• Applebee's

Applebee's

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Overview

Applebee's has a rating of 2.08 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Applebee's most frequently mention french fries, last time, and worst experience problems. Applebee's ranks 1067th among Food & Drink Other sites.

  • Service
    102
  • Value
    97
  • Shipping
    26
  • Returns
    32
  • Quality
    78
Positive reviews (last 12 months): 33%
Positive
29
Neutral
4
Negative
55
19
See all photos
How would you rate Applebee's?
Top Positive Review

“Great Server”

Carol F.
2/26/23

I'm currently at Applebees Allstate Rd Dorchester with a friend and I must be honest the food is great! I had a minor prob and immediately the server got it resolved. Our server I believe is a young man named Franklin B he's pretty polite and people oriented. Magnificent customer service. I'll definitely visit again with my clients, friends, and family.

Top Critical Review

“Old buildings bad service”

Jack W.
2/11/24

The bathrooms were nasty and leaking water on the floor and the service was terrible it took a hour to get food! Also food was cold and not good.

Reviews (188)

Rating

Timeframe

Other

Thumbnail of user johna5671
1 review
1 helpful vote
March 16th, 2024

I waited 30 minutes for food even though there were like 3 seats open and that is the reason I am rating it one star to long of a wait time

Service
Value
Thumbnail of user jackw1378
1 review
0 helpful votes
February 11th, 2024

The bathrooms were nasty and leaking water on the floor and the service was terrible it took a hour to get food! Also food was cold and not good.

Thumbnail of user kathyc1692
1 review
0 helpful votes
February 25th, 2024

Buyer beware of false advertisement. They included new meals on the 2 for $25 that are not that price. I was ripped off. I'm sure others have been also

Thumbnail of user shawnd312
2 reviews
0 helpful votes
January 1st, 2024

Waited 50 minutes for sandwiches when they weren't busy, another 15 minutes to get change because waitress had to get manager for large bills, finally just gave her a credit card so we didn't have to wait on manager.

Thumbnail of user rhondat340
1 review
0 helpful votes
January 11th, 2024

Recently visited (1-4-24) Applebee's on Memorial Drive. The service my family received was absolutely horrible. The waitress had an attitude. I had to ask for a refill for my daughter. My food came out cold and they brought the same cold food twice. My friend chicken was raw. Nothing was in stock. My son Pasta was watery. This establishment is absolutely horrible. I do not recommend that anyone go to this establishment. Writing corporate does not help either unless you write a review. This particular location need to be closed down immediately. Management also sucks! I definitely would not recommend visiting this location.

Thumbnail of user melanieh705
1 review
0 helpful votes
January 15th, 2024

Had to wait 20 minutes to be seated but the place wasn't crowded.Then waited 30 minutes for cold food and my granddaughter waited 50 minutes for macaroni and mozzarella stick.it was my mom's birthday bad experience and I will never go back. A co-worker had a bad experience also a different location...this needs the attention of Corporate Immediately

Tip for consumers:
The worst part was my mom(it was her birthday) and she had to leave the restaurant hungry because the food was that terrible. Saturday 1-13-24 Dixie hwy Shively ky

Service
Value
Quality
Thumbnail of user aprile188
1 review
0 helpful votes
March 16th, 2024

It wouldn't let me Rate ZERO or I would have. We spent $135.00 and couldn't even get a drink half of our whole meal. They say every single table around us and wouldn't even come to check on us. They left us sitting there with the check so long we should have walked out without paying but we're honest people and wanted to do the right thing but it was ridiculous tonight and if all the poor service wasn't bad enough...the food sucked. The steaks were way over cooked and the Alfredo was dry with no sauce and I can keep going on all the food we ordered and I've never seen all my boys take it home for the dog without wanting to finish it themselves. Pretty dang bad. Should not have paid. Forewarning you all. And kudos to all the ones whom walked out tonight too. Your lucky.

