WorldSIM Questions & Answers

Question 1

Question:

I am trying to get a refund but they are not responding to my request. the uk number is out of service. is this is a pattern with this company? I am trying to get a refund but they are not responding to my request. the uk number is out of service. is this is a pattern with this company?

Answer · 2017-07-18T06:56Z

Hello, Thank you for your query. Please note that customer service number +44 (0) 20 8819 2557 is active 24/7 and you can call this number any time. Sometimes it may take time to connect to the operator due to high call volume. In that case you can log into 24/7 chat service if you have any query or you can submit your query anytime here: https://accounts.worldsim.com/support/ticket_nc_new.aspx If your issue still persists or if you wish to report anything or if you have any suggestion you can also email to press@worldsim.com. Kindly email us with your order number or the ticket number so that we can look into your issue asap. Thank you, WorldSIM support

Question 2

Question:

How to setup data in the sim cards? and what is the return policy? How to setup data in the sim cards? and what is the return policy?

Answer · 2015-02-11T02:57Z

To set up data, I believe you require to set the APN as mobiledata. And their return is around 2 weeks from the day you receive the product.

Question 3

Question:

Advice, avoid buying worldsim. they have no idea what is the meaning of service. Advice, avoid buying worldsim. they have no idea what is the meaning of service.

Answer · 2020-03-10T02:54Z

I agree. The service is very bad and they only give you instructions that does not go anywhere. Finally, they promise to answer you with a solution and they never do.

Question 4

Question:

Has anyone managed to get a refund for faulty equipment? all i get is the run around. Has anyone managed to get a refund for faulty equipment? all i get is the run around.

Answer · 2019-09-12T07:42Z

The company will avoid refunds at all cost. They will procrastinate giving you help, then claim you are out of the 14 day window to request a refund, or they will just plain ignore you if you request a refund, then claim you are out of the 14 day refund request period. They do not honor their warranty for faulty products; what good is a replacement after your trip is over and don't need the product any more? This is a fraudulent company and should be put out of business. Stay away!

Question 5

Question:

Is worldsim compatible with mtn, safari com, airtel, vodacom simcards from tanzania, kenya and south sudan? can i use their data bundle simcards? Is worldsim compatible with mtn, safari com, airtel, vodacom simcards from tanzania, kenya and south sudan? can i use their data bundle simcards?

Answer · 2018-06-29T06:38Z

Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles

Question 6

Question:

Can you guys please refund me and reply to my emails? Can you guys please refund me and reply to my emails?

Answer · 2020-08-05T01:44Z

THey never answer and if they answer they just say we will solve your problem and they never do. Stay away from world sim card. They are cheeting. They just want you to buy the card and then no support. I have called and emailed and open case for 10 times.( i have 10mails) and their answer was " please test again and if there is a problem we are happy to assist you" thats it. No solution, no nothing. I cannot call UK numbers 0044. I have sent 10 emails, I lost money from my job because of the time tryting to connect with them and 2 weeks later, today the answer I received for my 10th email was Dear customer, Please re-test and share latest couple of examples if failed again to investigate this issue further. We will be delighted to assist you with any further queries that you may have. What do you think? It is worth giving their money to them? Definately not. Stay away and try to find other sim cards for calling. Travelsim, gocard, gosim, nowroming and others. STAY AWay people from WORLDSIM card

Question 7

Question:

I recently purchased usa/canada/mexico sim +bundle 5gb. can i know the mobile number i would be getting ? so that i can pass it to my family I recently purchased usa/canada/mexico sim +bundle 5gb. can i know the mobile number i would be getting ? so that i can pass it to my family

Answer · 2018-06-29T06:36Z

Dear Kaushikkumar S., Please share the ICCID number(mentioned on the back of the sim card). It should start with 89XXX and it must be 19 digits. We will share the number with you. You can join on on live chat by visiting our website: www.worldsim.com

Question 8

Question:

I worldsim compatible with mtn, vodacom, safari com and airtel network in tanzania, kenya and south sudan. can i use sim cards from these companies. I worldsim compatible with mtn, vodacom, safari com and airtel network in tanzania, kenya and south sudan. can i use sim cards from these companies.

Answer · 2018-06-29T06:38Z

Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles

Question 9

Question:

We are going to cuba for 3 weeks and need to stay in touch with the office by email. would you recommend the worldsim tri-fi pocket wi-fi&power bank? We are going to cuba for 3 weeks and need to stay in touch with the office by email. would you recommend the worldsim tri-fi pocket wi-fi&power bank?

Answer · 2018-06-29T06:39Z

Hello, You can go with our products as we have coverage in Cuba.

WorldSIM Questions & Answers

I am trying to get a refund but they are not responding to my request. the uk number is out of service. is this is a pattern with this company? I am trying to get a refund but they are not responding to my request. the uk number is out of service. is this is a pattern with this company?

How to setup data in the sim cards? and what is the return policy? How to setup data in the sim cards? and what is the return policy?

Advice, avoid buying worldsim. they have no idea what is the meaning of service. Advice, avoid buying worldsim. they have no idea what is the meaning of service.

Has anyone managed to get a refund for faulty equipment? all i get is the run around. Has anyone managed to get a refund for faulty equipment? all i get is the run around.

Is worldsim compatible with mtn, safari com, airtel, vodacom simcards from tanzania, kenya and south sudan? can i use their data bundle simcards? Is worldsim compatible with mtn, safari com, airtel, vodacom simcards from tanzania, kenya and south sudan? can i use their data bundle simcards?

Can you guys please refund me and reply to my emails? Can you guys please refund me and reply to my emails?

I recently purchased usa/canada/mexico sim +bundle 5gb. can i know the mobile number i would be getting ? so that i can pass it to my family I recently purchased usa/canada/mexico sim +bundle 5gb. can i know the mobile number i would be getting ? so that i can pass it to my family

I worldsim compatible with mtn, vodacom, safari com and airtel network in tanzania, kenya and south sudan. can i use sim cards from these companies. I worldsim compatible with mtn, vodacom, safari com and airtel network in tanzania, kenya and south sudan. can i use sim cards from these companies.

We are going to cuba for 3 weeks and need to stay in touch with the office by email. would you recommend the worldsim tri-fi pocket wi-fi&power bank? We are going to cuba for 3 weeks and need to stay in touch with the office by email. would you recommend the worldsim tri-fi pocket wi-fi&power bank?

Can i simply insert the sim and it works for european countries switzerland, germany, luxembourg, liechtenstein, france, austria

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