BBQGuys

Paid them almost $5000 and got a Coyote grill with a sensor that did not work. They told me to go to make a warranty claim on the manufacturer. This is for a sensor that could be mailed in an envelope. In my world, if you buy something from a seller, and they ship something defective, they should make it right.

I purchased a large wood burning pizza oven and added the assembly service. I am very pleased with the purchased and the man from Handy that assembled the unit was excellent. I highly recommend this site!

Cracked ceramic cooker. Arrived completely destroyed. No return or replacement possible. Read the reviews. Buy from anyone but them.

Ordered several Kamado joe replacement parts on Friday via internet. Order fully delivered to me via fed ex on Tuesday... 4 days later... Excellent! Super fast ship. Order 100% fulfilled and all items correct. Original Kamado parts.
Thank you

Sent us broken items. We emailed as soon as we opened their packaging and they claim it's outside their damage policy. Makes no sense. Beware of these guys

Should have known better. Few years ago I had difficulty with BBQ Guys and their complete lack of customer service. On July 4 I ordered a grill that was on sale and promised to ship within 24 hours. Grill dud ship from So Cal on July 6 and arrived Portland area July 8. Great! I was expecting, as indicated on the tracking portal, a July 11 delivery. Nope. Every day I check the tracking portal and the expected delivery date is bumped another day. Now expected July 15. Doubt I'll get it. The warehouse it is in is literally 5 miles from me. No calls. No explanation. I had made plans based upon the info I was provided. I have reached to BBQ Guys; however, the return email promises a response in 3-5 days. I have disputedthe charge with my CC and will buy at my local Costco where the item is in stocks and $100 cheaper. Buyer beware.

Big fat zero to all services. Damaging instead of cleaning. Just stay away from this company uncertified bbq cleaners … Gas!

Shannon arrived on time was well prepared for the job and it was very pleasant throughout the entire project. She even hauled away all the trash and packaging materials that came with the grill

Thye don't tell you everythign you need, shows you lower prices for similar items on other sites but after you order you realize you're missing important addons, shady

I recently set up an outdoor dream kitchen with the help from components purchased through BBQGuys.com. They were not the cheapest, but they provide high quality products and services. Shipping was quick and very well packaged. Directions and extra parts for a variety of installation options were provided.
When I did have a problem with a gas hose connection being too short, they took care of the return with no problems despite the fact that I purchased the hose months earlier. See, there was a delay installing the outdoor kitchen due to a very slow contractor and plumbing subcontractor.

After receiving a faulty smoker, then speaking to several CS staff and mfg of Smokin Tex, PROBLEM has been resolved! And to their credit, the last Smokin Tex smoker purchased, I used for for ten years and passed it down to family. Will probably purchase another at a later date.

This site if helpful but the pages load slowly. Anyway, I recommend this site for any griller who wants to have a fun barbecue.