• Concorde Van Lines

Concorde Van Lines

Overview

Concorde Van Lines has a rating of 4.52 stars from 233 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Concorde Van Lines most frequently mention excellent service, and new home. Concorde Van Lines ranks 7th among Moving Service sites.

  • Service
    191
  • Value
    188
  • Shipping
    185
  • Returns
    179
  • Quality
    186
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service team atcord is worse than a joke and was no help from the awful day of the move or after.
How would you rate Concorde Van Lines?
Top Positive Review

“The staff was very accommodating and fast to answer.”

Marie R.
6/27/22

What an amazing experience! This place is very stunning! Workers went above and beyond the line of duty in their efforts to serve customers. To send large works of art, they came to my small store to wrap and pack them. It was a wonderful experience overall. Not only did they do an outstanding job, but they also gave us some great business advise that would save us money and help our company grow in the years to come.

Top Critical Review

“Worst service experience I have ever received”

Joel M.
12/4/22

AVOID AT ALL COSTS! Concorde Van Lines is a broker, not a moving company. The whole moving process was chaotic, unclear, longer in duration and leading to much higher costs then what was stated. I was significantly overcharged, with plenty of damaged items, and the move was 41 days in duration. Concorde has not taken responsibility for any issues as part of the move, and blames the moving company that they subcontracted for the move for all issues.

Reviews (233)

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Reviews that mention popular keywords

customer service (18)
Thumbnail of user marier831
0 reviews
39 helpful votes
June 27th, 2022

What an amazing experience! This place is very stunning! Workers went above and beyond the line of duty in their efforts to serve customers. To send large works of art, they came to my small store to wrap and pack them. It was a wonderful experience overall. Not only did they do an outstanding job, but they also gave us some great business advise that would save us money and help our company grow in the years to come.

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Thumbnail of user joelm600
1 review
1 helpful vote
December 4th, 2022
Verified purchase

AVOID AT ALL COSTS! Concorde Van Lines is a broker, not a moving company. The whole moving process was chaotic, unclear, longer in duration and leading to much higher costs then what was stated. I was significantly overcharged, with plenty of damaged items, and the move was 41 days in duration. Concorde has not taken responsibility for any issues as part of the move, and blames the moving company that they subcontracted for the move for all issues.

Tip for consumers:
Please avoid, as the moving process with this company is a scam.

Products used:
Broker service for long-distance move

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Thumbnail of user harveyc106
1 review
30 helpful votes
May 5th, 2022

My move is complete, and I now understand all those five-star reviews. On-time. Professional. Efficient. Courteous. Careful. Well-equipped. COVID-prepared. They get five stars in every category from me. I essentially paid for two guys and a truck for two days. I felt it was a bit on the high side, but having no problems or issues makes it worthwhile. Paying for quality. I highly recommend Concorde Van Lines to anyone!

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Thumbnail of user kelvinm137
1 review
32 helpful votes
March 24th, 2022

Delighted to give my full recommendation! The moving guys were incredibly professional, efficient, and personable. They arrived promptly, worked quickly and safely, and made me feel confident that all of my belongings would be handled with care. They skillfully tackled three stories of stairs. I was genuinely grateful for their kindness and sense of humor during the stresses of moving! Communication with Concorde Van Lines was accessible from the get-go.

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Thumbnail of user dwaynef45
1 review
37 helpful votes
March 8th, 2022

From the initial site visit through the entire moving process, Kenneth and Gilbert communicated with me at all times. The team was hard-working, courteous, and efficiently packed my belongings. I have a lot of delicate champagne flutes, wine & drinking glasses. Not a single breakage. That's impressive! They dismantled my beds and reassembled them in my new home effortlessly. My every request was met. I have no hesitation in recommending this company.

