• A&E Watches

A&E Watches

Overview

A&E Watches has a rating of 4.95 stars from 301 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A&E Watches most frequently mention customer service. A&E Watches ranks 17th among Watch sites.

Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • I received nothing but excellent customer service and help from Inbar Benin.
  • Look for Inbar Benin, really good customer service.Thank you for your help, Inbar.

Critical highlights

No critical highlights yet

How would you rate A&E Watches?
Top Positive Review

“I've never seen service like this before.”

Gerald E.
9/17/23

These are amazing folks who care about watches and their customers. I sent my Rolex Daytona to them as they offered to install a colored dial I had bought from them on-line. During the installation they discovered significant problems with my watch and owner Avi spent weeks searching his inventory for hard-to-find parts during his trips to Israel as well as in San Francisco. Tzipi, of A&E Repairs, kept me informed every step of the way of the repair department's superhuman efforts to restore my watch to like-new condition. The cost was beyond reasonable, as Avi donated many parts from their huge stock and they did not charge for labor at all. I got far more than a beautiful dial when my watch came back. They enjoy helping people, and I was in big trouble not knowing where to turn until they stepped up and offered to help, ultimately fixing my problems that came from "other" dealers. They're the best, and worthy of the trust we put in dealers and repair departments. Jerry

Top Critical Review

“I wanted to charge $1900.00 to "bill me later"/pay...”

cristobal d.
5/1/15

I wanted to charge $1900.00 to "bill me later"/pay pal...and the rest on my American express and did not go as I wanted

Reviews (301)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5) inbar benin (3)
Thumbnail of user geralde228
1 review
0 helpful votes
September 17th, 2023
Verified purchase

These are amazing folks who care about watches and their customers. I sent my Rolex Daytona to them as they offered to install a colored dial I had bought from them on-line. During the installation they discovered significant problems with my watch and owner Avi spent weeks searching his inventory for hard-to-find parts during his trips to Israel as well as in San Francisco. Tzipi, of A&E Repairs, kept me informed every step of the way of the repair department's superhuman efforts to restore my watch to like-new condition. The cost was beyond reasonable, as Avi donated many parts from their huge stock and they did not charge for labor at all. I got far more than a beautiful dial when my watch came back. They enjoy helping people, and I was in big trouble not knowing where to turn until they stepped up and offered to help, ultimately fixing my problems that came from "other" dealers. They're the best, and worthy of the trust we put in dealers and repair departments. Jerry

Products used:
Watch part purchase, installation & servicing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user loisc279
1 review
0 helpful votes
October 18th, 2023

Wow! Just got my first (preowned) Rolex today from A&E. I have been wanting a Rolex for decades and finally pulled the trigger. I did my research and finally selected A&E because of the reputation, pricing and customer service. I was not disappointed. Thanks A&E for helping to make my dream come true.

Products used:
Watch

Service
Value
Quality
Thumbnail of user jamesw3230
1 review
0 helpful votes
May 7th, 2021

"A&E Watches in San Francisco are outstanding! Customer service is alive and well there. I would give them 6+ stars if more stars were available. Nice to know a business with high ethics is still out there in today's market."

Thumbnail of user shannonm166
Shannon M.
5 reviews
12 helpful votes
December 13th, 2019
Verified purchase

Extremely knowledgeable and professional. Avi answered all of my questions and was a joy to work with on this purchase!
Received my purchase today and it is perfect! Beautiful gift for my daughter who is graduating college. The entire staff went above and beyond to ensure my satisfaction and 5 stars isn't enough, they are a 10 star rating and they truly care about their profession and customers.

Thumbnail of user johng616
John G.
22 reviews
16 helpful votes
April 25th, 2017
Verified purchase

I was a little leary purchasing a Rolex on line. I did a lot of research and spoke with them prior to making my purchase. They were very helpful and knowledgeable. They put my mind at ease. I purchased a 2017 Rolex submariner blue face n two tone, ( the watch I have always wanted) . The transaction was smooth and effortless. I would highly recommend this company. If your looking for a great watch at a great price check then out first, you won't be disappointed. Thank you for everything, John R.

