Hi there, Sandra:

Thanks for the questions.

Our staff that comprises of Spokeo Customer Care are trustworthy and they're to help you with your concerns using Spokeo. Spokeo has reviews here on SiteJabber and other review sites such as the Better Business Bureau and the Google Playstore. If you're having issues logging in, I invite you to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care