CriticalTool

I recently purchased a case of gloves from critical tool. Website was very easy to navigate and many options available. Prices are competitive. Items arrived very quickly especially for the "Covid times" we live in. Will recommend to others!

Customer service may seem nice and helpful, but they have no intention of helping to resolve problems. They do not return calls and give wrong information just to get you off the phone. This caused a delay in cancelling an order which resulted in a 20% restocking fee and return postage totaling $361 and a bill from UPS (supposedly free shipping?) of over $900. The company doesn't stock anything, they try to drop ship from the manufacturer, they have bad relationships with these manufacturers, which causes a lack of communication and Critical Tool blames everyone else for their inadequacies and problems they cause. Use another company, or you'll be very sorry. Ordered from ZORO, product came in one day and it was free shipping and no problems.

I visited their website and after creating an account put in an order. I was given a total amount and the amount which was stated was immediately charged to my card. I woke up the next morning to see that I had been charged again, this time for ~$5 more than originally stated.

When I went to check why my account was charged twice I realized that the website now said my order was cancelled with no reason specified and also that the second amount I was charged was nowhere to be seen on the invoice.

I contacted their customer support and received a reply which, in a very rude way, told me that I was not charged twice (I was) and that it was because taxes had not been accounted for in the first charge (admitting I was double-charged.) What professional company doesn't have a way of calculating taxes on a purchase? The representative said my order was cancelled because I was "not an existing customer" (why are you taking new orders if you're NOT taking new orders?) and that they couldn't contact me because they didn't have my email (which they did because I had created an account with my email AND I had received a confirmation email after placing my order).

I am writing this review in hopes that any new customers looking to buy from CriticalTool.com (or their parent company LabSource.com) will steer clear of this fiasco.

Easy to use website, good prices. Other sites were not clear if they sold this item as a pair. Didn't want to assume and find out I was getting "duped" and was only buying one cart.

Last time I ordered. It took two months for things to be delivered. The order was lost. Not much consideration.

Need better picture of the welding curtains. It is difficult to judge based on the color logo alone.

5 stars so far but my satisfaction will depend on whether these ship quickly and arrive in a few days.

Quick and simple! Just like how I like to shop when out at the mall. Now I have plenty of time left to enjoy the rest of my time off from work.

found you on the web when looking for Gatorade products...loved the reviews and decided to give you a try. Love the free shipping!

Having to submit the order 3 times before it processed, was a bit of the drag, but then it finally went. Possible improvment to work on...

The picture has orange gloves but the choices to purchase are black and red. I found that to be confusing.

The purchase was easy, and at a reasonable cost. The site provides all the info anyone may need to make a decision.

so far so good, page is pretty easy to navigate and to a make payment, now i just have to wait for my order and hopefully I receive the right product i just ordered.

This is the second time I've ordered from your company. And so far it's been a great experience. Easy-to-use website and quality equipment. Love the free shipping on orders over $99!

Only took a few minutes to get the same earplugs that I had purchased before, but from a different company.

I AM A RETURN CUSTOMER AND HAVE NEVER HAD ANY REASON NOT TO RETURN. I REALLY LIKE THE TIMELY SHIPPING AND PRODUCT SELECTION.

Sonya at customer service was very helpful. Need to see product to see if it will work. If so I'll make bigger order

I have been to your site several times today. Once I thought I found what I wanted, I could never locate it again. Had questions that were not answered in the description. I think I bought more vest than I needed but better more than less.

your product is excellent you have items listed on the web that are hard to find elsewhere,mainly the stakesi ordered.

Thank you for the ease of check out and the speedy delivery. I was surprise at how quickly I receivd the order. My chat with customer service was smooth, quick and very helpful. Thanks for everything.

looked a a lot of sites and did not find what I wanted or the price was way higher. You had what I wanted at the price i wanted

I can't stand when the box to receive automatic emails is checked by default and you put it so inconspicuous that it is hard to see.

I like the catagory breakdown from your search window. Saves time. Sign up and check out was quick easy and to the point.
I would be interested in purchasing rearm kits for the stearns vest just purchased, but could not find them. Please advise.