Azpetfoods

I am a cat lover/rescuer from way back. There isn't much I won't do for them. I adopted a brother and sister several years ago and things were fine for awhile but then they both started licking obsessively until they had licked all the hair off their legs and bellies. Of course I took them to the vet where they received steroid shots to relieve the itching. They were allergic to something. It could be any number of things the Vet said and we would have to try eliminating things to figure out what it was. I wasn't keeping my cats on shots forever so I started doing some research on my own. I read that the main allergy for cats was chicken! I went to the grocery store and there were no cat foods that were chicken free. Petco was my next stop. I finally found one brand Whole Earth Farms Turkey and Duck Grain Free Dry Catfood. I bought it and hoped that all 6 of them would like it because they all free feed from one large bowl. I was very relieved they liked it, now if it relieves the allergy problem? It did. I got lucky on the first try. The next problem was that Petco only got a small shipment in at a time so often times I couldn't get it. I checked with Chewy and set it up for automatic delivery to my home. Everything was great for years. I recently received a message from Chewy that they were no longer able to get it. I went on line and found one place that still had it. AZ Pet Foods. I ordered two 10lb. Bags. It was going to cost about $10 more than Chewy charged but I needed it. I placed my Order on the weekend and I received an email stating my order had been received. I sent them an email asking for expedited delivery and explained why and that I was out of Catfood. By Thursday I hadn't received a reply or the food. I tried to find a phone number to call but there wasn't one - email only. I sent 3 emails with no response. In the meantime I went back to Amazon and searched for food. I found 3 brands and ordered one of those. I went back to AZ and was frustrated and told them if they couldn't at least respond to my emails they didn't need to send the food either. On Friday I received a message from them that the order was cancelled and my money refunded. No other message, no apology, nothing. What kind of customer service is that? Actually it was no customer service at all! I did look up the manufacturer of the food. A company called Merrick. I tried to order it direct from them. Again the only communication options were email or live chat. I chose the chat and was informed that they were no longer making that food and then they discontinued the chat when I asked if they knew of any other food I might try. Who would have thought it would be so hard to find Catfood without chicken?