Countrystorecatalog

I would give zero stars if it were possible. This business is so difficult to work with! Their website was down for weeks so I finally called to order. No emails sent confirming my order or tracking info on shipping. Eventually I saw the charge on my credit card but still no communication. Now with Christmas less than 2 weeks away, still nothing. Now I can't find the charge on my card, so what? Nothing? Will not shop this store ever again. Update: Well, the order was finally delivered except the item that was supposed to be a Christmas gift which is back ordered. No word on when it is expected. Since I ordered in September, this is unacceptable.

Have purchased from this catalog twice. Both times they had an out of stock issue that was not reported until several weeks after the order was made. This second time the products received were made of super thin material. Extremely cheap junk. Looks like what they show in catalog but no one would buy this stuff in a store, seeing the actual product. I thought it strange they didn't have immediate reviews on their site. Now I know why.

I Ordered a pair of Pink shorts. 1St pair had a big hole in the butt and they replaced them no problem, I didn't have to return them, they sent me another pair with a green line in them, I called country store to get my money back, just plan sick of getting shorts with stuff wrong with them, I was told this time I had send them back and pay for the shipping, It's not my fault there product is garbage.

Ordered some Seat Covers for my new Dining set during virus in May, 2021. They were on backorder for about two months. During that time the price went from $60.41 to $78.90. When Seat cushions finally arrived and I realized they would not fit my chairs the return process then took six weeks to receive my refund. Small company? Not sure.

Terrible to deal with, poor communication to none at all. Take forever to send merchandise, size definitely not true to size, then when item is returned... they 'nickel&dime' you and send less than amount due. And when you try to talk on phone to someone about this, you get someone whose English you can't understand and when you ask to speak to someone else. They just put you on forever canned music. They deserve to go out of business for such poor practices..

I received cheap replicas of my entire order. People don't throw your money away. Don't shop Country Store. My order was devied up into two separate packages where I had to pay shipping on each package, These people should be put out of business. They're too awful. Their products are ugly --the ones you finally get.
Shop reputable companies.

Paid $43.11 to purchase a nightgown which included $9.99 for shipping. Material was way too thin, told I could return it for $10.95 shipping. Donating to goodwill and never shopping here again.

I ordered two outfits for my Mom early for mothers day and the package is still floating around in limbo with no tracking info after a few days after I placed order. I cannot get in touch with anyone. Been on hold 3 separate times for up to 40 mins. When I called to pretend I was placing an order, I got right through. Wow. But of course they couldn't help me. I am on hold now as I write this. Run from these useless, cheapo, yet overpriced catalog stores. BAD BAD business.

Ordered $500 worth of clothing items. Took over a month to arrive. The box was broken and only half of the items came in. Called customer service who promised the rest of the items would be shipped in 10 to 14 days. That was 4 weeks ago. Nothing has been shipped. I will never order from this place again.

I purchased a pair of pajama bottoms that cost $35.75, which included $7.99 shipping. Their shipping is slower than molasses. The pajamas were too big, so I returned them using their label, which cost $8.00. It took 13 days for them to receive the return, and another 8 days to issue a refund. They refunded $18.14. You do the math and decide whether you want to shop there.

My daughter loves their sweatshirts, and being a single parent, I struggle to afford the expensive shirts she wants from this business. In the last few days, I have noticed a $14.95 charge to my card from this store, I have not ordered anything for months, so I called and they told me that the charge was a trial membership. I did not ask for the trial membership, nor did I authorize them to take the money out of my account. I told the lady that the almost $30 they took out was all of the money I had left to feed my daughter until my next payday. She actually argued with me that they only took out one 14.95 payment. I told her I was looking at 2 $14.95 transactions from their company, and I wanted that money put back right away. She told me I was wrong, but that she would escalate the refund, and she would have a supervisor contact me by email so that I could send screenshots of the transactions. That was 4 days ago, and of course, I have heard nothing, and I cannot get them to talk to me at all. Do not shop with this company.

