Bikes Online

Just wanted to share my ongoing experience with bikesonline.com in case anyone was interested in their bikes.

I purchased a Polygon Siskiu N7 due to the value and decent components, but I regret that decision so much right now.

1: Bike took 3 months to arrive with no updates throughout the process

2: Bike came in the INCORRECT size. I pulled the frame out and instantly noticed it was labeled "Size L" instead of "Size M".

I emailed Support and they told me they had "manufacturing issues" where the incorrect stickers were placed on the wrong size frames and tried to assure me I had the correct frame size. Yeah- no thanks!

I proceeded with the return process.

3: Bike was only taken out for inspection and was repackaged exactly the same way it came after discovering the bike was labeled with the incorrect size.

4: BikesOnline receives the bike and charges me $65 for damages due to "improper" packaging. The bike was packaged exactly how it came.

5: BikesOnline refuses to honor their "Free 14-day Returns" policy.

Avoid BikesOnline at all costs. The whole process was, and continues to be, a nightmare!