Capital One

This is the worse company ever. I tried to pay my water bill by using the capital one credit card. And capital one decided to restricted my accounts and put them in the fraud department. They decided to place all 3 credit cards on hold where I cant use them. I sent all documents (social security, ID, Etc.) and still they couldn't verify who I was. I decided to close my account because the fraud department was not doing anything. But they sure keep my reward money of 300.00.

In October I was on vacation in Europe and went to Jaffa gate In Jerusalem Israel. Two small souvenir shops, Hasanyan and Tower of David, double charged and overcharged for souvenirs. Apparently these people go to the same scammer school as the Nigerian scammers. I notified capital one to dispute the charges but given the scammers are better than me at being dishonest, I got screwed. Capital one claims to send forms requesting information to fill out for the dispute but that didn't happen. When I called again, the girl said she'd email the form. That didn't happen either. Finally, I went on their site and filled out their dispute form and sent in the pictures as well. They denied their own form! Scammers win because paperwork wasn't right. How does one look at the pics and think there's $852 worth of souvenirs? Who even spends that much in one shop? Who spends $500 for a necklace? Clearly I did. Maybe had they charged me $8k like they tried to with my friend, capital one would've thought it was fraud like her Amex card did and shut it down. Beware in Jerusalem and using your capital one card. Capital one sides and probably profits with scammers. Only after the receipt prints do you see the price if in usd and the no returns. Who expects to be scammed in the holy land? Nowhere is safe anymore.

I had a savings account for more than 3 years, and when I went to wire money, After physically fining a bank, I walked in to find out, I had to download, and so it myself? The branch does not do it? I was walked through, and manged that. Then I had to make another wire, I did that, It said success, and the next day I received a call from the fraud department, I answered there questions, said it was me, and I authorized transaction! Then I recieved a email they did not do the wire? I then called agai, and was asked personal qiestions? This is my money! And after being on hold, they said they lifted restriction, then hours later, money was put back in my account? And I ws charged 30.00 for this? I am going and closing out all accounts as soon as bank opens! Who the freak are they to question what we do with our money? My kids do not even question me.

A few years back; I had borrowed money from Capital One Bank. Missed a payment, human error. Instead of charging me every made up charge they could think of or threatening me, I got an actual phone call from a PERSON. She had actually checked my history with the bank; [wasn't the first time I had borrowed money from Capital One]. Long story short, problem resolved, everybody happy because a real person picked up a phone and called another person and we had a conversation. [If you are under 30, a good dictionary will give you a definition]