Thumbnail of user alb78
al b.
1 review
17 helpful votes
December 18th, 2014
Verified purchase

I highly recommend A and E watches to anyone looking for a high quality product at an extremely low price, combined with caring and helpful customer service. I was hesitant to make such a large purchase online, but I am delighted with A and E and would happily purchase from them again. Their attention to detail, combined with excellent personal service, makes them superior to other jewelry stores. I am completely happy with my purchasing experience, including the rapid shipping.

Thumbnail of user davidm487
David M.
27 reviews
6 helpful votes
August 7th, 2020
Verified purchase

Friendly, professional people who know their products and their business. A real pleasure to work with.

Thumbnail of user patrickw101
Patrick W.
1 review
13 helpful votes
August 10th, 2017
Verified purchase

I like the ease of using your site and I like that you have Affirm for purchasing. I didn't want to tie up my credit card utilization so it was great to have an option. Your site is very well maintained. I enjoyed looking at all the choices of watches. I will be back to look for a ladies Tag and maybe an Omega. If you would like to follow up please use email of record. Thanks for a great shopping experience.

Thumbnail of user maryq12
Mary Q.
12 reviews
1 helpful vote
December 5th, 2018
Verified purchase

The item arrived but it was way too small. I asked for a larger item but it would cost me double the price. I will return the item. Very disappointed!

Thumbnail of user josef221
Jose F.
1 review
1 helpful vote
July 26th, 2020
Verified purchase

Bought my first ever Rolex and it could have not been any easier. Website layout is very easy to use with no difficulty!

Thumbnail of user daveb252
Dave B.
1 review
14 helpful votes
December 6th, 2016
Verified purchase

So far so good. I was impressed with the immediate phone call follow up. Your contact person was professional and delightful. Have received my order and discovered the bracelet was too tight so I called for assistance and was supplied with an extra link which arrived today 12/16. I had my jeweler add the link and the watch is fine. I am completely satisfied with my purchase and A & E's service and immediate response to my concern about my bracelet.I would recommend your company to everyone.

Thumbnail of user ronc149
Ron C.
1 review
14 helpful votes
February 3rd, 2015
Verified purchase

Very Competitive prices/Immediately contacted me once I placed the order. Sent me wire transfer information which I was able to send out the next day via my online Bank. A & E received before 1:30 pm WCT and the watch was overnighted the next morning. The watch arrived and was as described....basically unused for a 12 year old Rolex. No plans to buy any new watches in the future, but I would check A & E when I do.

Thumbnail of user tracys186
Tracy S.
1 review
1 helpful vote
November 15th, 2016
Verified purchase

I received my watch today and it is beautiful, and looks brand new. A quality product for a fair price. Inbar is wonderful as she guided me to the right decision by presenting me with options and highlighted the features and benefits of each one. She gave me her opinion only when solicited and it led me to the right decision. Thank you so much Inbar for all of your help. Very happy customer!

Thumbnail of user rayp70
Ray P.
1 review
11 helpful votes
June 14th, 2016
Verified purchase

I was and still am dealing with Inbar Benin. She is a person of her word, My Presidential i received was even better then the pictures. she kept me up to date on every step of the way. I was so impressed with the quality of the watch and her service that I'm already purchasing another watch. Highly recommend dealing with A and E Watches. She is a true lady. Thank you again.

Thumbnail of user tomu8
Tom U.
1 review
11 helpful votes
June 16th, 2016
Verified purchase

I just received my Rolex from A & E this morning. The date just with diamond markers is beautiful and in outstanding condition. It was an absolute pleasure doing business with A & E. Everything went very smoothly and the watch arrived just when they said it would in a custom box. They even threw in a Rolex cap. I am already looking to make my next purchase from A & E.

