• BMB Matrix

BMB Matrix

Overview

BMB Matrix has a rating of 4 stars from 410 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BMB Matrix most frequently mention amazon store, project manager, and standard package. BMB Matrix ranks 3rd among Advertising sites.

  • Service
    16
  • Value
    16
  • Shipping
    8
  • Returns
    7
  • Quality
    20

Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 83.1%
Positive
201
Neutral
36
Negative
5
4
See all photos

What reviewers want you to know

Positive highlights

  • I was assign a project manager for my Amazon Business who's been helpful every step of the way.
  • We enjoyed the prompt customer service by Tom and their staff.

Critical highlights

No critical highlights yet

How would you rate BMB Matrix?
Top Positive Review

“Just wanted to share my fantastic experience buying...”

Eric P.
2/2/24

Just wanted to share my fantastic experience buying an eBay business from BMBMatrix! The entire process was smooth, and my Project Manager Xavier is super responsive and transparent. They provide top selling products, and sales are coming in every other day. If you're considering buying an eBay business, I highly recommend BMBMatrix for their professionalism and reliability. Five stars all the way!

Top Critical Review

“Scam - Don't do this unless you like losing money”

Kyle J.
4/18/24

I had a similar experience as the review posted on 4/7/24 by Michael S. I signed up for this service choosing the package that cost 15k. I should have done more research on these guys as it was definitely too good to be true. It is also very important to know that the items they do actually ship are USED electronics - they conveniently never told me that, only buyers informed me of the poor condition the items were in. Once we started they quickly loaded tons of listings onto my amazon seller account(they never created my ebay store even though i was promised that for over a month). On Amazon I received 27 orders pretty fast and thought everything was great - until I started getting daily emails and phone calls from customers asking where their orders were(they didn't update to show their company contact information so I had angry customers who had my home address and phone number which wasn't great). Out of the 27 orders they only actually delivered 7 of them. When I confronted them asking what the heck was going on, they just dismissed my concerns and said it was an inventory management mistake on their end. Meanwhile amazon closed my seller account( for good reason as this is a scam). Before I threw in the towel with these scammers I tried working through this for over a month with them promising me everything would get fixed but they actually never tried to fix anything. When I told them I just wanted a refund, they told me they would refund the money over 10 months with my "payments" being split even. I received the first two payments which totaled about 3k so I am currently sitting on a loss of about 12k and now no one at this horrible company will return any emails, texts of phone calls. Do yourself a favor and steer clear of these scammers if you care about your money. Feel free to message with any questions, I want to help anyone I can to avoid losing money with these jokers.

Reviews (410)

Rating

Timeframe

Other

Reviews that mention popular keywords

amazon business (55) customer service (16) lite package (31) amazon account (14)
Thumbnail of user ericp1799
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

Just wanted to share my fantastic experience buying an eBay business from BMBMatrix! The entire process was smooth, and my Project Manager Xavier is super responsive and transparent. They provide top selling products, and sales are coming in every other day. If you're considering buying an eBay business, I highly recommend BMBMatrix for their professionalism and reliability. Five stars all the way!

Thumbnail of user yannid
2 reviews
1 helpful vote
January 5th, 2024
Verified purchase

I signed up with Bmb Matrix over 6 months ago and everyone was very helpful and followed through on what they said they were going to do. I would certainly recommend Bmb. They have extensive knowledge about selling online. I would like for them to communicate more! That's my only gripe.

Thumbnail of user robf413
1 review
1 helpful vote
January 2nd, 2024
Verified purchase

As someone who has sold online for 7 years I must say I'm very impressed with this company's process. I purchased their Amazon Lite package in August and within the first few days sales started to roll in. I averaged about 3-4 sales per day which was decent. Within a month of selling Amazon put my account under review. During this time Xavier was kind enough to upgrade me to an free eBay store that has taken off in the past few weeks. Knowing the obstacles you face selling online I'm grateful for the wonderful staff over at Bmb Matrix.

