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Here’s what consumers have asked with answers from Whirlpool staff and previous consumers.
I've called 1st thing in the morning and gotten through w/in 12 minutes at other times have waited between 1 and 2 hours. You read that correctly and it's not an exaggeration. I've spoken w/ professional, empathetic CSRs and unprofessional ones and none with the authority to respond outside of a narrow script. Supervisor s will not talk to customers (even if the problem has not been resolved after 4 months.) Customer Service is the number 1 reason NOT to buy a Whirlpool product!
