• Ador

Ador

Overview

Ador has a rating of 2.8 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ador most frequently mention customer service, and poor quality problems. Ador ranks 353rd among Ecommerce Tools sites.

  • Service
    35
  • Value
    39
  • Shipping
    40
  • Returns
    36
  • Quality
    39

This company does not typically respond to reviews

Positive reviews (last 12 months): 16.7%
Positive
8
Neutral
0
Negative
40
33
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • How can they be trading, dreadful customer service, avoid them if you can.
How would you rate Ador?
Top Positive Review

“Loving my purchase on Order #41054687”

Miles M.
4/29/24

I recently got this sweater from ADOR, and it's become my go-to for spring. It's super soft and feels great every time I wear it. The design is classic and versatile—I can dress it up or down easily. It's durable too; even after several washes, it still looks new. I highly recommend this sweater for anyone wanting a cozy, stylish option for the colder months.

Top Critical Review

“Disappointing Experience with Product Quality and Customer Service”

Natascia C.
12/14/23

I recently made a purchase from Ador, hoping to find high-quality items for a special occasion. However, my experience has been incredibly disappointing on multiple fronts. The products I received were nothing like the descriptions on the website. Not only were they made from poor-quality materials, but they were also inaccurately sized despite following their provided sizing chart. The items were unfit for purpose, especially considering they were intended as Christmas presents. When I reached out to customer service for a refund, I was met with a cumbersome return process. Instead of acknowledging the substandard quality and inconvenience caused, I was asked to cover the return costs to their warehouse in China. This approach not only added to the frustration but also highlighted the lack of responsibility for their misleading product descriptions and poor quality control. Furthermore, the return process proposed by their customer service team was time-consuming and impractical, given the approaching festive season. I strongly advise potential buyers to reconsider purchasing from Ador, as the discrepancy between advertised product quality and reality is vast. Moreover, the customer service's handling of the situation lacked empathy and a proactive solution for the inconvenience caused to customers. In summary, my experience with Ador has been thoroughly disappointing, from the misleading product descriptions to the unsatisfactory customer service. I would caution anyone considering purchasing from them to be wary and consider alternative options that prioritize product accuracy and customer satisfaction.

Reviews (79)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (16)
Thumbnail of user beautybynatascia
1 review
0 helpful votes
December 14th, 2023

I recently made a purchase from Ador, hoping to find high-quality items for a special occasion. However, my experience has been incredibly disappointing on multiple fronts.

The products I received were nothing like the descriptions on the website. Not only were they made from poor-quality materials, but they were also inaccurately sized despite following their provided sizing chart. The items were unfit for purpose, especially considering they were intended as Christmas presents.

When I reached out to customer service for a refund, I was met with a cumbersome return process. Instead of acknowledging the substandard quality and inconvenience caused, I was asked to cover the return costs to their warehouse in China. This approach not only added to the frustration but also highlighted the lack of responsibility for their misleading product descriptions and poor quality control.

Furthermore, the return process proposed by their customer service team was time-consuming and impractical, given the approaching festive season.

I strongly advise potential buyers to reconsider purchasing from Ador, as the discrepancy between advertised product quality and reality is vast. Moreover, the customer service's handling of the situation lacked empathy and a proactive solution for the inconvenience caused to customers.

In summary, my experience with Ador has been thoroughly disappointing, from the misleading product descriptions to the unsatisfactory customer service. I would caution anyone considering purchasing from them to be wary and consider alternative options that prioritize product accuracy and customer satisfaction.

Tip for consumers:
Disappointing Experience with Product Quality and Customer Service

I recently made a purchase from Ador, hoping to find high-quality items for a special occasion. However, my experience has been incredibly disappointing on multiple fronts.

The products I received were nothing like the descriptions on the website. Not only were they made from poor-quality materials, but they were also inaccurately sized despite following their provided sizing chart. The items were unfit for purpose, especia

Products used:
None of them

Service
Value
Shipping
Returns
Quality
Thumbnail of user debbieb1981
1 review
0 helpful votes
October 23rd, 2023

Ordered a hoodie, very poor material quality and sizing was small for the size ordered. Requested a return and refund, not postage option unless i sent it myself at a cost of up to £40, nearly twice the cost of the item, with no guarantee of a refund or any refund of postage. They wanted me to post it to CHINA, i am in the UK! How can they be trading, dreadful customer service, avoid them if you can.

