Berlitz

I signed up for the Berlitz Connect French, and was really excited about it. They had no problem with taking my money right away. But then it took a full week (with my constantly checking in) to obtain my login and access to the program.

Once I obtained my information, I tried accessing the website and it barely works. Every page was taking a full 1-3 minutes to load. There are security risks (they still use flash and they emailed me a username and password). And for the 1-on-1 sessions, you can only do them by phone or skype. No option for zoom or hangout, etc.

I immediately requested a refund and to cancel. Which resulted in my receiving several emails where they tried to talk me out of it. And now they're refusing to proceed with the refund until I speak with someone over the phone "to have it explained to me".

This whole experience has been a nightmare and I feel like I've just been scammed out of my money.