BlackHawk Network

THIS IS THE WORST COMPANY EVER. Do not trust them with your money. I'm from Mexico and I purchased 10 gift cards to give to my employees on October 2022, I still haven't been able to use them. The salesman, Aaron Cortés that sold me these products is rude, won't even pick up the phone, sends me unclear messages and since their website doesn't have any contact number information, I can't even reach out to his boss to report this person. I'm planning on suing them soon.

I had a problem redeeming a gift card, so I contacted the company. They kept me going back and forth for over a month. Each time requesting more and more information. They finally agreed to refund my money, but then reneged at the last minute. BAD BUSINESS!

Received a $50 VISA gift card from Blackhawk Holding on 5/5/23. I attempted to use the card to make a $50 purchase on 7/24/23 which was declined for lack of available funds. I called to check balance and transactions.

I have not made these transactions, I asked for information on who these transactions were paid to, Blackhawk refused to assist with unauthorized transactions because there were reported 60 days after

***UPDATE***
I FINALLY received the cheque for the funds owed. Unlike other retailers who would have also included a credit or something for all the trouble, NOTHING! So I'm not changing my 1* review. I will NEVER deal with this company again. So my advice, before purchasing a gift card for someone, fo your due diligence and find out where the gift card originates from and if it's Black Hawk DO NOT PURCHASE!
Because of an error made by Blackhawk Network, on my Happy Dining card, I'm out $54.78! I went to a Boston Pizza, which is one of the restaurants the card covers, and the card didn't work! After 20 minutes of fighting to use the card, I had to call a friend to come and pay the bill. I asked for a credit to be placed on the card, nope, they did send me a cheque for the amount on the card, but refuse to reimburse me my out of pocket funds. After reporting them to BBB, they ended up lying about my case! Now they aren't responding to either myself or BBB. I will be reporting them to the Federal Trade Commission and the Department of Consumer Affairs. Their lack of customer service and lying just proves they are a terrible company.

Scammers who won't ever pay what you are legally entitled to. Special place in hell for these kind of people. Happy burning you disgusting thieves.

Blackhawk Gift Card provider is EmblemHealth gift card provider. One lies and the other one swears. Both of these companies stand together and avoid at any cost to avoid sending your gift card rewards as promised. Totally misleading and lies by both parties. Very upsetting and horrible to deal with. Avoid at all costs to do business with ether company unless you wish to argue for months and hours and hours with a nowhere conclusion! Thank you! Steve

Bad just bad don't get this card if you have complaints can't get ahold of anyone. Scammers. Won't help say they will send you a form 15 days to send it then you don't get it. They don't speck English

Received gift card, activated and at same time I was using for small purchase; 2 large GameStop purchases were made somewhere else. Contacted customer service immediately and was told would be reviewed within 30 days after which I followed up and was told I had to fill out paperwork, followed up again and was told they were missing one page of my paper work, followed up again and was told I was past their 90 day time frame to receive credit. Asked for a supervisor who told me to follow up with GameStop to get my money. I'm owed over $140 and have no doubt that this was an inside job

Complaint has been filed with Attorney General and BBB

Too bad I can't give zero stars. This company is a scam! I got a gift card from Jocker Visa and right after my first purchase got hacked. I was not able to use it or even check my credit. After I contacted Blackhawk Network they told me that I needed to send them proof of purchase, but this was a gift! So I contacted the person who gifted me the card to send me his purchase (this process was super bureaucratic). Then they told me to wait a month to get the money remaining. After that, I contacted them again and they told me they were going to send me a card with the money remaining. Then after another month I contacted them for the third time and they told me they send the card but they forgot to put my apartment number, which is a lie because the concierge would have got it and given it to me. Then they told me they were going to send me the card AGAIN. Long story short... it has been more than 3 months since my incident, and every time I called the same guy was answering my calls (with the worst customer service skills). So please, avoid Jocker Visa and any company related to Blackhawk Network.

I put in a complaint all I got is the run around. They sent a tracking for my case can not open it. I found out got scammed
They will not help the incent person they stick up for crooks.Not Recommend to use the company for anyting. Do not buy visa prefect gift cards

blackhawknetwork.com A.K.A cashstar.com is a HORRIBLE Company. I wanted a to send a gift card for Hannaford's Supermarket to someone. THEY redirected me to "CASHSTAR", which is run by blackhawknetwork.com. They send out gift cards with NO TRACKING number. It takes about 5 days for First Class mail to go coast to coast but it's been over 10 DAYS and still NOTHING. It's not so much of a "SURPRISE" Gift card when you have to keep asking the person if they even got the gift card yet. I get a funny feeling someone ELSE is using that gift card with no way to track it. AVOID THESE PEOPLE!

User for years with Achievers Card. Received from work Alliance Data. No issues until now. This run around & getting poor resolution is unfair & unacceptable. Had $135 bal for over a year. Used card for purch in Dec it declined. Purchase was $40. They said no issues on their side but couldve been issue on merchants side. Seemed possible didnt try again & kept saving. Work gave points in April. My bal was $35. Called to find out how to fix it. Told go to website. I couldnt. Found out theres no profile for me anymore. Was told last 2 transactions. I had a fraud charge $99. Told try review text alerts of purchase. Explained I never received any alert if I had this wouldve been handled right then. Asked how & when did my profile get erased. They couldnt tell me. They finally understood with no profile there's nothing going to be sent. I wouldnt know of a problem. They said wait for email 24-48 hrs they would have a resolution. Was told get a new card since mine was compromised. Called company several times in two weeks still no email. They would escalate again. Just received new card had to register new profile which now works. Checked new cards bal hoping to see orig $135 & nope its only $20. Old bal was $35. They charged a $15 replace fee. Just got email saying sorry but charge was over 60 days old theres nothing they will do to reverse fraud charge. Called to escalate got same thing. Was told with new card I can start over. Tried getting my company to help asked if they could help with reimbursing $99 charge since work is a finance bank & they offer card to employees. They said sorry we just use this company go back to them. Blackhawk wont help. They didnt help in Dec when all this could have been avoided. Just found out fraud charge was reason orig purchase didnt go through. This company dont care about their users and making things right. They just want to charge you fees & take your money. I will also be filing a complaint with the BBB.

This review is for Blackhawk Network as the parent company for Giftcards.com. I discovered 4/22/2017 that all $500 had been removed from my visa giftcard due to dormancy. I was initially told the funds were turned over to my state of residence (escheated) but my state had no record of this occurring. Fortunately, I was both purchaser and receiver and still live at the same shipping and billing address, because if you are trying to make a recovery they try to muddy the waters by telling you that the purchaser must contact them, information must be verified, etc. It took 2 months of persistence and filing 2 BBB complaints before this was finally resolved on 6/18/2017. DO NOT BUY FROM THIS COMPANY. During this process, I can't tell you how many times I was lied to, given incorrect information, and subjected to stall tactics.

I purchased 2 $100 gift cards that could not be activated. Filed complaint, Blackhawk reviewed all my card purchases w PayPal and now my daughter account was froze because Blackhawk said she stole my cards! Help