Allthingsoutdoors

Last year this time I was searching for someone to install a flower garden in my backyard. I called All things Outdoors. They sent a very nice gentleman, Chad, out. Chad was pleasant and did a great job in choosing flowers according to my preferences. He sent me the list of plants he chose but from here it all went downhill. I asked for the landscape design. I heard nothing back. I emailed & called but got only a very pleasant receptionist but no response from the landscapers. 6 weeks went by without a word from All Things Outdoors. I began to look for other landscapers. Then suddenly, one Friday I got a call from Chad that they were coming that Monday. Monday they arrived but I was unable to take off work on such late notice. So between calls I met with Chad at which point he was then discussing the layout/ design. I was forced to make a rushed decision, which had I tried to avoid by deciding on the design ahead of time. This may just be a job for them but for me its a decision I have to live with and want to enjoy looking onto for as long as I live here. Anyway, the install went as smoothly as possible given the design was rushed. They invoiced me when finished and I paid. 6 months later, towards the end of the summer, I was dismayed to find that my plants didn't seem to be thriving, especially in one part of the bed. I called All Things Outdoors and again left several messages. Eventually, Jason returned my call and, without laying eyes on my property or hearing me out on my concerns attempted to hard sell me on an in-ground irrigation system for 1/2 an hour. I emailed the office and informed them of the repeated difficulties in getting in touch with the staff and of this interaction. It seems Jason was asked to call me back but when he did he was clearly angry. He was shouting at me, talking over me, denying he tried to upsell me, not allowing me to explain my specific concerns. He then told me that they don't guarantee any installation they do without an in-ground irritation. I wasn't even calling about a guarantee or getting money back. I simply wanted some advice but Jason never gave me a chance to explain myself. He told me he had to go because he was working on a $70K project for a company. $5000 may not seem alot to them but I worked very hard to get that money together. Anyway, I'm just sharing my experience with folks as a buyer-beware. It seems that All Things Outdoors is poor at communication and collaborating with its customers. It seems that they inform you of terms of their work after the work is done. They have no vested interest in the outcome of their work. Once they've gotten your money they are not interested in hearing from you. They hire staff who have no problem shouting at customers. And also have little interest in looking at what may need to be changed within their company ( when I told them I had been trying to get them without success they asked if I was sure i had the right number… even though I had the right number before they got my money). So if you love to be ignored, berated and considered dumb by a company who doesn't want to collaborate with you and doesn't care if you have something or nothing outdoors, this is the company for you. Do not delay, call All Things Outdoors now.