• Crest Cadillac

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Overview

Crest Cadillac has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Crest Cadillac ranks 79th among Car Dealership sites.

How would you rate Crest Cadillac?
Top Critical Review

“Escalade Purchase”

Thomas N.
3/15/18

I purchased a Certified Preowned 2015 Cadillac Escalade from Crest Cadillac in late 2016. I began having mechanical problems almost immediately and was initially told repairs couldn't be made because "it had been in an accident". The dealer quickly rescinded (due to the clean CarFax I was given at purchase). I later found out (from another dealer) that the engine had been replaced prior to my purchase. I was never told about the engine replacement. The dealer offered to buy the vehicle back several months after my purchase for $12,000.00 less than I paid for it. I was so offended that I didn't accept the offer. Now I realize that I should have taken the offer. After 70+ days in the shop over a 16 month period, I complained to Cadillac about the issues. Today I was told by the Cadillac adviser that the dealer is banning me from getting service. I'm not sure what I did to deserve this as I've always been kind and respectful to the service department staff. Please be careful before you purchase a used vehicle from this dealership as I would never wish this nightmare on anyone.

Reviews (1)

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Thumbnail of user thomasn58
2 reviews
0 helpful votes
March 15th, 2018

I purchased a Certified Preowned 2015 Cadillac Escalade from Crest Cadillac in late 2016. I began having mechanical problems almost immediately and was initially told repairs couldn't be made because "it had been in an accident". The dealer quickly rescinded (due to the clean CarFax I was given at purchase). I later found out (from another dealer) that the engine had been replaced prior to my purchase. I was never told about the engine replacement. The dealer offered to buy the vehicle back several months after my purchase for $12,000.00 less than I paid for it. I was so offended that I didn't accept the offer. Now I realize that I should have taken the offer. After 70+ days in the shop over a 16 month period, I complained to Cadillac about the issues. Today I was told by the Cadillac adviser that the dealer is banning me from getting service. I'm not sure what I did to deserve this as I've always been kind and respectful to the service department staff. Please be careful before you purchase a used vehicle from this dealership as I would never wish this nightmare on anyone.

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