Thumbnail of user sheliatyson6771
1 review
0 helpful votes
October 7th, 2023

The waitress we had wasnt very friendly we said thank you when she asked what we wanted to drink and ordered food. She never said ur welcome she just walked away very rude. But yet laughed talked to a guy at the bar. We were not happy with her. Food was fine. Very rude

Service
Value
Quality
Thumbnail of user sandyr490
1 review
0 helpful votes
March 8th, 2024

Our server Julie was fine. The food a whole other story. My husband and I ordered the two for $25. I had the chicken my husband the steak. He asked for it to ne medium, it was well done, my chicken had not flavor at all. We will not be back And the music was way to loud.

Service
Value
Thumbnail of user jackj961
1 review
0 helpful votes
January 6th, 2024

For over two weeks my local applebee's has not had Onion rings. They did not have baked potatoes. Did not have following dressings: creamy French, Catalina, 1000 Island. Costs are quite high! Sad way to run a business. Server was great.

Service
Value
Quality
Thumbnail of user carolf947
4 reviews
1 helpful vote
February 26th, 2023

I'm currently at Applebees Allstate Rd Dorchester with a friend and I must be honest the food is great! I had a minor prob and immediately the server got it resolved. Our server I believe is a young man named Franklin B he's pretty polite and people oriented. Magnificent customer service. I'll definitely visit again with my clients, friends, and family.

Thumbnail of user virginiaw1080
1 review
1 helpful vote
January 22nd, 2024

On sale at noon and exactly at noon it's SOLD OUT. I'm through with this restaurant. Very dishonest to advertise you are selling something and apparently it's over before it starts

Value
Thumbnail of user beverlyc843
1 review
1 helpful vote
February 25th, 2023

We're regular customers at Applebee's in Farmington, N.M. Lately we haven't been going there bc of the bartender's gossips about us to other customers. We miss going to Applebee's but this bartender has been gossiping about us to other customers on company time. That gossip spread to Buffalo Wild Wings and Sunray casino. This bartender isn't professional. I reported her to management but she (manager) told me quit harassing my employee. I never directly went to the employee. I thought I went by the chain of command. You do not gossip about your customers especially when your on company ( Applebee's) time. I would think they would talk to her about her actions. I believe we owe an apology from management. This bartender need to learn how to be professional not gossi about her customers. We as customers the paying her wages. We love go to Applebee's to relax and enjoy our beer and evening. Thank you for understanding.

Thumbnail of user jermainej5
1 review
0 helpful votes
March 22nd, 2024

Waited 5 minutes to be seated. Restaurant was not busy. Very rude waiter. Asked about the half priced appetizers. He said N O NO NO! Food was not great either. Will not return. Aso the restaurant had no heat on. Very uncomfortabl!

Service
Value
Quality
Thumbnail of user ellenw485
1 review
0 helpful votes
January 23rd, 2024

Order from all u can eat the portion are few and they try to limit u saying u have to eat all your food before they bring out some more I am not a child this is crazy

Thumbnail of user melaniewray420
1 review
1 helpful vote
January 1st, 2024

I've been there twice in the past year and ordered steak both times and they didn't have any A1 sauce both times! What?

Service
Value
Thumbnail of user raintreelp77
2 reviews
2 helpful votes
March 24th, 2024

The Northhills Restaurant, the food was cold as if it came from someone else's leftovers. Disgusting

Thumbnail of user johna5774
1 review
0 helpful votes
April 25th, 2024

They blocked me for no reason like why are you blocking people for no reason I was just giving a review and I'll be there tomorrow if you want to talk to me I'm ordering some alcohol

