Au.livelyofficial

I wear size 39 shoes so I ordered some. They arrived after 3 weeks, apparently due to high demand. They're marked 39 but they'd be 36. My email request for a return and refund might as well have said 'too bad how sad' - despite the advertised promise of a 14 day free return guarantee.
I disagreed with 'too bad how sad' and they sent a new message saying they would 'return' the shoes but with no mention of exchange or refund. I was instructed to send the shoes (tracked) to France at my expense, even though they were sent to me from Canberra (in my own country - Australia). Instructions cut and pasted below. The shoes are very cheaply made, and not orthotic - by any stretch of the imagination. Basic and plastic, they don't look like the online advertised product. Paid $66 (half price) worth $20.

​In accordance with your request, please return the package to the following address at your expense:
Jean LIVELY
21 Museum Street
******* Steenwerck
France

Please send us the postal tracking link so that we can follow the steps of the routing.

As a reminder, the return costs are always the responsibility of the customer and non-refundable, the product must be returned intact and in its original packaging.

Kind regards