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City Elite Group has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. City Elite Group ranks 47th among Event Planning sites.
Good Afternoon, I am writing to express how unsatisfied I am with the way the Nick Cannon Wild 'n Out 9:30pm show yesterday (Fri November 4,2016) at NYC Arena was run. This was possibly the worst event I have ever been to at this venue, unsure of who to put the blame on (venue or event promoters) BUT the 9:30pm show was conducted with out any form or fashion. Doors were scheduled to open at 9 however the line did not begin to move to allow for those to enter until 11 o'clock! Two hours later, around the time the show was scheduled to end (11:30pm). No one came to explain the delay or inform us of what was going on. My friend and I had to leave line to ask security what was the hold up, and we were told the meet and greet had ran long. We did not enter the venue until around midnight upon which the show was in progress, and we were told there weren't any more seats together and that my party would be separated in order for us to have a seat. Despite the ridiculously long wait we were cheated out of our money. We paid $64.29 for mezzanine seating yet there was no distinguished area for it. We were scattered throughout the arena with those who paid less ($40). Defeating the purpose of the additional funds. I need someone to explain to me what our extra money was for because it was obviously not apparent. I am a faithful user of Eventbrite, having used the services many times before in the past and have never had this issue. I understand this event was listed as no refunds but this was not acceptable. Since I can not get back the time I wasted as promoters/venue kept us outside, compensation for tickets I reaped no benefit of would be the least that could be done. Please if this is not the correct outlet for me to voice my complaints please inform me of who to reach out to. Thanks. Carolyn
Good Afternoon,
I am writing to express how unsatisfied I am with the way the Nick Cannon Wild 'n Out 9:30pm show yesterday (Fri November 4,2016) at NYC Arena was run.
This was possibly the worst event I have ever been to at this venue, unsure of who to put the blame on (venue or event promoters) BUT the 9:30pm show was conducted with out any form or fashion. Doors were scheduled to open at 9 however the line did not begin to move to allow for those to enter until 11 o'clock! Two hours later, around the time the show was scheduled to end (11:30pm). No one came to explain the delay or inform us of what was going on. My friend and I had to leave line to ask security what was the hold up, and we were told the meet and greet had ran long.
We did not enter the venue until around midnight upon which the show was in progress, and we were told there weren't any more seats together and that my party would be separated in order for us to have a seat.
Despite the ridiculously long wait we were cheated out of our money. We paid $64.29 for mezzanine seating yet there was no distinguished area for it. We were scattered throughout the arena with those who paid less ($40). Defeating the purpose of the additional funds. I need someone to explain to me what our extra money was for because it was obviously not apparent.
I am a faithful user of Eventbrite, having used the services many times before in the past and have never had this issue. I understand this event was listed as no refunds but this was not acceptable. Since I can not get back the time I wasted as promoters/venue kept us outside, compensation for tickets I reaped no benefit of would be the least that could be done.
Please if this is not the correct outlet for me to voice my complaints please inform me of who to reach out to.
Thanks.
Carolyn
I purchased tickets for last nights Wild N Out event Amazura. This event was listed to begin at 9:30pm and end at 11:30pm. I along with many others waited in line for over 2 hours just to get inside. This was not the fault of the patrons because when I asked a security guard about the delay he mentioned that the VIP meet and greet was still going on. There was no other mention from anyone else what was going on inside. The staff seemed to be very upset themselves and at some point two bouncers had to be separated from each other as they were about to get into an altercation. At this point my friend, who I attended the event with, and I were very confused and figured that the show itself would just begin late. This was not the case as when we finally entered the arena at 11:45pm the show had begun and seemed to be coming to a conclusion. The mezzanine seating that we had paid $64.29 for was not only not available but the staff angrily shouted out that there were no more seats and that we could look for ourselves to see what was left. My friend managed to find a seat on the other side of the room and I unfolded a chair near the bathroom to sit. The comedians were on the stage but you couldnt hear what was being said due to the fact that people were still trying to find seating. At some point people began to stand on their chairs to see the stage, which completely blocked the little view that I had. Shortly after, the lights came on and the event concluded. I have used Eventbrite many times before in the past and have never had this issue. I understand this event was listed as no refunds but this was not acceptable. This event was very disorganized and I did not receive ANY of the services that I paid for and I am asking for my money back.
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