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Here’s what consumers have asked with answers from WebstaurantStore staff and previous consumers.
Thank you for your question, Len. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions or concerns, please reach out to us at Help@WebstaurantStore.com. Thank you for your response, Giusel. I'm sorry that your orders have arrived damaged. Our warehouses do package each shipment with care to ensure that your items arrive intact and undamaged. However, there is still a small chance of accidents occurring in transit. If you experience any issues with your order upon delivery, please let us know as soon as possible and we will get this resolved for you. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com.
Thank you for question Arden! Our Customer Solutions Department will be happy to assist you in answering any question you have about our products, and you can reach them via our Live Chat: https://chat.webstaurantstore.com/, or you can email at help@webstaurantstore.com. We look forward to hearing from you!
Thank you for your question, Dorothy! I apologize, customers are not able to pick up orders at our warehouses. This is for insurance and liability reasons. I am sorry for this inconvenience! If you have any other questions or need assistance, please feel free to reach out to help@webstaurantstore.com or use our live chat and we will be happy to help!
Hello Susan, Thank you for your question! Do you have an item number that I could reference? It does sound odd that the price would jump from one part on the website to the shopping cart. Our prices are based on live pricing from the manufacturer, but if it was an instant jump in price, we can certainly look into this for you. Please email help@webstaurantstore.com or feel free to use our live chat, and we will be happy to assist and look into this!
Hello Patrick, Thank you for your question. Please feel free to reach out to help@webstaurantstore.com or use our live chat with the amount you were charged and the date of the charge, and our Customer Solutions Specialists will be happy to look into this for you. For customer security, please do not include your full credit card number.
Hello Ashley, Thank you for your question! Shipping will vary depending on the item, where stock is located, and where it is shipping to. In order to help customers, we have a way for them to see estimated delivery dates. Just add the items you are interested in to your shopping cart. Then, view the cart and enter your shipping zip code into shipping calculator and click "Calculate." Once you do this, there will be a green link under the shipping calculator that says "When Will I Receive My Order?" If you click that link, you will then get an estimated range of delivery for your order. If you have any other questions, feel free to email help@webstaurantstore.com and we will be glad to assist.
Thank you for your question, Jim. For our frozen foods, we will first determine how long delivery will take to reach your location from our warehouse. If it is a short trip, we will typically use ice packs to ship. If the transit time is longer, about 3-4 business days, we will usually put dry ice in the package, as that lasts longer. If you were to receive a product and it has thawed or is not at proper receiving temp, just take a photo showing the temperature and reach out to our customer service team right away and we can get that taken care of for you.
