Airtech.co.uk

We employed this company in June 2014 on a maintenance plan when our previous maintenance engineering company retired to the Costa Brava. We had had a happy relationship with them and their predecessor for 30 years. At the outset, Airtech was both friendly and efficient but as time went by the standard of service declined more and more. There was no problem with the basic maintenance of the air conditioning and condensers but they were supposed to maintain a complex gallery BMS and humidification system near National Gallery of Art standard. This also included control cabinets, toilet plumbing, and boiler visit as well as related pumps, etc. As the years went by Airtech found excuses for excluding certain parts of their contract (such as the sump pumps) and then put our heating boiler out of service and refused to repair it after they had deliberately damaged the ignitor. They claimed that it did not conform to current standards (it is a Poterton). We had to call a specialist boiler maintenance company who said that their claims were total nonsense and who restored service. Latterly our electronic BMS Steffa controller expired after thirty years of service and upon their advice, they installed a Honeywell which has failed repeatedly at 6 monthly intervals. In order to reboot it they have attempted to charge on two occasions £460 whereas this was always covered under the original service contract, along with the sump pumps and the boiler maintenance. In short, they shed responsibility for half the contract while charging the same price and failing to provide a proper service. We have no complaints about their servicing of their air conditioning but we would warn any prospective client that they cannot be relied upon to honor the commitments that they signed up for.