ConsoGame has a rating of 1.24 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ConsoGame most frequently mention customer service problems. ConsoGame ranks 11th among Video Games Other sites.
This company does not typically respond to reviews
I bought two games, Spider-Man and Grand Theft Auto, waited about 15 minutes and got the first game, then after another five minutes I got the second one. There were some problems with the GTA one, I wrote to technical support, they surprisingly answered and helped. It looks like it's been working all day. If something goes wrong, I'll let you know.
Shocking customer service from mark. My son wanted a game so we went with this company thinking all would be well based on the information they're pumping out on the website. Was told that it would be a few hours, 1 day later nothing, 2 days later nothing, 3 days later nothing. Got told it would be a few more days, waited nothing. Asked for a refund and they put their back up instantly, I quote what "mark" said "it will take significantly longer" all it takes is to hit refund 5/7 days a done but nope not them. Absolutely shocking service.
Shocking customer service from mark.
My son wanted a game so we went with this company thinking all would be well based on the information they're pumping out on the website. Was told that it would be a few hours, 1 day later nothing, 2 days later nothing, 3 days later nothing. Got told it would be a few more days, waited nothing. Asked for a refund and they put their back up instantly, I quote what "mark" said "it will take significantly longer" all it takes is to hit refund 5/7 days a done but nope not them.
Absolutely shocking service.
Tip for consumers:
Don't use it!
Products used:
PS4 game
So essentially they are selling stolen accounts. They will give you 90 days to replace it with another stolen account when inevitably the original owner regains control of their account. After the 90 days they will give you nothing and you will lose access to the permissions of the stolen account. So if you look at it as renting in an unethical manner then go for it.
Tip for consumers:
YOU WILL LOSE ACCESS TO YOUR STOLEN PROPERTY
Products used:
PSN Accounts
I bought two games for them an it's clear that this was a stolen account. I have removed it from my PS5 and the game, I'm out £40 but in the end it was the ethical choice. I only hope the person who's account they stole gets it back! I ordered another game and was told it would come within a few hours and it's been several days. I do not feel comfortable even using the site so I will be deleting their emails and not entering in the account details if they even deliver "The account."
Tip for consumers:
Don't use them.
Products used:
Two games, one was delivered as a stollen account.
I come here specifically to complain about this scam site.
First they say they are "selling" us a game but in fact it is an account with the game that they are running to 10 different customers.
For my case I had been waiting for 4 years for the new God of war, I bought on the site everything is fine, November 7 at 8 p.m. has delivered
We see that they did this because the launch of the game was November 9 at midnight, they wanna the people pay the game 2 times
And basically they wait a few hours before the launch to disconnect your account and then say that you can play the game only if you buy it back, it's a scam, do we agree?
This kind of cowardly vulture stratagem really screwed up a night of waiting for an amazing game turned into a disappointment because of some sites' money-craziness.
Never do business with them it's just ugly and bad.
In the begin you asked for assistance with the account they solved it very well even at the moment without making history and you could still play a few more games on the accounts it was amazing with time the quality has dropped a lot now they seem more dealers of accounts rounded
This site is a big SCAM! Selling accounts with misleading presentation as though they're selling the actual game keys and regardless if you activate the account or not, they never cancel nor refund. They've sent me 3 accounts that do NOT work over the last 48hrs, even though I requested the transaction be cancelled the minute I realized they're not selling the actual game keys. To do business with this site is to dump your hard earned cash out n a well.
Tip for consumers:
Your best move is to steer clear of this (consogame) site
I bought two games, Spider-Man and Grand Theft Auto, waited about 15 minutes and got the first game, then after another five minutes I got the second one. There were some problems with the GTA one, I wrote to technical support, they surprisingly answered and helped. It looks like it's been working all day. If something goes wrong, I'll let you know.
Tip for consumers:
Use tech support, I think
Products used:
Games for PS4
Comprei o FC 24 o jogo nunca dava. Pedi reembolso dia 17 de Novembro e disseram no char suport que demoraria 2 a 3 dias. Passados esses dias entrei em contacto com o suporte afinal seriam até 30 dias. Hoje dia 29 de Dezembro ainda não devolveram entrei em contacto com o suporte com a mesma mensagem automática de 2 a 3 dias e ainda brincam com a situação que tem de passar ao supervisor o caso. São uns burlões.
Warning is a scam company! You bought an hacked account and this stop working after few days. You make a request to the support for a replacement but he promises you have a replacement within 48 hours but it's not true. I received this after 2 weeks and you have 24 h to reclame account if not this account was canceled again and you got nothing after that! Scam fraud warning!
You can't pay with paypal, no purchase recipt, no refund, you won't get the game but an account instead. 180 days of warranty then no more support for the account you got. If something wrong happens after the 180 days you're going to lose the game forever
Avoid this site at any cost.
Tip for consumers:
they give suspicious account to customer instead of a redeem code for the game, most of them have a lot of games that you didn't purchase from them
technically you can download and play them, but why someone would give the free access to a game the customer didn't pay for?
in my opinion those account are probably stolen or something like that
i got 3 different nintendo account before getting the one that let me play the game i paid for and all of them got the password changed almost immediate
Products used:
a nintendo switch game, but they gave to me an account with the game i paid for instead of the digital key of it
They know that we will end up here writing a bad review about them, but at least we have to warn others of getting scammed.
