Carchex

I would like to thank your company personnel at the customer services division for their excellent support. Mr. Menendez and Robbie took care of all my queries in a jiffy. Please accept my gratitude towards them for their speedy and efficient services. I was able to complete the transaction within seconds thanks to their attentive and alert presence. I would especially like to commend them both for their professionalism and superlative skills.

Looked online for good insurance and found you. I ordered the insurance, but have no other experience with your company or products.

The sales representative was very courteous,great communicator, assisted me in getting the best coverage for my vehicle, as well as a good price. I would recommend CARCHEX to my friends.

Carchex denied my claim for replacment of faulty fuel injector,told me that because DIRT fouled it.
My mechanic told them that injector was clogged and could not be cleaned out and NEVER said the word dirt,I told Carchex that and said it seemed to me that whoever handeled the claim used the word dirt which voided my claim.
Asked that knowing calls are recorded to please listen to conversation between my mechanic and their guy and to also send me a copy.
The people were very rude and tried their best to railroad me so I let my credit card company know this and yanked the five $99.99 charges that I paid them and was told by them that their legal team will call me every day to collect the yanked charges,I said, " bring it on"
Never will I buy this type of hyped up warranty that is designed to line the pockets of these so called companys
Stuart Kinsman

All questions answered. A bit on the expensive side for coverage but the company had a good rating so I decided to purchase from them.

easy to work with and reviews of company were excellent------------$50 a month seemed a good deal for a 5 year ******* mile policy; with care repairs so costly especially with higher end cost vehicles, even a physician ,as myself, appreciates piece of mind The reviews of the company in deciding which company to look at were excellent with great testimonials

I simply did a search of the most reliable auto warranties since my current warranty is about to expire. I found, after speaking with reps from three companies, that CarChex offered the best coverage at the last expensive cost. The rep I spoke with, Sara Newton, was very informative, polite, helpful, and professional. The choice was easy after three days of getting quotes.

If the duration of my coverage is as good as the process to obtain coverage, I believe that I will be more than pleased.

The complete process (research, contacting, purchase was excellent, very easy and a quick process. All individuals that I spoke with during this process were very professional, helpful and a joy to deal with. I have not used the services as of this writing, but hopefully that process will be as enjoyable as the purchase was.

Horrible! I put in a claim and never heard anything back. Was put on hold for more than 2 hours each time just check status of a claim. I spoke to two managers at 2 different shops and they both said Carchex is one of the worst. I am still on hold 3 days later trying to cancel. I think the Pat Goss hold music is meant to make you hang up as it repeats the same thing over and over again!

I purchased their extended warranty in 4/19. Paid 170.00 per month never used it until 5/20 just to tell a reputable car dealership that their not paying for anything. With no reason why, called and called and still haven't spoke to anyone yet. Rented a car because it's in the warranty as reimbursement. Ended up paying out of pocket at the dealership and for car rental. Someone needs to contact me asap. I want a refund. If your thinking about this company don't do it. Those commercial are bogus and full of crap.

This company is horrible. Paid over $3000 for my warranty, however every time I needed their help, I was told the part was not covered. Even told me that I purchased a out of date warranty when I pointed out what was covered on my silver plan. Horrible horrribe and true liars...$tau away from this warranty are you will be sorry you wasted all you money... Horrible

CARCHEX staff members were well informed....presented information that I needed to understand in a very clear manner. Overall experience was exceptional
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I called to get an extended warranty on my vehicle.
Ronnie was very friendly and informative.
It was an overall excellent experience.

Pros: They will persuade you that they are the best and you are in good hands.

Cons: This company is a total scam. I purchased an extended warranty six moths ago, and when my car experience problem and brought it to the service center, however, Carchex denied my claim. They've even sent an inspector to verify the legitimacy of the problem and said they would not pay for anything because the problem is due to factory defect, but the dealer denied it. I lost a lot of money in this company. You have been warned, just stay away!

The product is very comprehensive although it is more expensive than the others I looked into. My mechanic had the final say in which plan I went with and Carchex came out on top. Only downside would be the sales process. Once I made initial contact they were relentless in calling until we got the deal done. Overall I'm pleased with the experience.

The customer service call was cordial and knowledgeable. I look forward to working with CarChex in the future.

Customer service has been very professional and courteous, they have answered my questions. Most important I wasn't placed on hold for a long period of time, in which I have found with other companies.

If you chanced upon this company while searching for a job, my only advice is don't waste your time and stay away. This company provides poor benefits to employees, and the salary is laughable too. Also, most of the people they hire are inexperienced. I'm fine with people new to the industry since we all started from there, but for some reason, the company likes hiring people who are just clueless. This makes the tasks more daunting to the other employees, despite not being compensated enough.

I am really happy with the customer service that was provided by Williams (Billy) Powers in my time of inquiring about the warranty & quotes provided. He was very knowledgeable and gave me the space and time to make my decision on what warranty I wanted. I would definitely recommend Carchek to my friends and family who inquire about warranty for their car.E

Your salesman Steve was very professional and courteous and knowledgeable on the products that I inquired about.

So I bought a warranty with this company without doing my research, and had nothing but the worst experience. They deny your claim and refuse to refund you for unused warranty. Their salesperson and employees working for them are complete liars and never seem to be happy when talking to customers. This company should not stay in business.

I thought i was buying a plan that covered the essential to a car running and find out that i did not. Talk to a manager who pretty told me i did not know nothing about my car or any other car. He told me that i am not a mechanic and i did not put my car on lift to find the problem. My call was base off of why one thing was covered and other things surrounding that component was not. I did not and still do not understand that. In this back and forth he then tells me all i have is Deluxe package. I did not know there was know that there was two additional package above the deluxe. After i hung up and tried to call back to cancel and get my money back, no one answer the phone except one guy who claim he could not help. I am furious and feel like i have wasted money on a scam

Work here if you want to be overworked and underpaid. The company doesn't give enough compensation compared to the amount of work you have to put in. Also, management will say that they give bonuses, but most co-workers I know who are excellent never got any bonus. Prepare to lose your work-life balance here.

Very quick to get a sale, everything was done in 10 minutes. great service. Lets see what happens when I need to use the warranty.