Thumbnail of user wendallw2
1 review
0 helpful votes
April 21st, 2024
Verified purchase

From day one I knew I was In good hands. I had a very impressive zoom demo with James and I decided to move forward. The team over at bmb matrix is very knowledgeable when It comes to ecommerce. Both my Amazon and eBay stores has done very good in revenue. I'm very excited about the new Beta program that they have a launched I highly recommend it!

Thumbnail of user sawyerc17
1 review
0 helpful votes
May 27th, 2023
Verified purchase

Thank you Bmb Matrix! After being a client for 6 months my ecommerce business is still going strong. My ebay and Amazon stores are both generating revenue.

Thumbnail of user jordanr545
1 review
0 helpful votes
February 20th, 2024
Verified purchase

There are areas were things can be improved but I must say they have a pretty good business model. During this experience I now see how tough Amazon can be on their sellers and how careful you have to be selling on their platform. I was recently upgraded to a eBay store. Sales started slow but picked up after a week and having my listings promoted. Overall I'm satisfied with the investment I made.

Thumbnail of user kylej440
1 review
1 helpful vote
April 18th, 2024
Verified purchase

I had a similar experience as the review posted on 4/7/24 by Michael S. I signed up for this service choosing the package that cost 15k. I should have done more research on these guys as it was definitely too good to be true. It is also very important to know that the items they do actually ship are USED electronics - they conveniently never told me that, only buyers informed me of the poor condition the items were in. Once we started they quickly loaded tons of listings onto my amazon seller account(they never created my ebay store even though i was promised that for over a month). On Amazon I received 27 orders pretty fast and thought everything was great - until I started getting daily emails and phone calls from customers asking where their orders were(they didn't update to show their company contact information so I had angry customers who had my home address and phone number which wasn't great). Out of the 27 orders they only actually delivered 7 of them. When I confronted them asking what the heck was going on, they just dismissed my concerns and said it was an inventory management mistake on their end. Meanwhile amazon closed my seller account( for good reason as this is a scam). Before I threw in the towel with these scammers I tried working through this for over a month with them promising me everything would get fixed but they actually never tried to fix anything. When I told them I just wanted a refund, they told me they would refund the money over 10 months with my "payments" being split even. I received the first two payments which totaled about 3k so I am currently sitting on a loss of about 12k and now no one at this horrible company will return any emails, texts of phone calls. Do yourself a favor and steer clear of these scammers if you care about your money. Feel free to message with any questions, I want to help anyone I can to avoid losing money with these jokers.

Tip for consumers:
STAY AWAY, unless of course you enjoy losing your money.

Products used:
Nothing, the scammers stole my money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jerryn325
1 review
0 helpful votes
April 16th, 2023
Verified purchase

Signed up two weeks ago and I couldn't be more pleased with the service I received. The process was simple, straightforward, and hassle-free. My project manager is also a big help. I highly recommend them.

Thumbnail of user sonial238
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Their Amazon lite package brought me in a pretty decent Roi. I'm upgrading soon to their Amazon Standard which gives me access to more products across different platforms. I'm leaning on putting more capital selling on eBay rather than Amazon due to their super strict rules and complications. Overall Bmb provides a pretty good business model.

Thumbnail of user elbertw17
1 review
1 helpful vote
May 30th, 2023
Verified purchase

I have been a client for less than two months and things are going good. My Amazon store is making money everyday.

Thumbnail of user rong817
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

While I'm highly satisfied with the direction my Amazon & eBay stores are going in. I reserve the fifth star as there's always room for improvement. However, considering the comprehensive and turnkey nature of BMBMatrix's offerings, I wouldn't hesitate to recommend their services to anyone looking to establish a successful presence on the two marketplaces. My eBay store went live three days ago and I've already had 7 sales. Kudos to the BMBMatrix team for a job well done!

