TrinitySolar Questions & Answers

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Here’s what consumers have asked with answers from TrinitySolar staff and previous consumers.

6 questions answered
0% answered in 1 day
Question:

How much does this cost?

Answer:

And if you still have a mortgage on your home, ask these worms straight out about the LIEN they place on your home for the system! Plus, you cannnot sell your home unless the buyer agrees to take over their contract!

By Ken L.
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Question:

What is the return policy ?

Answer:

Return? LOL Yeah right. Good luck with that. You're locked into a loooong term contract and can't sell your home unless the buyer assumes it! And don't believe their line that a potential buyer will see it as a plus. Sure... until they know that they will be hooked into that contract AND that a lien is placed on their mortgage!

By Ken L.
Question:

So you run a credit check for the leasing option?

Answer:

They did mine because you agree to purchase all the power they produce for 20-25 years

By William S.
Question:

Will you ensure my property and panels

Answer:

With the lease they insure the panels because they belong to them your home owners takes care of your house less the first year if they are the cause of the damage like roof leak or fire. I have State Farm and a add on to the policy which only cost a few dollars which mean State farm makes me Whole then seek remedies if any from the contractors or MFG for damage caused. IE a plumber accidentally caught the house on fire do to soldering a pipe. It was truly a accident on his part and the fire was not noticed for hours. State farm has step in and spent over 70 k to date all the limits on my policy are applied

By William S.
Question:

How long have you been in sevice

Answer:

6 months

By Dennis S.
Question:

Why is customer service so bad? looks like the company promises every thing, but like shady dealers, once they have your money, they just disappear, never returning your phone calls, or other attempts to communicate.

Answer:

Keep reading the complaints on this company from various sites. I did, just before their sales rep was going to show up. And I cancelled immediately! One horror story after another! Gift cards that are never sent. Shoddy workmanship. Power companies that say that there are not enough solar panels to provide the energy required to save $$$ that is promised, so the home owner now ends up paying MORE to BOTH companies! Liens placed against your mortgage for the duration of the contract. The home can only be sold if the buyer agrees to take that contract over... and more. RUN!

By Ken L.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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