Carandclassic.co.uk

I have bought through Car And Classic previously and thought they were pretty poor as it seemed that they took far better care of sellers than they did buyers. I was wrong. I sold two cars earlier this week through them and had long conversations with one of the sales people who agreed that as I was going to be taking the photographs, there would be no charge for photography. Obviously (and the next person I spoke with at the company told me this was the case) he did not communicate this arrangement down the line. Indeed, when I received the closing statement, I found that I was charged in full for photography and the editorial (most of which, I provided by way of information). Their "customer success executive" then contacted me to say that I would receive a discount of £50 when I was charged £300 for the "auction editorial fee". (He said that the "discount" would be £400 over 4 cars, so how my discount ended up being £50 is quite beyond me. It is also interesting as the sales rep. I've been dealing with assured me that I'll be getting a discount of "£100 to £200" PER car.) Interestingly, when I tried to find out what their sellers fees are, I found it a real challenge to get the full picture. They seem to try to hide the info in different places i.e. The fee, the minimum fee, and any information relating to photography and editorial costs (which seems not to exist in writing). Car And Classic is quite a distasteful outfit to work with and I am glad to see that there is a "big three" auction house that has started its own online car auction service. I hope it will take a lot of business from this very pathetic cowboy outfit.
PS: I was assured that the payments would be received by me within 24 hours. It's been over 4 days now, and still no funds have been received. Additionally, I've asked Omar to have a senior customer service member ring me. He assured me it would happen. Of course, it hasn't! As I said, pathetic!

Was at one time a brilliant site for private sales now just a jumped up auction sight full of way overpriced vehicles ruined I never look at it now

They charged me £100 plus VAT after buying a car off there website but then another offer was accepted and needed to cancel that offer after buying the other car

Will never buy through there site again

After bidding for a car my bid was accepted. I went to see the car and found out that although it conformed to a lot of the description given on the site there was a lot that had NOT been mentioned and the seller continued to tell me some lies.
So I refused to buy the car. I wrote a long description of what happened to C&C but these were not accepted by C&C. Their reason was that the car did meet my expectations! This is true but because there were things that were not correct with the car which were not stated in the description. For example the car was supposed to be 4x4 drive but the owner had never used this and the two indicator lights showing that it was functioning did not function! Before I went to see the car, which was a long drive for me, I was told repeatedly that if there was a problem with the car or description then my deposit would be refunded but I can't even get some communication!
I thought that I may have to pay some fees but I think that 828 euros is far too much.
So please be careful with this firm, they are very keen to sell but not honest or reliable