AdaptedMind

I've been getting charged $9.95 every month for 2 years now. Have tried contacting support to cancel and every time I'm told that they have canceled back in 2021. They even tried to tell me that I'm using another email address that's not even mine! I think they made that up because they DO NOT want to cancel! I had to contact my bank and have them cancel and issue a new card. Funny thing is the last email I sent them to cancel they said they would refund me and then charged me again! Crooks! Do not give them your CC information!

My kids love adapted mind and it's an awesome learning website if this was just based on that i would give 5 stars but it's not.
My problem is I had to transfer money to make a payment when the card declined but it wasn't updating so I called customer service and customer service said they can't use the same card more than once and i have to put a new card on the account.
The customer service rep said they can't recharge the account with the same card which makes no sense to me, if i had to use a different card everytime i had to pay wouldn't they not be able to have the card saved to the account.
Adapted mind needs new customer service employees or find out why they sound like they don't want to be there because they aren't giving good customer service.

It was a great math game my little kid really loved it she loved it so much so can we get it for free cuz I don't know where my password is my husband stole it

After noticing a charge from this company I called to have the charges refunded. Well they will only refund 3 months ($30) They have been charging me for almost 3 years ( $300+). I know I know I should have been checking..

The customer service is awful I stayed on the phone agreeing for 1 hour for a manger or supervisor I don't recommend adopted minds to no one

My grade 3 boy has really low confidence but after only about a week of Adapted Mind he's worked through so much and will finish an "episode" a night in either science, math or social studies. The only thing I would change - having to watch the episode entirely to redo a quiz is a bit of a pain and deters him from trying again but other that that it is extremely entertaining and engaging. Plus it encourages positive self talk and growth. I just love it.

I never signed up for this. I've never even heard of it. I don't know how they got my card info. I reported it as fraud to my bank. Thankfully, I should receive a refund from my bank within 60 days. I don't even want to deal with talking to them. From the other reviews, it sounds like they give you the runaround just to keep charging your account after you've canceled anyway.

The site is not easy for a child to manage alone. If you are looking for your child to work independently it's not great. My children also became bored using the app compared to other Learning apps.

Unable to cancel subscriptions after several attempts. I happened to notice that they were still charging my credit card months later after I cancelled. When you follow steps by going to your accounts page, then cancel account, you never get an email confirmation. The following day or minutes later upon your return it shows account active again. Is there an ethics board or website to report this company's practice?

Both my kids 4 and 7 are using ADAPTED MINDS. Both of them enjoy it. We're focusing on maths and super skills at the moment, loved the mental health aspect of it especially. Teaching my child to have a growth mindset. Even though they can't do it now, they know they can work their way up to it if they persevere. The website is very engaging for the kids. They love watching the videos, the customisation of their avatar and pets, the store. Can't rate this highly enough. It's made helping my kids with their maths so much more enjoyable compared to DREAD which is what it used to be. THANK YOU for developing the website. I love it and would recommend it to all parents!

I 🤔 thought that Adaptedminds was a good program. I received a free month, paid for a month and then I let it go for a month. The site was not accessible for the month that I didn't pay. Then they offered a free month if I would provide a new and different account. I provided that and they immediately charged me. I didn't complain. But then they charged me again a few days later. I called to have 1 of the 2 charges removed and she said that they charge for the subscription even if you can't access the site! Ummmmmm how is that legal? I mean I didn't even complain about the bogus email offering a free month. I just wanted 1 of the 2 charges removed. NOPE! She refused and said that she could shut down my account and reimburse me. I told her that she'd better do that then. I will be surprised if they even reimburse me! Deceptive practices and billing for services that they never provided is the name of this game! On top of it, I paid for the super skills class which is an additional charge and they had a handful of lessons and then nothing...day after day of no lessons.

Anytime my child clicks on the math tab a pop-up for a video is the only option to click on. A lengthy "Super Skills" video is mandatory to watch in order to proceed to the math lesson. To top it off, it appears to be the same video. Nothing about different skills. This is pointless and very annoying. It only causes children to lose interest and wastes time. If you only have 15-20 minutes at that time, you've wasted most of it on the video. Waste of money!

