT ORDER FROM THEM!

By Lindsey C.
See more answers (2)

Can’t see your question? Ask to get answers from the Spiral Haircase staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Have a question about
Spiral Haircase?
Post Review