Carhidkits

CarHIDKits.com is awesome. The reviews i see here are just from a few bad (customers) apples. They whine about everything like shipping time. Yeah, go to Amazon and get expedited shipping for $50 or pay $12 a month to Amazon so when you order something it's a 2 day shipping, but why would I want to give Amazon $12 a month for nothing? Throwing away money. CarHIDKits ships for free and ordered 3 times from them and got my orders within 2 or 3 days. People are whiners til the bitter end.

I placed an order online on Saturday and called them Monday morning (this was April 23rd). I had paid for expedited shipping since I was in a major rush to receive the part. I was told by Manuel that the order had been processed and would ship that same day. I also asked if they could email me the tracking number, which they did. I figured (not counting the date of shipment) that I would receive it on Wednesday. I received the tracking number and was tracking it Tuesday, Wednesday and Thursday, by which time I was furious since there was no history. I then called the post office and gave them the tracking. The postal agent was very helpful and told me that her system showed that a label was created. The package was not shipped (so it was never given to the postman). I was livid and sent an email and called them on Thursday, however, I had to leave a voice message since no one picked up! Well late Thursday night someone called me and instead of apologizing he started in on me. I asked him that the decent thing to do is to at least refund me the shipping charges since I did not receive the package in the time they promised. I work in retail to so I know that we always refund the shipping if a customer complains. It is more important to keep a customer satisfied so they come back to shop and buy again! Well this jerk did not want to listen and hung up on me. I tried calling back and I got a message saying that my number was blocked and would not be picked up. What a way to keep customers happy!

My advice to anyone who shops there, read all the reviews and decide for yourself if it is worth shopping with CarHIDKits.com or go elsewhere. I did not do this so I paid (the extra $19.98 for expedited shipping that came the normal way)!

PS: I went on Amazon on Wednesday and found the part and I ordered it with expedited shipping (at $3.99 extra) and received it on Thursday (while the CarHIDKits.com order came on Friday).

Ordered a kit with extra bulbs for my 2004 dodge ram, price was decent and shipped fairly quickly, had kit installed by dealer mechanic and they worked for one day, when i took it back to him for what i thought was a installation problem, he informed me that the problem was in the smart relay(code cancellor) so i went back to website, tried live chat, sent emails, and tried calling both canadian and american customer service numbers with nothing! If you order from these people GOOD LUCK if you have a problem, they got me, shame on them, if they get you, SHAME on you

I've placed a total of three orders beginning May 6. Prices have been good and service is excellent. In-stock items have been shipped quickly, and company sends updates on the progress of items whose shipment is delayed due to special order. This excellent experience helped reverse the negative opinion I'd developed from a recent experience with another online retailer. I'm continuing to buy from this company and other vendors in their network because of these consistent positive experiences. I've also recommended this site to couple of my buddies too, and they are also very satisfied.

They offer very good customer service and ship very fast. I ordered Thrusday had my order on Monday. I think other people just complaining about fitment problems, these stuff happen with lighting products.

The worst customer service ever! They sent out headlights when I ordered fog lights. I returned the headlights and they sent me one fog light. Customer service said they were taking care of my by reimbursing me my shipping. If they sent out the right part the first time, there would have been no issue to begin with. The customer service rep was extremely rude and short. Two interactions, bad results both times. There are way too many reputable companies to buy from. DONT BUY FROM HIDxenonheadlights.com

Don't let the fancy website fool you - this is a two-bit, fly-by-night, one man operation. There is no customer service aside from a lazy email reply or the useless voicemail box. All the products come from CANADA, so be prepared for an extensive ship time and an unlike chance you will want to ship any defective product back.
I purchased the kit at 3 times the amount you would find on Ebay, expecting a better quality product, but au contraire! One ballast flickered the light, and so I promptly sent an email (because you cannot call) describing my problem and requesting an exchange of the ballast. The idiot suggested I follow a troubleshooting guide (which did not describe my problem), and then suggested I take the car to a mechanic (I am a former electronic diagnosis automotive tech) to "look at my setup". What? The set up is this: plug it in. Anyway, after 3 weeks of emails back and forth, the idiot finally agrees to ship a ballast (still hasn't arrived), but only after offering to ship 2 bulbs (what?). The idiot must be psychic, because a week later one of the bulbs explodes. So far I spent $120 and have one malfunctioning light.

BUYER BEWARE! This one-man show is a scam by some north-of-the-border frostback. But shame on me for not having found this review website earlier.

