Axis Bank

Brainless powerless frontend people interested only in selling you investment products; apathetic, arrogant, insolent, care two hoots, unsupervised, half knowledge disinterested back end. Together these make a potent recipe for disaster while customers like me want to commit suicide. Nothing works here.software is perhaps made by Directors stooges or relatives, never tested, full of bugs, AND no one takes feedback leave alone act on it. List of their follies is a mile long and that is just from my point of view. Have things come to such a pass in India or is it just Axis Bank shining in a hell hole! Management(i would actually like to call $#*!ed supercilious, braindead set of people) has no visibility to common customer, there is no escalation mechanism, there is actually no intention to solve anything.it is extremely frustrating. Names, addresses, telephone numbers etc. are often wrong and take endless months of follow up to get fixed(that too if one is lucky). Maybe other Banks are equally useless but I am now determined to find out.have to move away from Axis Bank now. Enough is enough.

I opened an account at Axis Bank Thondamuthur Branch, Coimbatore ******* in Dec 2022. The Branch Manager himself accompanied by another staff came to my flat, and did a very quick and efficient job of opening the account. However, a few months later, the account status had to be changed from resident to Non-Resident (NRI), and that's when the problems began. The so-called "Conversion Team", based in Bengaluru,made me fill out a huge number of forms and then proceeded to goof up the matter. End result, old debit card not working although it is still listed on my Internet Banking records and new debit card can't be issued because the bank's systems are blocking it. Hence, I can't use any payment channels like UPI channels like GPay or pay by debit card. Branch Manager doesn't want to get involved because I guess his KPIs are linked to new business. Ops Head is trying but not able to make any progress. With the added load of the Citibank retail business which Axis has acquired, the already antiquated system is bound to crash. It's best to avoid this bank.

They're a bunch of clueless individuals with absolutely no sense of responsibility. One of their branch employees (Sakra Branch) came to my place on September 1st, took all documents required for opening the Account, and promised that I'd have my current account within10 days.

On September 4th, they deducted 50k from my account without even giving me any account details. Then, next week, their employee told me to wait for another 4-5 days.

And it gets even worse! After that week, the same employee came up with a ridiculous excuse, saying my KYC had been filled out incorrectly, and guess what? It was their own employee who did it wrong. They asked me to go through the whole process again.

Now, I have a demand draft for the exact amount I gave them, but it's in the name of a company that doesn't even have an account. Thanks to them, I can't access my own money.

Highly not recommended!

The worst banking, half of the options in the online website account dont work, I was trying to update the phone number, it showed the option to update, when i clicked the edit, it simply showing a white screen. Not just the phone number when i click to edit the aadhar num, passport num, email everything is showing a white screen.
Secondly, when i call the axis bank customer service its showing a guys pic in the number.

I gave this two recomendation to the customer service, but this irresponsible idiots, said they will fix but no update and never fixed.

That was my worst experience from Axis Bank. I borrowed a loan from Axis Bank which was I want to close but still I am waiting.Last two months ago I have done transction to close my Personal Loan after that I had checked from my mobile app there was INR 2700 amount showing which was not done by mobile app after I had called and what's app a person who collected the money when EMI got bounced. I told him there is some amount showing which you have to pay thrue net banking. I did pay the amount to him and he had done net banking and share the screenshot of payment then I asked him again now there is no dues pending from my PL he told me no. After that again ask the same question please check if there any dues I will pay now this conversation on dated 06 Jan. 22 otherwise on dated Jan. 10 they will run my EMI and I told him if they run my EMI I will never pay the amount and Axis Bank have bare the charges If EMI run and get bounced. You please have to check. On dated 10 Jan. Axis Bank has run my EMI without informing me and I received the message from bank your EMI got bounced. After that I received many calls from Axis Bank collection agent and they told me there is INR 2193 pending from your PL (1600+EMI bouncing charges) please pay immediately and I was again and again repeating one question please raise my complain but they all knew my story but can't raise the complain and told me call customer care for your complain. If I make the complain to collection agent which I received the call from Mumbai Office why they not raised my complain even they all knew about my problem and where mistake had been done. I have all proof, screen shot of payment, recording which I have done it last two month.They didn't raise my complain. Even though I got defolter from other bank and charged me a lot which I didn't use it. My EMI has run without informing me and also they charged me extra and also 600 to 700 extra I have to pay to bank where EMI hasn't been debited.Now again I have paid INR 2193 to Axis Bank for close my PL last and final amount which is showing in my mobile app and collection agent said amount but now INR 24 are still pending. Sir please tell me where I have done mistake so that you are charging a lot. That was my worst worst worst experience.