Products used:
The Applebee's website

Quality
Thumbnail of user eugened328
1 review
1 helpful vote
January 7th, 2024

Today on springborough Pike restaurant Applebee's my food was not prepared the correct way I sent my wife's food back to be corrected, My food was overcooked, I explain this to my waitress she in turn called a female manager, Who then called another manager named Andrew, While he was trying to rectify the problem with my wife's meal my grandchildren discovered that their food was not done, I began to explain this to the waitress she then went and got Andrew again Andrew approached Our table he began grabbing the food spreading it out it was chicken strips yelling at my wife telling her show me where the food is not done I began to tell him please address me not my wife he began Yelling at me I informed him I needed him to calm down quit disrespecting me in front of my family He began yelling even more before it became an argument hask him what are we going to do about this situation, he instructed me pay the bill and leave, I went to go pay my bill with my waitress I asked her for the corporate number she did not have that number he yelled out his name that is how I know his name is Andrew H. Last name begins with an H. Needless to say my family and I won't be going back to that restaurant and I'm not sure if I really want to go To an Applebee's after that experience It surprised me that he would address my family in that manner, We were dressed in church attire
I wasn't a threat although Andrew H. Illustrated that he was. My grandchildren age 6-15 sufferd in fear for their grand parents safty they said as we drove home. I've been an ordained minister for 27 years and I've never had an encounter such as this

Service
Thumbnail of user rmwruble
1 review
0 helpful votes
October 11th, 2023

A job opening came up on Indeed for Car Side making $18.00 - $22.00 an hour. I went to my interview which I was 15 mins early. I got seated by the Hostess. One gal that works their came out of the back, looked at me, went back behind the wall and said, "Car Side!" and started laughing really loud. Here came the hiring manager. Introduced herself. Really nice till she started asking me questions. The one question was, "What are you looking for in wages?". Stopped and looked at her and said, "Indeed said $18.00 - $22.00 an hour!". She told me, "Not to go off Indeed because they blow things up!". She said, My employees make $10.10 an hour plus tips which is minimum wage!". She asked me,
" Did you want to go any further?". I told her, "No, that won't pay the bills!" Interesting point, Applebee's put that out their on Indeed. I have proof! Don't go to Auburn Hills Applebee's for job. What a slap in the face on wages...

Thumbnail of user lindam4907
2 reviews
1 helpful vote
July 28th, 2023

I understand short wait staff, we were seated at the bar. The bartenders affect was at a all time low, and to wait 25 minutes for your food without a comforting word said about its delay. The workers we did see had no pride in their dress code. The tip seems to be the discussion of the day, but if there's no effort made why come out of pocket? This place use to be the spot when it first opened, and emphasis on first opened….,

Service
Value
Thumbnail of user veronicab578
1 review
0 helpful votes
October 29th, 2023

My husband and my self went to the Applebee's on 30 in Fort Worth the Manager Kimberly help us made us feel like family she made sure that we were taken care of. Great job Kimberly keep ip the great work

Service
Value
Shipping
Returns
Thumbnail of user jamieh1081
1 review
0 helpful votes
November 18th, 2023

My husband and I went to a Applebee's and Riverdale in Utah last night, we set up to the bar and ordered our food. Our food was delivered. 15 minutes later, but my husband's steak was a little the potatoes were cold and the broccoli was cold, and had no seasoning. My combo platter nothing was warm. My cheese sticks were hard and my honey buffalo wings were cold and hard. Not what I was expecting not for the price. I'd rather have a big Mac from McDonald's than what we ate. My husband would not let me send it back, he did not eat his potatoes or broccoli and only had a couple of bites of steak. So disappointed.

Thumbnail of user stevenm3206
1 review
0 helpful votes
February 26th, 2024

Applebees in Los Lunas has horrific service Rude staff and not enough service. Went there few times never again. And I called Corporate to complain they didn't get back to me in 2 weeks had to call again. All they say is we're looking further into this. Check out there reviews before you go there.

Service
Value
Quality
Thumbnail of user brendah2345
1 review
0 helpful votes
November 18th, 2023

I would like to say this Apple Bees location is very sad I order two simple orders and they still couldn't get it right they left out the shrimp on one order and fries on the other order I ask for a 8 oz steak they give me a 6 oz I will never go back there this location is in Warner Robins on Russell SO SAD

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About the business

Welcome to Applebee's? Neighborhood Grill + Bar where you can enjoy a lively casual dining experience combining simple, craveable American fare, classic drinks and local drafts.

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