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Canadacorals.com has a rating of 1.0 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases.
This company does not typically respond to reviews
Doesn't even deserve 1 star. Worst experience ordering online ever! Stick with Candy Corals and Fragbox, they actually want to help you and not give you the run around with "claims" that they have no intention of approving. If you want to flush your money down the drain then Canada Corals is the place!
I have all emails, not once was I warned that livestock might perish. They were shipped (during bad weather) and I emailed my concern. Reply from business was 'Please document how they arrive and file a claim if needed within 2 hours of delivery. Inverts do not consume very much air – and they were packed larger than we regularly do just in case. If they are cold on arrival – please acclimate as you normally would and bring the temps up slow. Inverts can "hibernate" and come back after becoming cold.'
There was one heating pack ON TOP of newspapers and bag. The livestock wouldn't have survived 1 day shipping. It arrived so cold that I'm surprised it wasn't chunks of ice in bags. All photos of livestock (dead) were submitted and had a lot of trouble sending video through their "claim page". Offered a 30% discount on a future order with a minimum order of over $100.
Response to business: I submitted pics of dead livestock in bags, dead livestock on opaque background, and tried a dozen ways to try to submit video through their "claims" page. It's a farce. I haven't lied and the fact is this business owner is so unprofessional and disrespectful. His response speaks for itself. If you want reliable, trustworthy experiences, order elsewhere! This business does not care about using an opportunity like a delay to deny a "claim". According to them they packed the inverts with enough air to last a long time, I guess that didn't account for freezing to death with inadequate heating. Whether his "packing team" or he himself is lying, I will make sure to spread my experience for as long and far as I can. I already have some Atlantic saltwater groups remove them from vendors lists. Read their other reviews, lots of negative.
Tip for consumers:
Shop other reputable businesses, this one likes to treat customers disrespectfully and unprofessionally.
Actually its horrible, I had to take out a magnifying glass to see the frags that I ordered and that was almost 200$ worth of dots on a rock and the staff IS TERRIBLE
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We have provided multiple methods for upload. (We have also offered to provide assistance in uploading the files)
Provided we receive the requested video showing the reason the livestock perished was not due to the delay and instead because we improperly packed the order, We are happy to provide a full replacement.