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on 12/20/15Wow thats a long time... i have never had any issues, so i do not know... but you could get a refund... they are good for it... great company... just email them
Keep tying, don't give up. Email them every 3 or 4 days. Since its been that long and they haven't shipped your product I would let them know you want a refund. Good Luck. I'm certain they will resolve the problem.
Just email customer service with a copy of the order number or email they sent you to confirm the order. Your credit card should offer all the protection you need. After a day or two they will get back to you and resovled the problem, even if it means reshipping once the problem is confirmed.