Products used:
none, cannot return

Service
Value
Shipping
Returns
Quality
Thumbnail of user milesm184
1 review
0 helpful votes
April 29th, 2024
Verified purchase

I recently got this sweater from ADOR, and it's become my go-to for spring. It's super soft and feels great every time I wear it. The design is classic and versatile—I can dress it up or down easily. It's durable too; even after several washes, it still looks new. I highly recommend this sweater for anyone wanting a cozy, stylish option for the colder months.

Service
Value
Shipping
Returns
Quality
Thumbnail of user janicek631
1 review
2 helpful votes
June 3rd, 2023
Verified purchase

I ordered Three dresses and a top. I am 5"3 and the dresses that are ankle length in pictures have to be altered. Two of the dresses looked like there picture and I am happy. The other dress looks nothing like what I ordered. The top is off the shoulder, but elastic is very tight,also in the sleeves of one dress. Sizing is good. I ordered medium and I am 5"3 and 137 lbs.
I did not try and return anything I did not like,as reviews are terrible.

Products used:
Dresses , top

Value
Shipping
Quality
Thumbnail of user aideenc2
1 review
0 helpful votes
April 28th, 2024
Verified purchase

I order an item that arrived within the timeframe suggested. The amazing quality of the outfit surprised me… my only issue was the sizing… it came smaller than I expected. The Cusomer Service I received was amazing.

Thumbnail of user frankj879
1 review
0 helpful votes
April 20th, 2024
Verified purchase

My replacement sweater has been received. Very pleased with the quality. Great service i appreciate it.

Thumbnail of user matteo.sinesi.artista
1 review
0 helpful votes
December 30th, 2023

Sito truffa, quando fai il reso non ti rimborsano e devi pagare pure la spedizione, ordinato dei pantaloni, mi sono arrivati con un materiale sintetico e con il disegno sgranato, roba scadente
52 euro di spesa mi hanno detto che rimborsavano solo 45, ho apgato 17 di spedizione per il reso e non ho ricevuto un soldo e sono passati 6 mesi. Servizio di assistenza che ti blocca

Tip for consumers:
mi hanno rubato i soldi

Products used:
pantaloni

Service
Value
Shipping
Returns
Quality
Thumbnail of user bs708
1 review
1 helpful vote
October 28th, 2023
Verified purchase

This bathing suit I had to throw out. It was garbage. Don't order from here.
The top material wasn't even joined so boobs fell out. Size was all wrong to what their sizes said. See through material. Horrible

Products used:
None product was Garbage

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariamas7
1 review
3 helpful votes
October 4th, 2021

If I am size 14 UK 40Europe. What size in trouser should I order here? Confusing I have a centimeter tape line here. And measuring my self does not match with yours

Thumbnail of user eugenias70
1 review
0 helpful votes
April 27th, 2024
Verified purchase

Tem sido optima, tudo é de acordo com o que está no site e de excelente qualidade

Thumbnail of user natalies1090
1 review
15 helpful votes
June 27th, 2023
Verified purchase

I placed a order cancelled immediately bc I forgot items it showed as cancelled, I confirmed with seller cancelled then they sent both the cancelled order and intended order charged me for both. Also clothes in order do not look like what I ordered. They initially act as if they care and then wanted to charge me to return items they sent from cancelled order…not taking responsibility for their mistake. Quality of product cheap also.

Tip for consumers:
Took a month to receive after ordering

Products used:
None it’s cheap clothes doesn’t look like picture

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurencep91
1 review
0 helpful votes
April 20th, 2024
Verified purchase

They are not very quick in shipping but their dresses for golf are of good quality and very beautifull

Thumbnail of user dianad1275
3 reviews
3 helpful votes
October 10th, 2023
Verified purchase

Product was cheaply made. Also, I ordered to 2 sizes, trying to ensure a proper fit. No luck. I tried to return it upon receipt and was not given that option. Rather, I was offered a 60% refund and keep the items, since return shipping was too expensive. I agreed, however, Ador never submitted the refund and closed the ticket!
Rip off company! Obviously a foreign company that knows it cannot be tracked.