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Thumbnail of user jeanp503
1 review
63 helpful votes
February 9th, 2022

Cowley, and Rhodes man with the beautiful blue eyes did more than a WONDERFUL job. Edwin was quick, prompt, and professional. The guys I mentioned above were swift, careful, and respectful of our things. They finished a fully furnished 1br/be in AL and drove to TX with a stop at our storage facility before heading over to the house in exactly four-hours! I was SOOOOO impressed. Their prices are reasonable and fair. I would recommend ******* stars if I could.

Thumbnail of user shawng346
1 review
44 helpful votes
July 4th, 2022

Concorde Van Lines did such an outstanding job that I felt compelled to write a review. Miller provided stellar customer service, friendly and professional, extremely kind and responsive even on weekends. The movers who came to load the van as well as the driver were all equally incredibly nice and impressively efficient. Thanks for the fantastic work and experience!

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Thumbnail of user jessicah1943
1 review
40 helpful votes
July 1st, 2022

I was really impressed with the Concorde Van Lines. Moving house is mega stressful, to say the least as I realized I had acquired so many things. The guys that arrived to help pack our items were friendly, decisive and upbeat. They had logical ideas - were professional, fast, and above all communicated very well. I will use them again and would not hesitate to recommend them either. Competitively priced amongst others too.

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Thumbnail of user jacyntheg1
1 review
37 helpful votes
February 22nd, 2022

Concorde Van Lines was conscientious and neat with wrapping up my furniture, thoughtful approach, and worked efficiently. Impressively, they also kept a generally positive attitude and were very polite throughout the move. Both kept their face coverings on during the move. All in all, I highly recommend them and would love to use them again for another move.

Thumbnail of user jacqued16
1 review
34 helpful votes
February 28th, 2022

I was really pleased with the job this company did. Right from the start with the telephone booking they were helpful and straightforward. Guys were efficient, friendly and speedy and got two sofas out of a hard to access property with no fuss. I felt everyone went out of their way to help. Much more reliable than bigger firms which contract out. Highly recommended.

Thumbnail of user gaynellb14
1 review
0 helpful votes
September 28th, 2022

Was not friendly in speech or manner. Just hung up on me when he heard it was a small load. Jerk, will never contact this company again!

Service
Thumbnail of user stephenc1835
1 review
24 helpful votes
September 6th, 2022

Concorde Van Lines was very good from start to finish. Booking and paying were simple and flexible. The actual moving team was fast, efficient, and friendly. We did not have a complicated move - just a few miles down the road. Nonetheless, they did everything well - rebuilt beds and tables and put all furniture where we wanted. Not unpacked everything yet but so far, so good.

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Thumbnail of user jamesp4053
1 review
30 helpful votes
July 27th, 2022

From the beginning, Concorde Van Lines was very responsive. They were on time, courteous, and answered all my questions. They were reasonable and didn't sneak in any fees at the end of the day. They did an excellent job unloading my belongings into my storage space. I could have never asked for a far better cross-country moving experience.

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Thumbnail of user jamesw4592
1 review
41 helpful votes
June 17th, 2022

These guys are AMAZING! We lived in our house for nine years and had SO much stuff. We had everything packed (well, mostly). Die the whole move loading and unloading in a little over 1 hours. Less than their estimated time. They even moved things when I had them in the wrong room. They moved it carefully. Wrapped my furniture well. Everything looks good (so far). Highly recommend using them!

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Thumbnail of user elizabethc2204
1 review
34 helpful votes
March 7th, 2022

I needed a local company to collect and deliver a sofa at short notice in TN. Ronald, based in the office was excellent, really helpful and organized his team to be at the collection address that very day, even though it was a strike and the traffic was a nightmare. His team were so helpful, efficient and polite, very impressed. I used them again 2 days later to collect and deliver items to 2 addresses - again superb service at very short notice. I have already recommenced them to neighbours and friends. Very cost effective, prices very competitive - in a word superb!