Thumbnail of user warreng182
2 reviews
0 helpful votes
January 8th, 2024
Verified purchase

Good company if your looking to scale your Amazon or ebay business. In the beginning I received a little to many returns but over a month ago the products that I'm selling on my stores has gotten better. Sales has also picked up substantially on eBay a little more than Amazon. Which was surprising.

Thumbnail of user krism429
1 review
0 helpful votes
April 21st, 2024
Verified purchase

After a rough four months I love their new Beta program. Sales have been steady. No interruptions of payouts or refunds. I'm very excited about the direction things have been moving in with Bmb Matrix and thanks to Xavier who have assisted me with different obstacles I was facing.

Thumbnail of user jackieh853
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

Even though my experience with Bmb Matrix hasn't been perfect I will give them five stars based on there hard work and the hurdles they have helped me overcome
With selling on Amazon. In the past two weeks sales have picked up which I'm excited about.

Thumbnail of user megw89
1 review
0 helpful votes
June 4th, 2023
Verified purchase

I recently purchased an Amazon package from Bmb matrix that exceeded my expectations in several ways,
First and foremost, the package provided me with a good selection of 100 products loaded onto my Amazon store.
My project manager assigned to my store was incredibly helpful and attentive. They took care of customer service and order management with great efficiency.
With the combined efforts of the carefully selected product inventory, diligent project management, and expert guidance from Bmb matrix, I consistently achieved 5-10 sales per day and generated an impressive revenue ranging from $1,000 to $2,000 a day. This level of success exceeded my initial expectations and solidified my trust in the effectiveness of this company.

Thumbnail of user michaels11011
2 reviews
0 helpful votes
April 7th, 2024

Stole my investment returned zero. After I wrote reviews detailing my experience they tried to bribe me with my own money to take down the reviews. I can verify every transaction and provide documents.

Tip for consumers:
Dirty dishonest liars

Service
Value
Shipping
Returns
Thumbnail of user xavierc113
Xavier C. – BMB Matrix Rep

Micheal Scalis review is lacking full context of his experience with BMB. When a client leaves a false review, we contact the client to amend the review so that it depicts the actual events that transpired. In Micheals case, his review is not only lacking context, but is a total misrepresentation of our attempt to resolve any outstanding issues with a previous client.

*Sales*
Micheal first signed up for our Lite Package last February when the cost of the package was $4,995. Over the 4 months, Micheal generated $28,000 in revenue $5,300 of which was profit. Since Micheal was interested in growing his sales, he would reinvest his profits back to BMB in order for us to scale his store.

*Auditing + Accounting*
At some point during this process, Micheal contacted BMB and informed us of his financial hardship and he needed to close his store and requested his funds be returned back to his account. When this request is made, our process is to audit the client's account in order to account for Amazon deposits, fees, client credits. This is done at BMB's expense in order to present the client with a detailed accounting of their store's performance for tax purposes as well as refunding purposes. At the end of the accounting, we concluded that Micheal had approximately $11,000 of prepayments and credits which was owed to him. We presented him with the audit details and he signed the agreement so that we can proceed with the refund process.

*Attempted Resolution*
After the account closure agreement was signed we attempted numerous times to contact Micheal regarding payment. This process went on for several months and in December we finally made contact with Micheal after he left a false negative review. He acknowledged that the review was an embellishment on his part and to his and he did remove it after speaking with his project manager. He informed us that he signed the agreement but he was not in agreement with the terms of the refund.

*Second Refund Request*
During the call, he expressed his intention to continue to work together again and that he did not want a refund, instead he wanted to resume selling with BMB. He expressed his frustration but expressed that his intention was to move forward and reactivate his Amazon and eBay stores. Based on this conversation, we amended his service agreement and scheduled an onboarding call for the following business day. After missing two scheduled onboarding calls, we finally were able to get a hold of Micheal and to our dismay, he asked for a refund again. At his request, we amended the agreement the third time to refund him for his prepayments of working capital. Our only request was that he remove the false review which he agreed to.