I don't typically leave reviews, and I can't say I've ever actually googled where I can review a product, just to share the positive experience I had with others. Well not before today I haven't. So about 6 weeks ago my 5 year old daughter started nagging me about getting this app. I caved once I saw the free trial they offered. I'll be honest, I knew I was going to cancel my membership before the trial expired regardless how great or terrible the app turned out to be. I'm a single mom living in public housing and am barely making it each month. Hearing my daughter nag about an app that is strictly educational, not the typical building games she played, made it hard to say no. So I signed up for the trial and was honestly shocked at how much the charges would be if I didn't end up canceling. So a day before the trial expired, I cancelled. My daughter was upset but I figured I could find some free options out there if I put a little effort into it. After I submitted the cancellation, a survey popped up asking why I cancelled and what could be better. So I took a few mins and gave my honest response. It seemed like a great app, my kid loves it, it's educational and a far better option than most the popular apps for kids these days, but it's way way WAY outta my budget. $5 a month is way outta my budget at the moment, so what would've been $50+ a month was simply outta the question. Then something happened I never have experienced before. Someone from the company reached out to me, asked me for a little more detail on my responses, and then surprised me with an entire year completely free, with access to all the content they offer. I think it impacted me so much because all I've ever wanted for my two kids is they have a better life and make better, more responsible decisions than I have. For my family, that starts with trying to provide them with the best education I possibly can find for them. This gesture meant so much to me. It also showed me there are still businesses out there not totally consumed by greed. My daughter has been enjoying AdaptedMinds and I have seen her improve little by little. I don't know what so many negative reviews could be about except maybe the cost? I recommend checking it out and judging for yourselves. This is a great app, it's educational, it's fun and if my financial situation improves by time my subscription expires, I'll def feel good about spending the money on this business. Thanks for reading.phew that was longer than I expected haha!

Boring lengthy math assignments (like 30 identical math problems to unlock the castle but then the castle isn't unlocked), some cartoons on repeat which prevented us to move on the next task. Too many US currency questions, we are in Vietnam and don't care about the US currency system. Books are ok but then again tons of questions and motivational talks afterwards. Not only my kid is bored but me as well. Sciences section doesn't even work or it's not really user-friendly because we tried 3 times and still didn't figure out how to collect 7 tokens. In general, very boring content and annoying app logistics.

The lowest grade is first grade, so my kindergartener needs more guidance and doesn't use it as much as my first grader who can read and navigate the site on her own.

She wanted to change the appearance of her animal avatar but eventually was more interested in the lessons and hatching a little critter. There isn't a way to go back or start over, and after the easier problems she needed more guidance. We're still new to it, and I was able to find ways to help teach her how to figure it out without just giving her the answers, but it would be good to know if there are hints to help the students directly during the practices.

So far, we are happy with our trial!

These guys are unprofessional and rip you off. They charged USD 18 from my credit card instead of 9.95 and never made the refund. When I inquired they gave some crappy excuses that it is up for processing etc. Please report these people to whichever authority that takes care of these issues. Ban them and black list Adapted minds. They are scammers and using kids as baits!

I had never even heard of this website until I saw 2 charges on my credit card Jan 1,2023. ($49.95 and $9.95). I had to Google the information on my statement, figured out what it was, and found that even according to their scam website it should have only been $9.95. I've since reported fraud and replaced my card. My children are in virtual school and have access to real websites provided for free by the school they are enrolled in. I've never even looked for something like this because we don't need it. I'm at a loss for how this was even possible. Someone needs to shut them down.

Hi. There have been attempts to charge my debit card ending in 0196 for almost 2 years now for a charge of $19.95. I entered the membership over two years ago and this debit card is expired but still your company continues to charge it constantly. Please stop and my membership delete my account information.

These guys are rogues. They overcharged my credit card and never reimbursed it, despite numerous emails from my end.
Can't an authoritative Body out there, keep a tab on them and prevent them from cheating more innocent people around the globe. I notice that I am not the only one here to call them a scam.
The people here have sadistic minds, INTERPOL please track them.

My daughter's account has been cancelled for almost two years. I checked my credit card statement and see they have been charging me since then. I called to rectify this four weeks ago, They COULDN'T EVEN FIND THE ACCOUNT and had no idea what was billing me. I was supposed to receive a callback within the "next 48 hours." No call. The charges are still there. This company is a scam. This company does not have good business practices. Their products didn't even work for the short amount of time we had them. Please, please save yourself the trouble.

Pretty rough interface (click boxes are often missing or poorly aligned), questions are not age appropriate, very repetitive and not very engaging for kids. Gamifying learning is a great idea but you should test your product before trying to charge for it.

I signed up for the free trial to see if my daughter with ADHD would be interested in it. She ended up only seeking out the videos and watching them over and over instead of doing any learning. So I cancelled the account, but then it offers 5 months free whilst saying billing would resume on date that was just a week away? I cancelled anyway, then it says "You are on a Scholarship to AdaptedMind! YAY!" which I assume is supposed to be free, but I still tried to cancel. Then I was charged $76 AUD on 5 June, but the card I signed up with expired at the end of May, which is why I took the risk giving my card details in the first place. How are they able to still charge an expired card?

I like how my son can work on particular topic rather than app governed options all the time. I love monitoring his progress over the email