Thumbnail of user shannond68
Shannon D.
2 reviews
0 helpful votes
December 22nd, 2016
Verified purchase

Truly Appreciated you help in 'getting this out for My Wife Christmas.
Wife is Beautiful and looks Like New
thanks

Thumbnail of user darrenl39
Darren L.
2 reviews
17 helpful votes
February 16th, 2017
Verified purchase

Having purchased rolex watches online in the past, I do a ton of research prior to dealing with a company.
After reading some neg. Reviews about A&E watches, I was sceptical, but decided to call them anyways. So happy I did.
From price to shipping, the company was amazing. Beautiful box, original manual, gift box, and a box of chocolates. The last rolex i bought online from different retailer sent cheap box, with photocopy pages of instruction manual.
Needless to say i couldn't be happier with the entire process. Neg reviews must be from their competition.
Since i am an honest reviewer and customer, I can't speak to the warranty side of things, but if this company treats business as they did on the front side, I don't expect anything less should i have an issues down the line.
Next rolex gift will be for my son graduating university. A&E has won my business thus far. Thank you for making a sceptical consumer into a confident one.

Thumbnail of user pati18
Pat i.
1 review
11 helpful votes
August 12th, 2018
Verified purchase

PHENOMENAL customer service from Inbar, and my never-worn, high ticket Rolex was pristine with factory tags and even sized for my wrist with the excess links carefully contained in the factory Rolex box. Their warranty is the best I have found anywhere,and I am already planning my next purchase! This Seller is EXCEPTIONAL in a day and age when customer service is nearly non -existent, and I cannot express how wonderful my purchase experience was! *COMMUNICATION was FREQUENT & ACCURATE, & price was extremely competitive!!*

Thumbnail of user nealn5
Neal N.
1 review
0 helpful votes
December 11th, 2014
Verified purchase

Hi,Leilani ,thank you for delivery my Rolex on time as promise , I am very please with my order and the way you and your staffs handle the job well . Thank you ! Neal

Thumbnail of user michaelh535
Michael H.
1 review
0 helpful votes
April 6th, 2017
Verified purchase

A&E go above and beyond to satisfy their customer. I received nothing but excellent customer service and help from Inbar Benin. Thank you so much.
Mike H

Thumbnail of user markl357
Mark L.
1 review
17 helpful votes
September 20th, 2016
Verified purchase

Could not be happier with purchase experience or service. Originally, was interested in a watch, that had an after market dial. I was immediately informed of that fact and decided to purchase a watch with an original face. Inbar lead me through the process and could not have done a better job. The bracelet was adjusted to fit my wrist and the watch arrived on the agreed upon date. It looks like a brand new watch. I could not be happier. It takes a leap of courage, to make such an expensive purchase on-line, but A and E exceeded my expectations. Thank you, Inbar, I leave on my trip tomorrow with my beautiful new watch.
Mark Lukas

Thumbnail of user carlw86
Carl W.
1 review
15 helpful votes
March 25th, 2015
Verified purchase

I would like to thank Leilani, and the A7E team. I was skeptical and apprehensive about making a large purchase via the internet sight unseen. Leilani answered all my wife's and my questions as to condition, warrantee etc. When purchased, she kept me posted as to shipping time, tracking number and estimated delivery time. I knew I was buying a pre-owned watch. To my surprise it was better than I expected, the condition was flawless and exactly what I had wanted. Great Job. 'Difficult to keep the smile off my face'

Thumbnail of user amandah259
Amanda H.
1 review
0 helpful votes
July 14th, 2016
Verified purchase

Great, will be more happy when on my wife's wrist:-)

After the fact...she is ecstatic, won't take it off -- Thank you

Thumbnail of user steves484
Steve S.
13 reviews
1 helpful vote
April 1st, 2017
Verified purchase

It was a pleasure to deal with them! They did exactly as they said,price was great,no tax,and my new deep sea dweller was perfect! Thanks again! Steve Smith

Thumbnail of user marilynb91
Marilyn B.
3 reviews
7 helpful votes
December 22nd, 2017
Verified purchase

Thank You for a nice product and a very professional experience. Shipping was spot on. This is a beautiful time piece and I wish to express my extreme gratitude to A+E Watches for a superior transaction. Thank you so very much.!!!!!

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