Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.

Absolutely Not! Never received products! Had to go through my bank to get my money back.

No. If you are purchasing anything with electronic components, you have a 50 percent chance of getting defective product. And when you do, they will answer every single one of your communications appealing for your patience until the time period has expired for you to file a case with eBay.

Run.

I order from them first week in November never received product at end of Dec also took a month to refund money
Customer service very rude look elsewhere

I would try elsewhere robert, their products and service ain't worth it.

I did finally get our hoverboard. They just would not communicate or send me any shipping details. The hoverboard was nice and was not one of the ones that catch fire, thank god! There was no way to return it however once it came cause shipping it back to China was far too much money.

There's a high probability that you'll lose your money and not get the item (which will be cheap rubbish anyway). If you do make an order, the first sign they are going to con you is that you'll be told it's delayed because of some national holiday or the ship's late. DON'T give them extra time - go straight for a resolution through eBay. Study the positive feedback on this site, some are genuine, most are pigeon English. That's because they are spoof accounts by Tomtop to create an illusion. Good luck.

No.

Tomtop bombard you with emails and I found them to be fake. It took me ages to get resolution but from PayPal not Tomtop.
Do not buy from Tomtop! Tomtop stated a 5 to 21 business day delivery. After 25 business days (5 weeks) ordered item didn't arrive. Shipping link did not work. After four attempts to contact TOMTOP with no reply I entered a dispute with Paypal.
TOMTOP finally contacts me saying if I should contact their service department. Obviously my previous communications went ignored. Eventually TOMTOP admitted that the item was never sent in the first place! They went on to say that they would send it if I dropped the dispute. Yeah right. So all the shipping info was fake so why trust them. I did eventually get a refund via PayPal but suggest you buy from Banggood who have proven to be reliable and do not lie.

No. I will never buy from them again. This company is one of the worst Chinese companies to buy from. I never received my order and am in a Paypal dispute. You have been warned.

Noooo! They took to long with my shipment until I started Threaten them with getting a lawyer if I did not get my shipment right away then I finally started getting a response and they were just plain rude I'm never ordering from them again

I ordered a KKMOON security camera from them which carries 1 year warranty. The camera stopped working after three months. KKMOON customer support does not answer phone calls. TOMTOP offered to take it back if I pay for the return. When I found that the cost to return it is the same as the price of the camera, I wrote PAYPAL that it is not fair to pay $ 50 to perhaps geting $ 50 back. Paypal response was to dismiss the dispute and offer nothing in return. So I ended having a piece of junk for $ 50. Trade with them at your own risk.

Yes but don't buying expensive item

We ordered a hover board, and two weeks went by and didn't hear nothing from them. After we emailed and emailed them tons of times. Finally two weeks after we got our money back from pay pal, they emailed me. Thank goodness for pay pal. I would not order from them again.

My one experience with TomTop has convinced me to never order again. On their website they state that they test your order before shipping. They don't. I got a drone that wouldn't power on. To date they haven't replied. Shipping it back will probably not be worthwhile.

They are absolutely horrible. The fact that they don't send their supposedly "hot" items is one thing. I understand that. Cancelling the order was not uncomplicated via e-mail, but it worked. The worst thing of all is that they are still holding onto my money for something they have never bothered dispatching. Absolute garbage company, if you have any smarts, then stay away from them and pay the extra price tag that it takes if you order from your local vendor of trust, such as Amazon or whoever is dominant in your region. Very very big mistake to trust them, and there is nothing I can do to force my $#*!ing money back. Paypal is a joke too, since they give these sharks weeks and weeks to reply to opened cases. Buyer protection and instant payment bull$#*!. And now tell me, how do you take legal action against some foreigner scammers from China? Virtually impossible. Never has online shopping been such a torture as in this experience of mine.

Ok to buy from but do not expect after sale support or warranty as they do not bother to respond or in the rare event that they answered, they were generic answers that do not solve the issue. The warranty statement on their web site is as useful as a piece of used tissue paper.

Buying only $ 50.00 can not evaluate this store, everyone who claims here are completely correct, because TOM TOP is the worst of all and a little more. I am owed the refund of $ 200 3 months ago (batteries lipos that did not ship). I do not recommend anyone to this suffering. Look for Aliexpress, Ebay Banggood and etc.

I did'nt have any problems!

It takes a little patience because some of the products take longer then others to ship. For the most part, the products do come packaged well. I would say give it a try with something small so you can see what the service is like.

They are legitimate but if you want it fast don't order from China.

I have always been happy. Just remember you are buying direct from China so do not expect any timely service. It is risky buying from this type of business. If you are unwilling to accept this risk please buy from a local business.

I've had no problems. All very good.

Correct products and services for cheap prices