Dear Susan,

Thank you for your question and for using trivago to find your ideal hotel.

The answer from Steve is almost correct - As a hotel search and not a booking site, trivago keeps no records of the transactions made through the booking sites and cannot alter or access your booking in any way I am afraid. In order to make any changes, cancel, or confirm your current reservation, you will need to contact the booking site which you used.

On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies such as Expedia or Booking.com) and display the prices together. However, once a user clicks through to book a room, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. Trivago doesn't actually have any involvement in the making of the booking.

If you both need any further assistance at all please get in touch with us directly at info@trivago.com. We will do our utmost to help you.

Kind regards,
Trivago user support.

Trivago will not help. They will refer you to whoever you booked through. My experience was terrible. No help from trivago or the booking agents that we booked our hotel through. My suggestion is call the hotel directly. Also, get confirmation if cancellation. 45 days later I still have no resolution.