Collision Restoration

I went to these people as was requested by our insurance company. They promised a 4 day turn around on repairing our vehicle so I gave them the job. When I called on the pickup day to find the time for pickup they said it would be ready 6 days later and they need to order a part they had not even ordered yet but knew they needed after the first day. When I called to pickup the car on the 2nd delivery date they said it would be another 6 days. When I said I needed the vehicle back the woman in their office said "we all can not always have what we want" and that was it and hung up on me. After I called the insurance carrier three times they finally jumped in and got the car returned in 5 not 6 more days. At no time did they call and update me. The folks at Collision Restoration even refused to pay the added car rental fee which the insurance company said they should pay. They returned the vehicle a complete mess with my personal items which were stored neatly thrown all over and the interior stunk for days from paint. They never touched up another area of the car as they contracted to do and the woman in the office said oh well I will tell them. They did not have the tire alignment done as was required and said I should take it to a shop they chose and have them billed. They are totally disorganized and the insurance carrier said they were not following the required protocol. Stay far away from these unreliable, nasty, and unprofessional people!