If We Massage is a reputable company Bianca, why aren't you working on improving your service? I did only look at the good reviews on your website before I purchased 2- 60min. Massages, now I've joined the ranks of these many dissatisfied customers, wish I would have seen these reviews first. If you want to succeed as a successful business maybe you should consider investing in a larger communications team. Taking a month or two to respond to a client's request or email is bad business not a delay. If your company had many good reviews, I'm sure people would write about it, social media is huge. However that is not the case for your business, customers are writing bad reviews because they are unsatisfied with the lack of service, wait times("delays"), communication problems to name a few. The business concept is great, but its failing as a service company.