CarolWright Gifts

Poor quality and unfair return policies. Ordered in Nov. For Christmas present. The 30-day-return time was over before he even opened his PJs. Washed before wsearing, but his hands and my sheets turned blue. Returning them or exchanging them would cost $10--that's half the price I originally paid. Not worth the cheap material they are made of.

Everyone I spoke to including supervisors Miss hope and the credit departmentMiss Martha and the billing nothing has been done to give me credit for the returns for approximately 3 months now.departmentand Ms Jessica and customer service I'm very displeased with this company regardless of what's going on in the company is consumer and very unhappy with this delay

I'm on the phone again over your lack of taking my Shop Now Pay account! At this juncture if you can't resolve this... I'm done! My money is green and it spends every where! Brenda Fitzgerald/ *******403. From the previous people I asked for a corporate number... Strange they don't know a number to ( call you! This is absurd. I taught customer service! You folks ever hear of K-mart. Seems that's where you are headed! Up to you the last person I spoke with Barbara in customer service So maybe she can explain why she either can not or will not help me. I'm done!
Brenda Fitzgerald
*******403. You have 48 hours... After that we've spent more than enough time in life... Good luck, with reps like this one, you should be gone soon!

My first order went smooth enough, though it took longer than advertised for my order to actually leave the warehouse. Also I love the curtains I purchased but the tie backs were clearly 4 shades lighter so. I don't use them. Come to find out that was as good as it gets! I ordered again because they had some cheap clearance. BIG MISTAKE! I had to pay a COVID-19 additional charge this time plus shipping. When the box arrived not only was I missing an item but they shipped a wrong item, as well. They included a shipping later for returns but if you read the fine print the shipping charge will be deducted from your refund. Why should I pay for their mistake? After arguing on the phone for an hour I gave up.

My bank (TCF) closed last March. The payment I sent carol wright in march has apparently disappeared along with my bank. I have continued to make my payments from my new banks checking account but they keep insisting on an additional payment. I've been buying from them for years, making all my payments no problem but they don't care it could be a closed bank causing the problem. I'm always polite. I tried to explain this to customer services politely and she just hung up on me.

I will never purchase anything from this company again! I have always heard good things about Carol Wright. So I went on their website to check out their shoes. I decided to order 2 pairs. About an hour later I called to cancel the order being I found the exact same pairs for half the price at another company. The guy I spoke with said he couldn't cancel it because it already went to the warehouse. He said he was gonna let them know to cancel it. 2 days later, they shipped. Obviously something went wrong. I called again and was told I could send them back but they would take $10 off my refund. Never again!

I placed an order for clearance items. My order was accepted. Then when I received two of my items I find four of them were cancelled without notice to me. I would have cancelled the entire order if I had known sooner. I am no longer a customer.

I was surprised to find out upon checking my bank account that I was being charged by this company a monthly membership that I never chose to sign up for! I don't even have an account with them. I have only bought one pair of shoes for the first time on their website, and this is what happened. Not buying there again.

Carol Wright advertises a 'PROMO' number for free or reduced shipping, then after you receive the cheap item that does not fit the description, you are billed $10.98 for shipping. You can't return the item because they then charge you more for shipping and you get pennies on the dollar IF you get any refund.
Carol Wrights scam is to give a Promo code that says shipping will be reduced, in this case $3.99. THEN once the item is received, they bill for additional shipping stating 30 days to pay. Horrible scam aimed at seniors. One of several different catelog sellers that rip off customers. Apparently, several catelogs are owned by the same large company and all cheat customers on bogus shipping charges. Why can't we give a NEGATIVE star review? One star is too much for this scam.

March, 2021 I ordered 2 items. I received one. Periodically I received a card stating the item was on back order and did I want to wait or cancel. I agreed to wait. In June I made phone contact and the order was cancelled with a refund requested ($9.99), July, 18 I received a. 61 check. I called and no one could explain the amount. Since then I have called 3 times and was told "the check is in the mail." Needless to say it is now 9/15. I returned the. 61 check and wrote a letter of complaint. It is not the amount, which is small, but it's about business integrity.
I will not shop there again.

I ordered 3 men shorts since 5/2020 and after 4 months still waiting for delivery. They never told me out of stock items. Just pay and wait. Good luck with your order.