*Final Attempt at Resolution *
After two weeks of attempting to contact Micheal to finalize the refund, we were unsuccessful at reaching Micheal. At this point we recognized a pattern of agreeing to terms then disappearing shortly after. Finally, Feb 1st 2024, our director was able to successfully reach Micheal and again he wanted to change the agreement to now include his initial $4,995. Since Micheal already generated a profit of over $6,000 which exceeded his setup cost, this was not an option.

*Legal Recourse*
It is always BMB's intention to resolve all matters with the client internally, and when that becomes impossible, we take legal action in order to resolve any outstanding issues. Unfortunately in this case, we've made every attempt over the last 8 months to contact and resolve the issues with Micheal without any success. It is never our intention to disclose our clients financial matters but in this case we felt it was pertinent to provide the entire context of Micheals experience.

Thumbnail of user darwinj17
1 review
0 helpful votes
November 2nd, 2023
Verified purchase

BMBMatrix offered a decent turnkey eBay business package, which helped me get started in online selling. The selling process was straightforward, and the products in my eBay store sells very well. However, I found their support occasionally lacking, with slower response times. While the experience was amazing and eye opening, there's room for improvement.

Thumbnail of user kenyattac10
1 review
0 helpful votes
May 3rd, 2023
Verified purchase

We just started doing business with bmb matrix and were really happy with the service. We've tried a few other companies that advertise selling on Amazon and they could never deliver! With bmb we got our first few sales in a short amount of time and with a positive ROI!

Thumbnail of user harlemb2
1 review
0 helpful votes
June 21st, 2023
Verified purchase

Bmb Matrix did a very good job with my Amazon store. Once I became a client sales picked up substantially. I look forward to building a long term business relationship and growing my Amazon store

Thumbnail of user toddm1129
1 review
0 helpful votes
February 29th, 2024
Verified purchase

I have nothing but great things to say about Bmb Matrix. The process of getting my Amazon store live took a little longer than expected but once products were loaded into my
Store I did get my first sales in 2-3 days. Two weeks in and I've already generated over $1k in sales. I was also upgraded to an ebay store which isn't live yet but hopefully I can do the same revenue I have done on Amazon.

Thumbnail of user darlac131
1 review
0 helpful votes
March 8th, 2024
Verified purchase

After my zoom demo I was very impressed on how fast they can grow a new eBay or Amazon store. I decided to start with their Amazon Lite Package to see how things go.
The first week of my Amazon store going live I had 11 sales. I would like to upgrade in the near future.

Reason I chose this business:

During my Zoom Demo Tom showed me a few stores that had generated revenue In a short period of time.

Thumbnail of user karsons4
1 review
0 helpful votes
April 27th, 2023
Verified purchase

They always go absolutely over and above to help, and to see that your Amazon or eBay store is generating sales.
Not to many companies out there that's honest and reliable.

Thumbnail of user norahj10
1 review
0 helpful votes
April 18th, 2024
Verified purchase

For the most part I'm satisfied with my Amazon store. There has been a few times that sales have decreased but
The staff over at Bmb matrix did work hard to improve my store's performance. I was recently moved over to their new process two weeks ago
And It has performed very well.

Reason I chose this business:

I decided to move forward with bmb matrix based on a few factors. They were able to show me Amazon and eBay stores that have performed well.

Thumbnail of user lanceo62
1 review
0 helpful votes
July 8th, 2023
Verified purchase

Great company! I was a little worried when my store went two days without any sales but my project manager assured me not to worry. A day later a flood of sales came in
And it's been consistent for the most part.

Thumbnail of user melanieb785
1 review
0 helpful votes
March 23rd, 2023
Verified purchase

So far my experience with bmb matrix has been good. My only fear is Amazon put my store under review and they can make the process difficult.

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From the business

Company Representative

Thumbnail of user jayc928
Jay C.
Typically responds within 12 days

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