I keep getting a $14.95 charge monthly on my credit card and could not reach the business to find out what it was about. They only pick up the phone for orders. I haven't ordered anything for months.

HORRIBLE SERVICE. No follow up on my email request for information. Not truthful on flat rate shipping charges. Save your money. Shop somewhere else.

This company is horrible. I inadvertently purchased a gift card thinking it was The VERMONT Country Store. This place is not even close. You cannot get ahold of them on the phone. They responded after an email to their customer service - but it took them THREE weeks. I just want a refund for this gift card.
I ordered The VERMONT Country Store for our daughter and sent that to her for Christmas.
I just want a REFUND. Two months is a long time ( and a HUGE time waster) to be in this!

I have made a attempt at communication numerous times about a VIP that I was in rolled in for $15 a month which is ridiculous I ordered one item for my grandmother for a present for someone else and now they're taking $15 a month out of my checking account and I cannot get it stopped because no one will answer the phone or email me back this is ridiculous

Very disreputable. Claims of satisfaction guaranteed and easy returns that are False.
Ordered in early October (they said size true to size) and definitely was Not and now November 8th and they say they can't find the return and won't refund my money.
Do Not order from this company!

Big mistake buying from them. Poor quality clothing and you lose $10,95 on any returned merchandise!
That's right, but you don't know that until you have already made purchase...they don't want you to know, so they don't post it on website.

Three pair of leggings were ordered from Country Store. My "new" merchandise was mailed to me from Littleton "Return" Center. And the 3 pair of leggings were clearly used: one pair had blood stains and the other two pair were worn (and not just tried on). Ninety dollars later and their Customer Service rep and Supervisor won't come to the phone.

I ordered a pillow for my Mom and it was the size of a dolls bed pillow. I paid over 30$ for the pillow and shipping and it's worth about 5$. Do not buy from them. The quality is not good.

Sent order back and never got credit. One hundred words your staff isntmuch help
Have you ecer tried calling your self?

I bought some women's tops from Country Store Catalog and when I put one of them on I noticed several holes in it, not all the way through, but just a few threads left over the holes so I didn't notice it right away. I don't know it that's moths or what, something chewed 4 holes threw the material.

Then I recently bought sweatshirts from Country Store Catalog and they are loaded with lint to the point of having to clean out the washing machine, clean the laundry floor a few times, rewash, the sweatshirts get almost permanent lint balls on all the clothing washed with the sweatshirts. Total disaster and it does not stop after the first washing. All I can do is wash them by hand and dry by themselves or just get rid of them. I tried to put a review in CSC website about the sweatshirts and they blocked it. They are not allowing 1 star reviews. So they sell me bad items and do not allow me to put in reviews about it. I'm not buying anything else from CSC ever again.

This is a horrible company and I will never order from them again. My mother is in hospice, expected to die in the next few months. I ordered several nightgowns for her from this company because my mother used to like their products. I waited and waited and finally called. They had cancelled my order without telling me. I reordered asking them to send it express. I paid extra for the express shipping. Eight days later I discovered that they finally gave the order to FedEx. This in no way was express. I told them my mother was in hospice and needed the nightgowns right away. I have still not received these much needed nightgowns. Do not trust them. Do not buy from them. BUYERS BEWARE.

I don't understand why so many people have rated this company so poorly. I have ordered over 25 sweatshirts and a few tee shirts from them over the years. All of them have been just fine, many absolutely gorgeous. I usually order the large size, and they fit just fine. I live in these sweatshirts in the winter. Out of the 25 plus sweatshirts I have purchased, they have had to back order only 2, one of which came within less than a month. Both back orders have been in the past year, which given labor shortages and the whole shipping backup, is understandable. Other ones that I got in '21/'22 arrived in time and in perfect condition. None have ever been Ill-fitting or had defects. The one that I wear the most I have had for years and seems like it will last forever. I have never had to return an item, so I have no idea what that is like, however.