I placed an order on June 8th received a confirmation when to check the order status it says the item was on backorder and an undetermined date for it to be in stock. I've been trying to contact them both of their phone numbers have been disconnected. They do not reply by email, I've been trying to cancel the order. I've sent them a message on their Facebook account I've not received a reply. I paid through PayPal but PayPal does it seem to care, it's still pending. It's just a mess I don't know what happened to this company has it been taken over by Hackers!? Or has it really shut down like I read in another review but they're still accepting orders?

Placed a several item clothing order. One item out of stock at time of order, changed to different item. Confirmed items wanted available by CS Agent. Placed order. Two weeks past longest estimated delivery, no receipt. Called and told several items out of stock! Never notified. Asked if I waited would they just ship at later date, told no. Asked if the out of stock items would be restocked at future date; told maybe, dont know, dont have them! Asked to change order to different item, told no, I had to start from scratch and AGAIN pay full handling, etc. I had CONFIRMED items available when ordered! This is bait and switch and being hit with repeat handling charges. Out of my 11 items, I got 2! I'm reporting this issue to the NJ state consumers bureau. Something very shady here. Made sure my credit card was carefully locked down!

Ordered a dress from them. Could not track the shipping on it. Could not send an email or phone them. I still get emails from them to order stuff. Why would I order more things when I can't track them or contact them. Fortunately I paid through Pay Pal and got my $$$ back. I know they have filed bankruptcy. Why are they allowed to solicit people?

I recently ordered from them and was really surprised by the quality of the items. I love the purse, it's the best one I have ever bought. Very well made. In the past I have paid four and five times that amount on a purse, that would last only two or three weeks. The handles would rip and fray. None of that has occurred with my Carol Wright Gifts purse. It still looks great after two months of use. I wish the items were shipped a little faster though.

Your company is disgusting and offensive for including pornographic material in your catalogs (Dr. Leonard's). You should be fined for sending that garbage in the mail. When looking through a clothes and gifts catalog I do not expect to see pornographic movies and sex toys for sale.

I paid $68 extra for 3 day shipping to GET my gifts by Christmas. Its now 2 days after new years and still no gifts. My wife divorced me and my Daughter is totally let down. Thank You Carol Wright gifts for ruining my families Christmas

I ordered pants, t shirt and slippers it took forever and I didn't get the shirt I called they said the shirt was unavailable they could have called to tell me I ordered again 2 shirts and a pair of shoes my order is on back order I will not order from them again

These geniuses can't pull an accurate order - have NO IDEA what they are doing. Ordered a bra, received a giant pair of pajamas! They can't even seal a box properly. The strip of tape covered one flap and completely missed the other. The shipping carton was completely open on one side. What the actual F&)(? Their "customer service" BAHAHAHAHA - please, what customer service? A gaggle of moronic idiots run this LAME $#*! RIP OFF COMPANY! Same goes for their "sister" company Dr. Leonard's, although the name of that one is the first clue to run away as fast as you can! DON'T WASTE YOUR TIME OR ENERGY WITH THESE CLOWNS

Don't buy from this company. They lie. When I asked form help with an online purchase. They told me I would get a email with a code for a 15% discount and free shipping IT NEVER HAPPENED THEY LIE

I ordered a skirt online. "Free shipping" was advertised. They then charge a "handling charge"! Very poor communication, had to wait a couple of weeks before my order was shipped. When a package finally arrived today, THEY HAD SENT THE WRONG ITEM. What's more, they expect me to PAY out of pocket to return the item to them. In addition, the "return label" is actually the address label for the lady who must have ordered the shorts which were sent to me. Total chaos! Will never use them again. Now I have to call my credit card company to make sure my charges are reversed.

I had bought a nice winter robe from Carol Wright Gifts and in June I bought only one top for about $13, I never was told or asked about signing up for any membership for any fee, but my father just called me and told me that I was being charged $14.95 a month for a membership that I never even knew about and never signed up for! On the Better Business Bureau's site there are other complaints from customers of Carol Wright Gifts that said they did the same thing to them, and I will never give them any of my business again and they really should be out of business for scamming and ripping people off like this!

I called and spoke to a Carol Wright customer service agent today who told me that when I bought my top I was automatically enrolled in this $14.95 a month plan, and I kept telling her that I never even knew about it and I didn't enroll in it at all!

She claimed after my father called and asked for this to be canceled and to get a refund, (will see what happens) that they are giving me a refund and canceled my membership fee that I never of course even signed up for or even knew about.

Don't send me another of your disgusting catalogs with all the sex garbage in it. I would have ordered if it hadn't had all that on it!