Honestly Dale, good luck getting a hold of anyone at Vir Ventures or returning the aforementioned item you purchased through Sears. Not only is their line always busy (presumably because so many people are returning defective merchandise), there seems to be zero recourse for returning items. Note: Vir Ventures is an Indian scam company that purchases bulk merchandise wholesale and then re-sells it at a profit - for these reasons, they can not take returns (since they only have a limited number of items to sell and just about profit, not customer satisfaction).