Here’s what consumers have asked with answers from SWELL staff and previous consumers.
They probably are authentic however like above says if they don't fit or the package gets lost they will not be helpful. Worst customer service I have dealt with in years.
We are very legit, Feel free to contact our customer service for personal assistance in placing your order. Our return policy is pretty fair and comparable with our competitors. 30 days for a full refund and 90 days for store credit. We carry some name brand product so what you get in your mom and pop/brick and mortar shop you will find the same quality here. Katie- If you have yet to receive your refund please contact me and I will be more than happy to assist and make sure you are taken care of. Philip
Hi Tyonna, it really depends on where you live. I'm lucky - I live close and pick my orders up from the warehouse. The one time I ordered for shipment, it came promptly. In terms of sizing, you can't really blame Swell for the variance. A lot of the skate/board brands have varied sizing so it can be hard to tell. I can tell you that in general, the Swell brand itself can run small and a lot of the material is on the thin side.