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Arlo has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Arlo ranks 113th among Security Cameras sites.
Arlo.com provides poor customer service and support. They are unresponsive and will not answer any product questions if you need help. You must sign up for their subscription service to get any help.
Arlo.com provides poor customer service and support. They are unresponsive and will not answer any product questions if you need help. You must sign up for their subscription service to get any help.
Called customer support due to a solid yellow light on one of our arlo essential cameras. CS informed us there was a new software security update and that we would HAVE TO pay around $129-$300 asap for a the system to apply to our camera for either 2 year/5 year/life-time in order for our cameras to continue working or else they would all eventually stop working? We were not made aware of this when purchasing the cameras (some extra information- our cameras are around 6 months old and we only own essentials & pro 2 so we pay ~$10/month for data transfer/storage). CS guy logged into our account and disconnected our base station and now all 6 of our cameras do not work at all (we noticed this after he hung up- cameras were working fine right before calling CS). CS kept repeating whether or not we would pay the fee and said "just say yes/no" and we said no because we were confused and needed time to think. CS then promptly hung up without resolving our issue. We tried calling back CS and they will not pickup. Will NEVER buy from Arlo again.
Tip for consumers:
Do not waste your time or $.
Products used:
Arlo essential, arlo pro 2
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