Tip for consumers:
It's amazing Ador still operates. Totally dishonest and terrible quality.

Products used:
None. Ordered bathing suits which were very cheaply made and then not returnable.

Thumbnail of user christopherg1259
2 reviews
0 helpful votes
November 7th, 2023

Do not buy from here, save your money, it all looks great online, but when you get it, it's cheaply made looks more like costume or something you would buy from a kids costume store. Veteran here, trust me, it's horrible, just trying to save others from a waist of time and money

Thumbnail of user angelicaz22
1 review
0 helpful votes
April 29th, 2024
Verified purchase

I like how fashionable the items are and how polite the customer service is. I will definitely make ador my number 1 online shopping app.

Thumbnail of user sergeg42
2 reviews
0 helpful votes
January 2nd, 2024

Not the same as advertised cheap clothing from China i paid way to much.do not buy its not worth the price

Products used:
Clothing

Service
Value
Shipping
Quality
Thumbnail of user stuarty17
3 reviews
3 helpful votes
October 27th, 2023

Bought a,"winter" cardigan from this company. Was paper thin with one side longer than other. Item came from London and was told i would have to pay 30 dollars to send to Asia. This company is a complete fraud that sells cheap chinese tat.

Tip for consumers:
Was told I would have to send item to Asia at a cost of 30 dollars for an item I paid 38 pounds for. The item came from London UK.
This is the worst company I have ever dealt with.

Products used:
Jumper

Service
Value
Shipping
Returns
Quality
Thumbnail of user dgrahamsuite3
1 review
3 helpful votes
September 29th, 2023

Impossible to contact on returns! You're stuck with it. Sizes are wildly off!
That offer you only pennies for your returns! Total Chinese scam!

Tip for consumers:
Horrible app!

Service
Value
Shipping
Returns
Quality
Thumbnail of user timm1706
2 reviews
13 helpful votes
May 23rd, 2023

I ordered an item which when it arrived looked nothing like the advert, the quality was very poor. I have contacted customer service with a ticket for return 3 times with no success. I do not recommend anyone purchasing from this company. Do not part with your money you will never see a refund. Does not even qualify for one star.

Products used:
Non, shocking quality, didn't look anything like the site pictures. Just a con really

Service
Value
Shipping
Returns
Quality
Thumbnail of user derrick.m
1 review
2 helpful votes
August 31st, 2023

Zero out of zero stars these dudes suck I ordered some shirts they look nothing like the picture! Horrible!

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelg6132
1 review
2 helpful votes
July 28th, 2023

I ordered 5 shirts after seeing an add and the price was right (under 20 a shirt including delivery). They arrived about 2c weeks after payment (sooner than I expected) and are okay.

They arent as nice as depicted in the add, but I've seen worse. Basically you get what you pay for. These are very mediocre quality and I doubt they will last even a month, but they look okay and at least they arrived.

Thumbnail of user wafae
1 review
0 helpful votes
August 1st, 2021

I definitely love the shoes that I have received for my occasion, just looks like advertised, good quality and enjoyed wearing it.

Thumbnail of user zoemmccormack
1 review
0 helpful votes
December 4th, 2023

Complete fraud, the products you receive in the package are not what's on the photo. Yeah the product page photos look cute but in your package you get a completely different item.

Service
Value
Shipping
Returns
Quality
Thumbnail of user biancaa66
1 review
0 helpful votes
August 1st, 2021

I sent an email inquiring about my package and they replied to me so quickly! Very professional and when my order arrived, the quality was superb. So satisfied specially I didn't pay so much.

Thumbnail of user wadsona
1 review
0 helpful votes
August 1st, 2021

Was referred to this site by a friend. I place my first order which arrived in 7 days, Im so happy with my products that I already placed a new order. I truly recommend them

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2.8
79 reviews
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