UrbanPlanet Questions & Answers

84 reviews

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Here’s what consumers have asked with answers from UrbanPlanet staff and previous consumers.

4 questions answered

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Question:

How easy is it to get a hold of customer service at urbanplanet? How easy is it to get a hold of customer service at urbanplanet?

Answer:

Very dificult, no phone number listed anywhere, communication has to be done via email

By H G. over a year old

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Question:

Are there other similar companies to urbanplanet that are less expensive or better?

Answer:

Walmart has better service and prices are equivilent

By H G. over a year old

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Question:

I need to return christmas gifts bought from westmount store. what it the procedure now with lockdown? I need to return christmas gifts bought from westmount store. what it the procedure now with lockdown?

Answer:

If it's open, bring the items and the reciept. The return policy where I am is till January 9th. You can get store credit or exchange but they do not offer refunds. If you do not have the reciept most stores allow an exchange. If the items were final sale they may allow an exchange but they are technically final sale.

By K R. over a year old

Question:

Hi! where are your clothes made and who made them?

Answer:

I'm an employee for the company and most items I see are from Bangladesh.

By K R. over a year old

Question:

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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UrbanPlanet Questions & Answers

How easy is it to get a hold of customer service at urbanplanet? How easy is it to get a hold of customer service at urbanplanet?

Are there other similar companies to urbanplanet that are less expensive or better? Are there other similar companies to urbanplanet that are less expensive or better?

I need to return christmas gifts bought from westmount store. what it the procedure now with lockdown? I need to return christmas gifts bought from westmount store. what it the procedure now with lockdown?

Hi! where are your clothes made and who made them? Hi! where are your clothes made and who made them?

Where does urban planet ship from?

Can’t see your question? Ask to get answers from the UrbanPlanet staff and other customers.

Is this your business?

Are there other similar companies to urbanplanet that are less expensive or better?

Hi! where are your clothes made and who made them?