Auto Protection Club

We tried calling to cancel our plan and my Lord, you would think I was asking this man for his first child. He would not cancel our plan, kept trying to convince us to keep the plan, we asked for a manager and he would not pass us to his manager. He kept on and on about how good his plan was and we should keep it. We asked him over and over to cancel and over and over he kept trying to make us keep the plan. Hopefully he canceled our plan but I am still reporting this company to the Better Business Breuer, unless you want to be bullied into keeping a plan you do not want, then I highly DO NOT RECOMEND this company. I WISH I COULD SUBMIT THIS WITHOUT HAVING TO GIVE THEM A SINGLE STAR

Tony called me he said he was from Motor Vehicle Warranty. He transferred me to Josh Walker that said he was from Auto Protection Club. The phone number that came through on caller ID was *******230, Josh gave me their phone number as *******712. When I called this number I spoke with Jamie Hammers in St Louis. I asked for the company's written copy of there do not call policy, and she said they do not have one. They do not respect the do-not-call list.

Received a phone call from them, they wouldn't identify the name of the company or the website of the company. There is a pretense that they work for the company that makes your car. One rep hung up on me when I asked, another claimed they don't have a website. I only found out that they were Auto Protection Club by playing along with their script and pretending to be interested in making a purchase.

BEWARE. DO NOT USE THIS COMPANY. I have literally gave this company a total of $750.05 and lost every penny without using ANY of their services. It makes my stomach hurt to think about this and how badly I was treated when trying to get my money back. They were really nice and assisting when getting my money and business (however really AGGRESSIVE when I tried to cancel services with them on multiple occasions). It was like I was being stonewalled every time and, they wouldn't take NO for an answer until they persuaded me back in by saying "I have nothing to loose". Apparently, I lost A LOT and, I don't want someone else to go through the same thing I did. When calling to get my refund back I was given the run around and told, "I am not getting even a cent back" because my last monthly payment did not go through and that caused my account to close without me properly closing my account! My credit card was stolen at the time, and I was issued another. In between that time frame of ONLY a few days late Auto Protect closed my account and took my entire money, JUST LIKE THAT! Please be aware of these sales people that work for this company. They lie just to gain your business and when you want to cancel it is like jumping through fire with this company to do so. They are crooks and treat their customers unfairly when it is not working out in the best of their interest. I am still waiting to hear back from Chris, the manager and, NOTHING as of yet. CHRIS I WOULD LIKE A PHONE CALL BACK SOON! Also, apparently this company has a C rating with the BBB which makes A LOT of sense to me now. I will be filing my complaint with the BBB as well.

Also, Auto Protection Club, STOP having your own employees (such as Antoine Moorehead) give you 5 star ratings on Google because you want to look like you company is actually doing well and treating their customers well. This is not good practice!

POTENTIAL CUSTOMERS PLEASE READ--- I got this straight from the BBB website. https://www.bbb.org/us/mo/saint-charles/profile/auto-service-contract-companies/auto-protection-club-**************/complaints#*******

Better Business Bureau is advising consumers to use caution when considering doing business with GreenlightAuto Protection DBA Auto Protection Club. BBB has received a pattern of consumer complaints alleging, misleadingadvertising, failure to remove consumer's information from theirdatabase, difficulty cancelling contracts, failure to issue refunds andoverall poor customer service.

On August 23,2016, BBB mailed to the business a letter with concerns about the pattern of complaints. The company did not respond to that letter.

On September 10,2018, BBB mailed a follow up letter with its concerns about continuing patterns of complaints. On September 13,2018, the company responded stating, "We will be updating our website to remove the following statements: satisfaction guarantee, money back guarantee. WE will always ask a customer why they want to end their coverage and if there is something that we would change their mind on cancelling their coverage, will be doing continual training to make sure that a customer is given the proper procedures and the option to end their coverage. We will be updating the way that we go about issuing refunds and are working to expedite the refund process for our customers that elect to end their coverage. We are doing daily monitoring and continual training with all our employees to make sure that all our customers receive the best customer service possible."