Only If I could give zero star for Axis bank.
We went to Axis bank, wanowrie branch 27th of October 2023 to open an bank account for my mom and Ms. Pratiksha informed me that the account will be activated within 24 hours, 16K cash was given while opening up the account as I have no digital phone apps to transfer the amount which was otherwise required (as I am an NRI and was visiting India for a short period).
We provided Mom's adhar card and phone no and as we didn't have her PAN card with us at that time and I suggested we could text her PAN card no once we reach home but Pratiksha told us that she wouldn't need that still be able to process without her PAN card. Next day the account was still not activated and it might need a few more hours, we were told by some other bank employee as Pratiksha was not available in the office nor did she pick up our call.
As we were travelling out of town on the same day we could not verify the same. We did not receive any communication from the bank or Pratiksha after that regarding processing until we visited the bank again on 16th Nov and again promised that they will work on it and resolve the issue ASAP but in vain with no follow up/ calls ( it was informed issue was because of missing PAN card detail and after that we provided the PAN#)
Again on 17th my husband had to visit the bank and spoke to Rahul and his manager as Pratiksha was unavailable and was insured that they will activate the account by evening or if that was not possible he requested to close the account and return the cash provided while opening up account. We visited the bank in the afternoon and the account was still not activated.
On the 18th My mom along with my husband requested that the account be closed and they were informed that they won't be able to do it that day and we will have to come back to the branch on Monday morning.
Never in these visit Axis employee informed what they want from us to get THEIR WORK done but waited until next time we visited the bank only to send us bank to come again.

Monday morning at 10am my mom reached the branch and she had to wait until 2pm to have her account closed and get her deposit bank. While she waited there I called her to speak to the agent who is assisting her. While speaking to Rahul he said "he is still working the case even though he is meeting her the first time "? I HAD NO IDEA THAT AXIS EMPLOYEE ARE DOING A FAVOR ON CUSTOMERS PROVIDING THEIR SERVICE.
Very unprofessional, he was very rude and loud while speaking to my mom. While this incident happened I asked Pratiksha to send my Bank manager no which she said she would but didn't.
I had to woke my husband up (it was 3 am in USA) to get the branch manager contact #.
Only after I spoke with Bank manager she was offered a glass of water and At the end my mom got her deposit back after waiting in the bank for 4 hours in the bank, multiple bank visit, and paid Rs 470 out of Rs ******* deposit for all the trouble caused by Axis bank employee and Pratiksha didn't even bothered to inform why was the amount deducted. SO MUCH TO OPEN UP A BANK ACCOUNT.
Very unprofessional and unethical practice by Axis bank employee towards their customer and specially a Senior Citizen. I am never getting my or friends and family business to Axis and will be escalating this case to higher management.

Disappointed Customer

Big branch with Cooperative employees. All IPO, FOREX and trade services available here. Near by Gate no. 6 of Barakhamba metro station.

MY NAME IS ASHOK
I HAVE A APPLIED FOR HOME LOAN IN SURAT LOCATION BUT NOT ANY ANSWER BUT MY FEES DEDUCT IN 2 TIME AND AFTER THAT I AM CANCEL MY APPLICATION AND NOT AFTER MY PROCESSING FEES, SO I AM COMPLAIN IN NODEL OFFICE BUT NODEL OFFICE NOT WORKING MY COMPLAIN AND AFTER 3 MONTH REPLY FOR YOUR DOCUMENT NOT COMPLATE
MY DOCUMENT NOT COMPLATED ITS OK I AM AGRY WITH U
SO WHAY MY APPLICATION PROCESS TO BANK AND PROCCESSING FEES DEBIT IN MY ACCOUNT WITHOUT MY ONFIRMATION
AND AFTER APPLYING FOR LOAN WITHIN ONE WEEK RECEIVED MAIL FOR REJECT YOUR APPLICATION SO WHY PROCESS APPLICATION FOR AFTER REJECTION AND WHY PROCESS TO DEBIT MY ACCOUNT FOR PROCESSING FESS

NOT ANY ANSSWER FOR HOME LOAN DEPARTMENT AND NOT CLEARLY ANSWER FOR NODEL OFFICE

ITS SUCH A WHITE COLLER SCAM IN AXIS BANK COSTUMER

SO I REQUEST TO ALL OF YOU DONT BUY ANY AXIS BANK PRODUCT

In mandsaur branch avinash Arora was very bad person. He was talk like axis Bank md.
He was not coperate.
He was not going working by customer point of view
He was not doing proper ans
He was doing job in very high attitude
He was causing huge losses to Axis Bank's business.
I am pradhuman murdiya my firm name vardhman Enterprises Mandsaur Madhya Pradesh.
In axis Bank opening cc account 1year ago. My bank transaction 3cr aprox
My side limit was take over by Bank of baroda because ur bank staff was bad attitude so I will request u to in mandsaur Avinash ji Verma should be removed from the bank.
I have requested to provid tha lod of modgaje property, Avinash Verma saying in very attitude wait for 40days, he was not interested to give to lod, he was not given answer properly, finally Avinash ji self make lod & given to me after 2month. I am asking to u sir
Avinash ji ko hi LOD CERTIFICATE bana ka Dena tha to 1 first day ho dedete after 2month q chakar katwa ka diya
Axis Bank ka sbse bakar behaviour sirf avinash Verma ji ka hi hai
I have closed my account because Avinash ji was very baad employee. He was not given answer properly

Thanks
Vardhman Enterprises
Mandsaur m.p
*******508

I am banking with axis since 2017.
Customer service in the Axis Bank is very prompt. They show very much respect towards customers. They take very less time for account opening and all other services.

When ever I need to pay out station axix bank customer account holder the local branches of bareilly Opreation staff being posted in a branch more than tree month denied to take such payment saying this,work shut ki outstaion ka kaam kare