No consogame.com is not legit
Tip for consumers:
Scam
Products used:
Digital video games
The are just a scam with fake customer service.
After I made the purchase, they gave me an email that does not exist and is not activated. I cannot do anything, and I also could not log into PS4.
I messaged them several times but no response, i got no refund and no game, waste of money.
Caution: They give you fake accounts, and even if the account is real, it will be blocked from PS because they will make illegal ways to get the games.
And don't believe the good reviews here because I'm pretty sure they just bought it. There are several websites that offer the service of selling good reviews on trustpilot
Tip for consumers:
The are just a scam with fake customer service.
Products used:
Games
Horrible! I paid for Hogwarts Legacy PS4 on May 16th and excitedly waited for the delivery, and now, almost a month later, I am still waiting for my order. Consogame chat agents read my chat inquiries and ignore them until the session expires or block my IP from chat support for several hours. I have paid 39.64 USD for the game, and they don't even refund me for this failure. Don't trust ConsoGame or their related site as the cheapest game store. I'm so frustrated and disappointed in this scam. I have all the screen shots to prove their scam if need to. Be very careful and think twice before purchasing from them.
I will update this post if I ever receive my order or a refund.
Tip for consumers:
Still no order delivered and no refund received
Products used:
I'm regularly inquiring about the order and will keep this post updated if i receive my order or a refund.
You buy but dont deliver. They tell you wait a few hours aftershave 16 hours nothing and when you go in the chat thee tell a bull$#*! story when you pay 70 euro in ps store than you have it in 5 minutes but here cheap than you have to wait. I buy never in the ps shop always in cheaper shops and never i have to wait Longer than 5 minutes. So this not good. And they Block me in the chat now
Tip for consumers:
Buy nothing and dont believen this site
Products used:
Game
They never deliver on time and doesn't give refunds, waited more than 3 days and nothing came, they just always say It's gonna arrive today or tomorrow. Terrible service and absolute scam!
These don't even deserve a star never mind 5 of them absolute pisstake of a so called company quick enough to take your money but won't refund it when the game don't work and they tell you to log in to a fair few accounts to try get it to work scamming $#*!ers don't use them they won't give a refund they will palms you off with another loggin account
Tip for consumers:
Don't use it
They are just thieves, giving you accounts so that the game gets locked after the warranty expires, meaning you would have to pay again for the game. Better buy a game with someone from ps store instead from these anomalies. You try to chat with them and they just close the chat because screw customers. They might get the accounts from ppl without even knowing
Many days of waiting, unhelpful and dumb customer service, and i lost 50$ after all that time trying to just save 20$ lol
I tried to buy a PS5 game and before I buy it, they said I can play it on my main account, but when I paid, they told me that you just bought another account! I immediately asked for a refund through the chat, and they kept reading my messages and ignoring me, then after two hours, they went ahead and activated the game without telling me, and told me oops the game is active, and you can't get a refund. BE AWARE OF THESE SCAMMERS
The price is small, I decided to try. After about 45 minutes the game came, my friend who bought later came in about 30 minutes.
Tip for consumers:
idk
Products used:
Fifa 22
I bought Call of duty Mw2 for 39 euros, first of all they sent me and accoynt with an invalid password after contacting them they sent me an accoynt that lasted 15 days and now I lost the game, their customer service is an automatic response robot in most of the time.
Tip for consumers:
It s a scal dont buy
Products used:
Call of duty Mw2 Ps4
I recently bought Zelda Totk from them, because they had the best price... They have a 48hours period till they give you access and that was the first weird thing that happened. Usually when you buy a digital key to a game you gain access instantly by email, you don't have to wait. More than few minutes. I saw the reviews here and immediately went to the support and ask them if it's true that you don't receive a key to the game but credentials to an account, that has access on the game and they confirmed that. I asked them to cancel my order (because I was waiting for 28 hours) and they told me that they NEVER refund orders unless they fail to deliver the game on the 48 hours period they gave. I told them that this was a fraud and I'll contact my bank and write a review for them everywhere and then immediately they canceled my order. I'm not sure if I'll receive my money, I don't trust them, If you want to buy something from them though, please don't, save your money and chose anything else. You can confirm the above with their chat support. The good reviews are probably fake.
Timadores, compras el juego, te lo descargas a la consola, no funciona pero como ya te lo has descargado, te dicen que su política no les permite haer nada, o sea un timo en toda regla, no compréis aqui.
Scammers, you buy the game, you download it to the console, it doesn't work but since you've already downloaded it, they tell you that their policy doesn't allow them to do anything, that is, it's a complete scam, don't buy here.
This site is an absolute scam. Don't waste your money. I bought 2 codes for Minecraft on switch. They wanted me to create a user on my switch then they would link a Nintendo account to that user that had rights to the game. I would then have to keep this fake account on my switch to be able to play the game I bought. I wasn't about to ask my friend to do all this as I bought the second code as a gift. I thought I was purchasing a code to be redeemed in the eshop. Not at all the case. They refused to refund me so I am out $30 Lesson learned. RIDICULOUS. Save your money. Don't do business with these con artists
Scammers. DO NOT BUY HERE. They do not deliver and will not refund your money, even after 10 chats with customer service.
Tip for consumers:
DO NOT USE THIS SITE
Products used:
NOTHING, they didnt deliver.