I bought a hid kit for my F150. I ordered it monday got it Thrusday. Now thats fast shipping. It has worked like a charm. Their sales staff is very knowledgeable about the parts unlike other sellers i called.

Buyer beware. Their return policies are shady, to say the least. You are referred to thier "customer service" department for a return authorization and they refuse to issue one--they are "recently forced" to change their return policy. Really? I can't return an un-opened package the day after reciept? Their website does not claim that all sales are final only that "they reserve the right to refuse a return" -- well they will refuse a return, you bet your hard earned dollar.

BUYER BEWARE! If you are looking for HID's, do not buy from this website. I bought 3 sets (1 for a VW Jetta, Chevy P/U and a BMW). The one for the truck did not work, the one for the BMW you had to make major modifications to the back of the headlight. The set for my Jetta did not work as well. I tried to return for a credit to no avail. The customer service rep told me my best bet was to sell them on Ebay... are you kidding me. My CC company had no luck trying to get me a refund. Like I sai before BUYER BEWARE. This company can sink for all I care.

I ordered the the hid kit. Their website reads 4-8 days shipping. It took 1 month, a call to pay pal and a call to my credit card company AND THE BULBS PUT OFF A YELLOW LIGHT. WHAT THE HELL. THIS COMPANY IS HORRIBLE! No, they won't fix the problem.

This site is a complete ripoff. Bought low beam and foglight hids for my 2011 f150. Tey send me an email 6 times saying they have an open boxed item i could get cheap so i finally called to shut them up and the "expert" tells me that i need a voltage refulator to makethese things work. Another 120$
My passenger lowbeam light works 1/4 ofthe time and wont turn on the rest. The idiots know nothing and when i call for replacement they tell me the polarity is reversed and its my error. Clearly its not beause the light SOMETIMES WORKS. Tey sell absolute junk. Trying to return the damaged part they told me i have to put my old lights back in amd send them everything an when they receive it theyll send me new stuff. Whatever you do DO NOT BUY FROM THESE IDIOTS

The website has very bad customer service and they claim 110% satisfaction and its a lie they are very slow at emailing me back all i wanted was a refund and they won't do that or help me with anything other than make me pay $15 to ship a wiring harness that don't weight but 1 pound

BUYER BEWARE! I ordered an H13 conversion kit for my 2005 F150 through this site because they had alot of information on their bulbs and seemed to be a reputable quality kit. Plus, the price was not the cheapest, and not the most expensive, so I figured it was a great deal for the price. Well, the kit was easy to install and I was happy with the results, for about 1 WEEK. I emailed the support team and explained 1 of my bulbs burned out and needed a replacement. They asked me to follow troubleshooting steps from the kit (no troubleshooting steps were included), and if issue is not resolved to take it to a mechanic (at my own expense). I detailed the steps I had taken to determine issue was the bulb and not wiring or anything else, and they reluctantly sent me replacement bulbs after 3 emails. The replacement bulbs were 6000k like the originals, BUT THE COLOR WAS COMPLETELY DIFFERENT and the replacement bulbs did not have the high beam wire. I was completely fed up by now, I sent them yet another email, and again was questioned and was not helped. I gave up and am using the replacement bulbs with no high beams, with an uglier blue color than I had ordered. Way too many issues with this site, I would gladly pay the 300 bucks to get a real quality product with zero issues. You pay for what you get! I would not recommend this site to anyone.

Its a rip-off. They sell "kits" that replace EVERY incandescent bulb that lights up when you open the door with LED, VIN specific. 2009 RAV4, $69.95 + ship for 2 wedge bulbs (map lights) and 6 44mm festoon bulbs. Well, so much for VIN specific! There is only ONE festoon bulb in the car (dome ligtht), and its 32mm. Why 6 bulbs? They don't know. There is NO chart with all the bulbs. Hmmm... Putco has a great one! Returns, knowing everything is screwed up... 25% restocking fee, or they will fix the problem. "Sell me the 2 wedge map light bulbs and 1 32mm bestoon." "ALL KITS ARE THE SAME PRICE, WHETHER IS HAS 3 BULBS OR 12 BULBS! WE DO NOT STATE/LIST THE NUMBER OF BULBS IN A SPECIFIC KIT!" I have yet to get an invoice # or part #s of the bulbs, name of the manufacturer, country of origin. For all I know... China, Taiwan, India, Mexico, SOMILIA, Haiti, France.
Recommendation? DON'T BUY! Them FIRST, YOU LAST!