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Thumbnail of user henryp347
1 review
38 helpful votes
June 22nd, 2022

They did everything well and treated our items with the most excellent care. Jose made the quote process easy and transparent. He wasn't exaggerating when he said customer satisfaction was the most crucial thing for Concorde Van Lines. They were able to schedule the move exactly when we needed it. I cannot recommend them highly enough and will use them the next time I move.

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Thumbnail of user thomasb3502
1 review
39 helpful votes
July 1st, 2022

Excellent team. They worked very hard and were friendly, reassuring, and very professional throughout. The move could not have gone any better, especially as they had to move us to two different venues over a period of two days. I would recommend them to anybody needing a moving firm. The firm provided excellent packing materials, ensuring no mishaps or breakages.

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Thumbnail of user tammyw595
1 review
32 helpful votes
March 1st, 2022

A friend recommended these guys, so it seemed sensible to give them a go. So glad I did. They were FANTASTIC. They were very friendly, highly professional, and very accommodating; I really cannot fault them. I'm puzzled by the online reviews? I can only think that happy customers don't write reviews? Concorde Van Lines was not only all of the above but were also very competitive on price. I cannot recommend them highly enough.

Thumbnail of user jeanf413
1 review
25 helpful votes
September 2nd, 2022

Our scheduling for the relocation went smoothly, thank goodness. Mike and his team members deserve special praise for their pleasant demeanor and efficiency while loading and unloading, two tasks for which customers must pay a premium. Indeed, I'd suggest it to my closest companions. If the occasion ever arose, I would use it again.

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Thumbnail of user emeraldk4
1 review
31 helpful votes
March 3rd, 2022

These guys are amazing. They were on time, quick, polite, cautious with my stuff, and pros at getting their big truck up the narrow, winding road to my guest apartment in the hills. Then I hired them for my company when we needed just one piece of furniture delivered. George wasn't there this time, but the two guys on his crew were great. Unfortunately for me, I have to move again. Even though these guys are booked on my desired move date, I'll WAIT rather than get another company. They're that good.

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Thumbnail of user arthurf216
1 review
21 helpful votes
September 23rd, 2022

Alex and his team was excellent to work with- great communication and fast, efficient service. They did everything they could to help make our move stress free and handled all furniture and goods with care. I would definitely recommend Concorde Van Lines to anyone seeking a professional, reliable moving company in the future.

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Thumbnail of user elenak149
1 review
38 helpful votes
February 17th, 2022

Concorde Van Lines was a life savers for us. We had a week's notice to our completion date and nothing was organized. Concorde Van Lines had the availability, quickly provided a quote, provided boxes and a packing service, and were brilliant when it came to moving day. All levels of the business we dealt with were friendly and efficient, but a special mention to the moving team. They did an amazing job, instantly put my mind to ease with their experience and expertise. I strongly recommend them to anyone looking to move.

Thumbnail of user chestera33
1 review
40 helpful votes
June 22nd, 2022

I used Concorde Van Lines service for a downsizing move in NY -- packing everything, moving it a short distance, and setting things up. Christian and two other workers did a fantastic job. They packed all the items, were super careful and placed the stuff where we asked them. Recommended from my side!

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Thumbnail of user ronnieg103
1 review
31 helpful votes
March 29th, 2022

Within an hour of submitting my initial enquiry, I received a phone call and flat quote. I was able to make a number of changes and additions prior to the transition to the new booking agency. Despite their early arrival and considerable effort, the two men were a huge help. It was still within my budget to relocate, even after adding a few additional boxes at the last minute. In the future, they'll be useful for other things too.

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Thumbnail of user rebekahj25
1 review
24 helpful votes
March 14th, 2022

Great service, we had chosen to pack ourselves, therefore we had two guys turn up the day before the move. It was a really hot day but they worked like troopers throughout the day and treated our own things as their own. It was amazing to watch how carefully everything went into the van. On the day of the move, we had 4 guys, everything was loaded and transported to our new house with no fuss or bother. Then everything was unpacked in about 2 hours. Really great service and have already recommended to friends.

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Gregory R.

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