Bridgett, It is simply because this company has terrible, and I mean TERRIBLE customer service! It seems like the people who gave positive reviews have not had to make any changes in their arrangements--if they needed to change something, I believe their experience would have been negative. Who wants to do business with a company that is only a fair weather friend? Not me! This was by far the WORST experience I have had in dealing with a company. I will never use them again and I tell everyone I can to avoid them.

Hello Bridgett. If you book with these people you are taking a huge risk IMO. Especially if your trip is emtionally meaningful, e. G xmas, bereavement etc. This company gave me the ABSOLUTE WORST customer service experience I've ever had. I'll never forget it and I'll continue to warn everyone I can, almost two years later. I hope you have a good trip and didn't have the experience that I and so many others did.

I used Travelocity and had great service. I had a problem with pick up service at airport and they were great in helping me.

These bargains are not a bargain if the company Travelocity takes your money and the person misses the first outgoing flight by five minutes, then Travelocity tells me, them and the Delta airlines agent No the Traveler can't go on the plane her ticket to the destination is now voided as far as we are concerned and then i was told but her return trip ticket that was booked for this September 19th 2016 on a whole different airlines is still good and is non refundable tell me if the traveler can not get to the end destination because the airlines canceled the traveler start ticket And keeps all the money for the start ticket what does she need with a going home ticket? This company Absolutely gave me No Airline Services non at all and then on face book the blamed Delta Airlines for this No money return policy... ugh and note the Travel protection insurance is absolutely no good for a missed start destination flight Travelocity told me this information directly as the travelocity rep yelled and screamed at me then my husband and finally when we asked to speak to a supervisor we got put on forever hold. Ugh

Travelocity was excellent when I booked my trip. Certain if I would have searched further, maybe would could have saved some money. No savings would compare to Travelocity's Customer Service.

If you are looking at on particular place that has a lot of negative reviews, it is best to avIid it. But if the total bad reviews are less than 8% of all the reviews then give it a try. You will always find unhappy customers in any business.

Have staff with good communitive skills and right phone number that can be reached in case of emergency.