Both! They know they hurt small business, forcefully add your name to their listings, don't remove negative or false reviews! Wow

They should onkyballow positive reviews, readers can judge the quality of care by looking at how many Positive reviews the business got versus how many fake or negative reviews they have accumulated which in the business world you simply cannot please everybody AND YELP KNOW THIS

For the only people that have disagreed with me so far are Yelp employees and Yelp reviewers who have been given authority to leave whatever krapp they want on anyone's business and they take advantage of it which is the most feeble thing I've ever come across in my life.

As far i can see users are allowed to go onto yelp and make reviews. Now if the reviews are turthful reviews is the question. As for the company in my personal opinion it is not beneficial to a company to spend their advertising dollars with this company. Their cost per click program does not work out at the rates that the employees sell you on. They do not guarantee sales as others do. They advertise other companies on your page in a way that leads customers away from you. In my opinion if a company pays to advertise with you then you shpould not be showing other companies information on their page anywhere. Not even as a little spot that says other customers also looked at these companies. That is stearing them away from the page they are on. Also the advertising so called budget is used up in the first 2 weeks of your month, and can be used up very quickly by competors and their employees that have mutiple ip addresses. There are com[anoes out there like FAre Harbor, Groupon, Living Social and so on that only charge you if the customer purchases the items from you. To look at a deal should be free after all they are only reading it and then yelp is also telling them to check out other companies at the same time. You don't see McDonalds telling its online guests to also check out Burger king. So yes i think yelp is a scam for business, and also a way for someone to give faults reviews about a company that are not at all easy to remove. I say as a business owner save your money and ask all of your guests to review you on google also don't promote Yelp.